FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

Write Your review

Tell us how FibreGlassDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Material ordered on the web arrived promptly and as ordered, but tried to add to order by phone, left a message but no response.”

Helpful Report

Posted 3 years ago

“Very happy with speed of delivery and help with a small query”

Helpful Report

Posted 3 years ago

“Not all your fault, communication poor on delivery. Never received any delivery info at all just had to guess if order was coming or not. Poor delivery info. Hard to book jobs when not knowing if it's coming or not.”

Helpful Report

Posted 3 years ago

“Excellent prices and although delivery a little slow that was down to the courier apart from that everything I ordered arrived overall very pleased definitely be using again”

Helpful Report

Posted 3 years ago

“Great value, need to change your courier though.”

Helpful Report

Posted 3 years ago

“I always go to fibreglass direct as I can't fault them in any way. Prices are great, the choice and quality of products are brilliant. Technical help is there if you need it. Brilliant company to do business with.”

Helpful Report

Posted 3 years ago

“Good delivery, it could be better to have instructions with the package”

Helpful Report

Posted 3 years ago

“Quick helpful advice, and perfect service.”

Helpful Report

Posted 3 years ago

“A1 SERVICE WOULD USE AGAIN”

Helpful Report

Posted 3 years ago

“Prompt service”

Helpful Report

Posted 3 years ago

“Hi. Yeah all seems well with the order. It arrived a bit dented and with some packaging ripped. I'll drop them a star for that, though it was most likely the courier.”

Helpful Report

Posted 3 years ago

“Absolutely brilliant as always, very quick delivery. Fantastic products with a massive choice. Brilliant I won't use anyone else.”

Helpful Report

Posted 3 years ago

“Quick and efficient from using your website to order and quick delivery. Thank you and will definitely be using FibreGlassDirect again.”

Helpful Report

Posted 3 years ago

“Thankyou for your call but I have not used it yet. I am shore if will be Ok as I have used you before and you have been most helpful Neville MordecaI”

Helpful Report

Posted 3 years ago

Hi Neville, many thanks for your review! That is no problem, feel free to get in contact if you need any assistance! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Very good and quick service. Will recommend”

Helpful Report

Posted 3 years ago

Hi Andy, many thanks for your review! Hope to work with you again in the future. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Order left short”

Helpful Report

Posted 3 years ago

“Very quick delivery will be getting more orders in very soon”

Helpful Report

Posted 3 years ago

Hi Shane, many thanks for your review! Look forward to working with you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Service was fine The price was astonishing How can this product increase from £90 to £130 in six months Day light robbery Wish my wages increased at this rate”

Helpful Report

Posted 3 years ago

Hello Mr Moncaster. Many thanks for your feedback. I know our MD has been in touch with you by email directly but I would like to address your concerns on pricing. Whilst there has been an extreme increase in costs, I must assure you that these increases were not as a result of a simple price increase by us but rather the need to ensure we cover costs like any business. The price and supply situation in the composites sector is both worrying and volatile currently. A combination of the Covid pandemic, Brexit and an ever-increasing worldwide shortage of raw materials and affected production capacity in all our product supply chains has seen extreme increases in price and a huge reduction in volumes from suppliers. Currently, both fibreglass and resin are supplied in reduced allocation from all worldwide sources. With all of the above taking place, unfortunately, we must pass on these costs and increases, as you are aware in the construction market similar situations pertain to Steel, timber, sheet materials, insulation. We do hope that this level of pricing and supply shortage is short-lived and look forward to things being safer and stable. In meantime, I hope this helps to clarify the reason for price volatility. We appreciate this is a difficult time for everyone and we sincerely appreciate your custom and understanding. Kind regards, FibreGlassDirect

Posted 3 years ago

“I found your service to be very good although it was let down by the carriers you use their warehouse sent it out in three deliveries making me concerned about the order. Other than that all good.”

Helpful Report

Posted 3 years ago

Hi John, many thanks for your review and feedback. We're sorry to see that the delivery wasn't as smooth as it could have been. Unfortunately, due to the volume of online deliveries at the moment, parcels can get separated with our courier when they reach the depot. We do sincerely apologise for this delay. We're glad to see it all arrived in the end. Thank you for your patience. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Fantastic service , still shocked at how quick the postage is like I have it within a day or two. Couldn’t be happier with the service”

Helpful Report

Posted 3 years ago

Hi Anthony, many thanks for your review! Hope to work with you again in the future. Kind regards, FibreGlassDirect.

Posted 3 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews