FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and honest service. I came back to this company everytime and have recomend to quite a few people on a massive forum.”

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Posted 4 years ago

“Still waiting for my money to be credited so not a good review as of yet!”

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Posted 4 years ago

“Friendly staff, format online ordering very easy. You also get courtesy email to say orders are dispatched. Very easy to deal with, good stuff. Last order taking bit of time to arrive again informed of the delay due to a part of my order not in stock”

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Posted 4 years ago

“Ordered online everything was good got a dilivery date and time but didnot arrive so phoned up the next day and spoke to one of the staff he sorted everything out resent my order that arrived next day. Curriers not to good but the staff where absolutely brilliant”

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Posted 4 years ago

“Ordering process straightforward and delivery within the prescribed time.”

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Posted 4 years ago

“Website good and easy to understand, service good. Courier Rubbish, the delivery address was the Boatyard Cholmley way, and there is a massive yacht at the roadside within 10ft of where the driver has passed, and he did not see it. He did have the common sense to ring the phone number and made the delivery. But then we get an email from XDP saying sorry we missed you, please reschedule your delivery, but we dont know at this stage who the parcel is off or what it is, until going through the whole procedure, only to find we have already got it!”

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Posted 4 years ago

“Very friendly and helpful staff. Good products.”

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Posted 4 years ago

“Clear and easily navigated website, simple order process and prompt delivery despite the on-going COVID-19 disruption. Well Done to FibreGlassDirect”

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Posted 4 years ago

“Top class service”

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Posted 4 years ago

“My order was out for delivery on the van 10 days ago. Constantly trying to contact courier, no response. 1wk ago you MD sent me a message to say it would be chased up the very next day since then, no response. I think I have emailed 3 times since then and surprise surprise, no response. Whilst I blame XDP for failed delivery, your customer service is rubbish. You are saying couriers are affected by COVID-19 this I understand but when it’s on the van and only 2 stops away it’s the driver at fault. Once again, your customer service it dreadful”

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Posted 4 years ago

“great service, good communication. will use again. highly recommended.”

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Posted 4 years ago

“I’ve not received it yet!”

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Posted 4 years ago

“Arrived quickly and in great condition”

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Posted 4 years ago

“Item still not sent Nor received....”

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Posted 4 years ago

Hi there, thanks for your review. As the review is anonymous, unfortunately, I cannot check the status of your order. We would like to get this resolved ASAP. Please email sales@fibreglassdirect.co.uk with your order reference and we will get this sorted. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Fine, arrived on time and usage advice was excellent”

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Posted 4 years ago

“great product”

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Posted 4 years ago

“Good prompt service although the box that it came in looked like it had a hard time! It had nearly been fully split open although all the contents were intact.”

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Posted 4 years ago

“When I got this email I had not received any goods. Later on I received half of what I ordered Very disappointed ☹️”

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Posted 4 years ago

Hi there, I'm really sorry to see that some of your order has been delayed. We would really like to get this resolved. Unfortunately, I cannot see your order information from the review so if you could please send your order number to sales@fibreglassdirect.co.uk - we will look into this urgently. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Quick and good service.recommend.”

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Posted 4 years ago

Thank you for your kind review - we hope to work with you again in the future! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Very good!”

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Posted 4 years ago

Hi Daniel, thank you so much for taking the time to leave us a review. We really appreciate it. Kind regards, FibreGlassDirect.

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews