FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Folded the fiber glass matting, not good as it’s ruined the weave of the fabric reducing strength. In future they need to deliver on a roll.”

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Posted 4 years ago

“The service and the product were superb. Would definitely recommend.”

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Posted 4 years ago

Hi Emile, many thanks for your kind review. We're delighted that you were happy with your products. Hope to work with you again. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Great company. Quick dispatch of goods and quality product.”

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Posted 4 years ago

Hi James, many thanks for your 5-star review. We really appreciate it! Kind regards, FibreGlassDirect.

Posted 4 years ago

“A~ simple order but quick and efficient communication and delivery. I shall definitely be back!”

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Posted 4 years ago

Hi Kenneth, many thanks for your kind review. We really appreciate it! We look forward to working with you again. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Very pleased with your fast and efficient service.”

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Posted 4 years ago

Hi John, many thanks for your kind review. We're delighted to see that your order arrived quickly. Hope to work with you again! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Haven’t received the item”

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Posted 4 years ago

Hi Stuart, I can see your item was out for delivery yesterday. Please let us know if it did not arrive and we will follow up asap. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I’ve had the worst experience with you as I’ve ordered an extension pole for decorating and I STILL haven’t received it yet. I ordered this in June and it’s now July. I would like to know where my order is please as I haven’t been told where my parcel is. If you can’t be able to send me my order, I would like a refund please but I would prefer my parcel please.”

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Posted 4 years ago

Hi Simone, you placed your order with us on the 26th of June. It was subsequently delivered by our couriers and signed for on the 1st of July. Please let us know if you require a proof of delivery, this can be forwarded on. Many thanks, FibreGlassDirect.

Posted 4 years ago

“Not got it yet which is holding me up”

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Posted 4 years ago

“I have found FibreGlass Direct to normally send ordered materials within a good time, meaning that I can plan my work better. On the one occasion that I received an incorrect tin of Topcoat, FibreGlass shipped out the correct tin after I made it known of the problem, for which I was pleased as it enabled me to compete the work without too much delay. On the negative side, the web-site pages have changed in the last year, perhaps to make it more suitable for smart phone access, but it renders the site a lot less friendly and harder to use for those of us using standard computer internet browser software. Your range of products has increased over the years, which makes me more likely to visit your site for something. However, there are some ancilliary products you might consider offering, namely large tins of the GRP Bridging Compound and the GRP Repair Paste - they appear on some tins to be the same but behave in different ways, so are useful to solve different problems.”

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Posted 4 years ago

“Over 2 weeks ago my order was out for delivery and not delivered. After numerous emails with very little response from your end Sean messaged me last Friday saying rubbish delivery company had broken my trims. He promised to despatch on Monday using next day delivery. Was despatched on Wednesday, Thursday morning delivery notification for afternoon. Took after Afternoon off ( massive waste of time) no delivery again. Probably going to take legal advise with possible claim for lost earning over last few weeks Waiting at home for promised but failed deliveries”

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Posted 4 years ago

“All items arrived in good time and as described.”

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Posted 4 years ago

“Easy to deal with. All products I ordered were top quality, and received very good advice on installing it. Would definitely use them again.”

FibreGlassDirect 5 star review on 29th June 2020

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Posted 4 years ago

“Very pleased with with the service I received.The web site is easy to navigate and very informative, with there being plenty of materials available for all types of glass fibre and resin work.From ordering to delivery was achieved within a week, which in these challenging times is excellent.Goods were well packaged and delivered with care.In all ,very pleased.”

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Posted 4 years ago

“Excellent service. Delivered in just a couple of days. Have used Fibre Glass Direct before and will use them again.”

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Posted 4 years ago

“only the resin arrived on friday. driver could not find other parcel. i am still waiting”

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Posted 4 years ago

“Prompt Delivery, Recommend”

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Posted 4 years ago

“Well packaged with good mixing instructions,Will use again .”

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Posted 4 years ago

“First class can’t fault the service and fast delivery”

FibreGlassDirect 5 star review on 27th June 2020

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Posted 4 years ago

Wow Stephen, that looks absolutely amazing! Great job! Thank you for sharing and for your kind review. FibreGlassDirect.

Posted 4 years ago

“Helpful staff do what they say the will do, orders always ready at the stated time and date. Products good and at a fair price.”

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Posted 4 years ago

Hi Ian, thank you so much for taking the time to leave us such a great review. We really appreciate it. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Perfect service and very quick delivery. Second purchase and have already made a third.”

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Posted 4 years ago

Hi Ian, thank you for your kind review. Much appreciated by all of the team here at FibreGlassDirect!

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews