FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, a few conflicting pieces of information between your website and u-tube videos. When ordering, your descriptions of roof kits is unclear, but I think I got what I needed. When ordering online, items do seem to drop off the order, I find myself two items short. My own fault for not being attentive to the final checkout”

Helpful Report

Posted 1 year ago

Hi Tim, Thank you for bringing this to our attention. We will review the descriptions of our kits to see how we can make it clearer for our customers. Hope to work with you again in the future, FibreGlassDirect

Posted 1 year ago

“Fast delivery of quality items”

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Posted 1 year ago

“Great product with incredibly fast delivery at best orice. What more can you ask for.”

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Posted 1 year ago

“unsure where to begin really. Had a nightmare dealing with Rodney Wilson in their Leeds depot, obnoxious little worm with a chip on his shoulder, but then i had Ruairi Doran from head office fix Rodneys mess up. Rodney stuck the wrong address on my 500 pound order, but Ruairi managed to contact my specific driver and give him dont deliver before calling instruction, remedying the Rodney fcuk up Ruairi Doran - Golden Rodney Wilson - needs sacking On the whole i have to say 4 out of 5. would have been 1 start had Ruairi not fixed it and sorted me a trade account.”

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Posted 1 year ago

“Im still waiting for my delivery. Which I was told I would get Tuesday”

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Posted 1 year ago

“My experience with fibreglass direct was not great. Although all the staff were all friendly and helpful over the course of my 4 visits to the leeds branch, I was very u impressed by their professionalism... The first vist I had to wait about zn hour as my order had been misplaced. On my second visit my order had been sent out fir delivery when it was a clic and collect. The 3rd vist i asked the staff member if they were sure my order was complete as it looked short and i was assured it would be right. For me to find out it was short afterall. My 4th visit was successful as they gave me the missing part of my order. What a joke!!!”

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Posted 1 year ago

“All seems to have arrived and I am sure the products will be good, I received no communication at all, no email, no call, no invoice. The product arrived in 2 different shipments, I phoned as thought I was missing part of my order (no communication received) and had a very pleasant polite explanation”

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Posted 1 year ago

“the delivered material is damaged. not suitable for use”

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Posted 1 year ago

“Great product and reasonable delivery, however notification of delivery date and approximate time would be useful.”

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Posted 1 year ago

“All good from ordering to delivery”

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Posted 1 year ago

“The materials supplied are excellent and the price is good Didn't receive my free football, not a big deal”

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Posted 1 year ago

“Quick delivery 😁👍”

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Posted 1 year ago

“All good thankyou”

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Posted 1 year ago

“Delivery was quick.Product itself was out of date and just about usable.Not happy at all.”

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Posted 1 year ago

“Great service as always”

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Posted 1 year ago

“Have used this company before no problems very good service and good guality materials Vince C”

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Posted 1 year ago

“Ordered it at the last minute nearly had to put the job on hold but it was delivered very quickly thanks”

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Posted 1 year ago

“Fast delivery.Regretfully product supplied was out of date,both tins had a thick film of dried out material which I had to throw away. Remaining content was still very thick and with dry blobs,so I couldn't get good finish.Out of date materials should be sold at half or fraction of price and customer should know about what to expect. Not happy at all.”

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Posted 1 year ago

“My friend and use them before recommended them and I’m not disappointed. Just rang up and spoke to Sean who was very knowledgeable and helpful made the whole process of ordering something and advising me how to carry out the work 10 out of 10 customer service wouldn’t hesitate in recommending them to any of my friends.”

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Posted 1 year ago

“I have used Fiberglassdirect on a few occasions and can not fault them , excellent service and fast delivery”

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Posted 1 year ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews