FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost impossible to contact them, don’t answer the phone, live chat is hit and miss, no response to emails. Items arrived and were ok quality, I had a small delivery issue, which resolved itself. I’m glad I didn’t encounter bigger issues as it would have been impossible to resolve. Ok product, ok delivery speed, worst business communication I’ve encountered.”

Helpful Report

Posted 5 years ago

Hello, i'm very sorry that you had issues contacting us. Unfortunately your emails had gone into our junk folder and were not picked up by our team. We sincerely apologise for the delay and are happy to hear your delivery issue was resolved. Kind regards, FibreGlassDirect.

Posted 5 years ago

“Everything as described and arrive promptly - not sure if it was the best choice for what I wanted to do, but easy to work with and works well ...”

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Posted 5 years ago

“easy to use ordering, delivered next day, product does what it says on the tin.”

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Posted 5 years ago

“Perfect fast delivery”

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Posted 5 years ago

“I bought it ... it was delivered quickly .. end of.”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Our order was easy to do and delivered when they said. Happy with my product”

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Posted 5 years ago

“Very expensive for delivery”

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Posted 5 years ago

“Excellent company good product”

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Posted 5 years ago

“The product arrived in good time and was well packaged”

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Posted 5 years ago

“Order arrived very quick, easy transaction.”

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Posted 5 years ago

“Apart from the delivery costs being on the expensive side, everything else was good”

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Posted 5 years ago

“Goods arrived wet & open. Sender said one package there was two. Carrier said one package then said two. Carrier said goods will arrive on one day & they arrived the day before but only one of the two parcels. Missing items for first parcel.3 Second parcel open & wet, A total cock up. Never use them again.”

Helpful Report

Posted 5 years ago

Hello, we're very sorry for the manner in which your items were received. I can assure you this will be addressed with our couriers. I understand that the missing items were re-sent for delivery to you. Once again, please accept our sincerest apologies. Our customer service team will reach out to you directly. Kind regards, FibreGlassDirect.

Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“Excellent fast service as usual”

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Posted 5 years ago

“Good service and fast delivery”

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Posted 5 years ago

“Great service as usual”

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Posted 5 years ago

“Very fast delivery would use again”

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Posted 5 years ago

“Very Good”

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Posted 5 years ago

“Quick service - recommended”

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Posted 5 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews