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Fitbit Reviews

2.7 Rating 34 Reviews
B-
Happiness Grade
B-

Customer Service - Average

70.00%
Industry Average
Thank y’all so much! Apparently my Versa was faulty and a new one is on its way to me already. Fitbit Customer Service is the best I’ve ever worked with. Eager to help, very responsive and professional. Top notch!
posted 6 years ago - Brandon76415167
Ref: 100021251 the service we received was lovely and the Rolex we purchased as my husband's 50th present was the best value we could find. the ladies in the store are lovely and really knowledgeable. would recommend them to anyone.
posted 7 years ago - Janine Green
Have a query regard my Fitbit tracker, two minutes on Live Chat to great guy in the 'States and the issue was sorted. Top marks to Fitbit customer service.
posted 7 years ago -
Specifically, Fitbit is using the DPD delivery service which is just awful, has extremely poor customer support and is rated on average 1-1.
posted 7 years ago - Anonymous