Fitbit Reviews

Name: Fitbit
Rating: 2.65

2.7 Rating 34 Reviews

44 %

of reviewers recommend Fitbit

Company Reviews

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Metrics

2.7

Based on 34 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank y’all so much! Apparently my Versa was faulty and a new one is on its way to me already. Fitbit Customer Service is the best I’ve ever worked with. Eager to help, very responsive and professional. Top notch!”

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Posted 6 years ago

“Had some trouble with my device, however the team at Fitbit assisted quite swiftly and the device will be replaced soon. The staff is friendly and understanding.”

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Posted 6 years ago

“Ref: 100021251 the service we received was lovely and the Rolex we purchased as my husband's 50th present was the best value we could find. the ladies in the store are lovely and really knowledgeable. would recommend them to anyone.”

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Posted 7 years ago

“Everything I ordered shipped in a timely manner and great quality.”

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Posted 7 years ago

“Have a query regard my Fitbit tracker, two minutes on Live Chat to great guy in the 'States and the issue was sorted. Top marks to Fitbit customer service.”

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Posted 7 years ago

“Great product Great after sale when I had a problem which was solved very quickly”

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Posted 7 years ago

“Very pleased with the product. The battery lasts long enough and the readings are very accurate. Tracking my excersize in addition to my calories has really helped my attempt to reach my ideal goal.”

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Posted 7 years ago

“Customer focussed, quick response, super happy with solution and offered continuous delivery information - brilliant experience!”

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Posted 7 years ago

“The products' comparison chart is great and the customer support is super helpful. One aspect that didn't allow me to put 5 stars is the exchange procedure for faulty items. Specifically, FitBit is using the DPD delivery service which is just awful, has extremely poor customer support and is rated on average 1-1.5 stars by users. If FitBit wants to provide great service they have to select reliable delivery company. As at the end of the day, I as a customer received absolutely awful experience when exchanging the faulty FitBit product.”

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Posted 7 years ago

Fitbit is rated 2.7 based on 34 reviews