FlixBus Reviews

Name: FlixBus
Rating: 1.14

1.1 Rating 148 Reviews

3 %

of reviewers recommend FlixBus

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1.1

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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FlixBus 1 star review on 17th January 2025

Nev

FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have another problem with FlixBus. On 06.01.2025, at 00.05 hours, I left Vilnius for Chemnitz (Germany). We got to the Kopin airport (Warsaw) without incident and delays, although with a dirty toilet and without water for washing hands. In Warsaw, it all began. The Talin-Berlin flight was 20 minutes late. The toilet in the bus was not only dirty, but even without water to flush the toilet and, accordingly, without water to wash hands. We did not arrive at the Berlin airport, where we were supposed to change to Chemnitz, at 14.30. As a result, at 16.30, we arrived at the Central Bus Station in Berlin. I received an SMS from FlixBus that I would have to look for what and how to get to Chemnitz myself, and then contact the company for compensation. I had to get there with a transfer in Dresden and spend an additional 28 euros. So, for 10 days I have been waiting for a response from FlixBus, to receive compensation for inconvenience and additional costs. I provided them with all the required documents, but 'the cart is still there'. You will have to contact a lawyer. FlixBus is the worst carrier I've ever used!! I do not recommend it from the word AT ALL!!”

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Posted 1 day ago

“What an unpleasant experience we had with your company. We booked back in August to make sure we got everything we wanted for a long trip with your company. Little did we know that this was not to be. 1-We did not get a Flix bus we got something else 2- No WiFi was offered even when we asked 3- washrooms un useable and arrived dirty and were not cleaner for whole 11 hour journey. 4- you speak of leg room, there was none on this bus. 5- language only spoken in Italian and very little done to help us to understand even when we asked your drivers. We were brushed away. 6- seating plan on bus changed and therefore we did not get the seats we had requested. We are seasoned travelers, clients, and have used your services before, but I hate to say we will look elsewhere from now on and avoid your company. Shame you spend so much money on capturing clients and so little to maintain them.”

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Posted 2 weeks ago

“On boxing day at 535pm ... the fijjian bus driver gave a lecture for a half hour about how great a bus driver he is... this isn't a comedy show... I wanna puke .. this clown is explaining his immigration status among other stupid things.... I wanna get off ....”

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Posted 3 weeks ago

“Worst bus I have ever seen, they won't provide bus details correctly and bus driver won't contact us while boarding and they gave wrong information they left me and went i travelled so far and got bus at that time they are saying you are late so we sold your seat to another women, I booked the seat then how can they do this selling my seat to others and leaving me in boarding point, they went without passanger without intimation so worst I'll not recommend this bus to anyone”

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Posted 3 weeks ago

“No customer support, they just took the money alone,denying all the request we made for 2 mints late... They didn't even make a call and verified. Very worst service we had ever seen, with our 15 years of booking in Redbus.”

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Posted 3 weeks ago

“I swore never again to get ripped.off by flixbus/greyhound predatory tactics, and since then have traveled several times and given my business to Peter pan, which costs less. And actually provide the same service.”

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Posted 1 month ago

“My mother needed a bus ticket as she doesn’t like to drive long distances and her destination wasn’t far enough to fly (3 hour drive) she wanted a bus that would stop near by her home and didn’t want to travel downtown. 15 hours ago I booked a ticket on Flix Bus. I had never heard of this company in my life but they have a stop 15 minutes from her home. So I booked it and I accidentally booked it a week off (wrong dates). When I woke up this morning I realized the dates were off and attempted to change and then cancel the ticket but the website automatically charges a fee equal to 50 percent of the fare paid. I figure I would contact them and have it changed as it is a genuine mistake. I initially contacted them on the website as that seemed like the only option and I was informed in more than one way that a change without the fee was not possible. I then tried contacting them on Facebook and I was told the same thing. I then found a customer service number and called only to be told the same exact thing but in a crazy turn of events, I was then told by the “customer service agent” that he couldn’t help me and he hung up on me and when I tried calling again in order speak to a supervisor I was hung up on twice. They won’t even speak to me at this point. At no point was I rude or belligerent. This is my first experience with this company and obviously my last. Is this the normal level of customer service for Flix or am I missing something here? This is the most bizarre experience I have ever had with a company.”

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Posted 1 month ago

“THE WORST EXPERIENCE EVER!! SAVE YOUR MONEY BECAUSE THEY WILL ROB YOU OF IT!!”

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Posted 2 months ago

“The worst”

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Posted 2 months ago

“Worst or I can say inhuman services . I feel this bus services should immediately crashed as they play with customer. I have been harassed and tortured by bus ppl and left us on road of Delhi with fake information. My 2 year old kid and wife were astonished with this behavior today . I feel I should be filling complaint against them”

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Posted 2 months ago

“one of the drivers smoked while driving. the buses are crowded, full of people who smell bad, sleep on the floor between the seats, listen to the hands, talk miserably on the phone on the loudspeaker. Find another way to travel if you want hygiene”

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Posted 2 months ago

“We were travelling from New Delhi to Jalandhar. The detailed instructions provided on the booking regarding where to board the bus were incorrect. The "host" confirmed the pick up spot however the drivers yelled while were boarding stayed we are delaying the bus trip, even though the bus came 24 minutes late that the normal time. We had 6 luggage in total and with the ticket only 4 were allowed so I purchased 2 extra 20 kilo luggage. The host refused to onboard us stating the luggage is too much. He refused to check our ticket which confirmed 6 luggage. We were rushed into the bus, the driver has already accelerated while we got on. I cannot emphasise how dangerous this is. My mum who is the second passenger has has a previous hip replacement, any fall could have been fatal and not only her, we were not helped with boarding the bus while we had our 7 kilo carry on luggage in our hands as the host refused to put these with the other luggage. We were rushed into the bus and the door from the driver cabin was locked with the host yelling find your seats. The lack of unprofessionalism, complete disregard to passenger safety, lack of communication and next to none customer services with the Flix bus services. Even though I am not surprised by the utter disgrace this service has been considering we were travelling in India.”

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Posted 2 months ago

“This service is terrible. I book a ticket first then the bus operator cancel the trip without any reason and then offer me to reschedule and gave me ticket one day before of the planned trip. This is so unfair. I have already booked hotels and all return tickets. You can't not change your plan just in 4 hours. Moreover, the cancellation charge is too high. This is so unfair.”

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Posted 2 months ago

“The morning trip from Peschiera del Garda to Bergamo Airport was canceled 24 hours in advance. Next time I will choose another alternative instead of Flixbus.”

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Posted 2 months ago

“I would say do not trust Flixbus. FLIX BUS IS NOT SUSTAINABLE IN TERMS OF YOUR TIME AND MONETERY PRICE. They keep updating the departure time as they wish stating delay. When you go there even 15 mins before the updated departure time and call the driver. He says he already left and the updated departure tune is none of his business . So it is waste of your time and money.”

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Posted 3 months ago

“A complete dissapointment time after time. I won't be using them again. I lost money and time to this amateur bus company.”

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Posted 3 months ago

“Flixbusses are the worst! This trip to Italy and back was the worst of my life! First I've got a message 29 min before my ride that the bus will be about 1h late. But....the bus came 2,5 h late. The passengers were completely cold and when I contacted the office they only proposed me a refund.... And what about refund of my time and my health! And missed my connection. My second trip was to Pisa and the timetable was saying that we are coming 30 minutes earlier. The bus driver decided to stop for 15 minutes at the expensive café and we came to Pisa 10 min later than the schedule. But the last drop was that I've asked in advance about stopping at the border just for putting the stamp on my tax form, the document was filled and I should become a refund online, just need to put a stamp on the border. The office said me: yes, you will stop at the border. I also asked one driver and then his colleague for stopping at the border. There were no cars or buses at the border, we were coming earlier to the border, but.... guess what? Nobody stopped!!!! And the driver told that he hasn't understood me. Then why he said Yes,No problem?!”

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Posted 3 months ago

“Bus cancelled which will leave me stranded at the airport with no way to get home at 1am. Called customer services, online help chat, email.. refusing to book me on another route which is against the law (regulation (eu) no. 181/2011) and even their own T&C's on their website. When I read their own T&Cs to them on the phone they hung up both times. Shocking customer service and illegal practices.”

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Posted 3 months ago

“Firstly it's not flix bus coach. They hire ordinary India sleeper buses which do not follow any punctuality, hyginity, and quality of maintainance. It's a fake operation by a multi national company.”

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Posted 3 months ago

“Het is makkelijk om slechte diensten te leveren als je de goedkoopste bent. Je weet toch dat mensen die het niet breed hebben geen andere opties hebben. Dit is geen review van een eenmalige ervaring. Keep up the good work! Btw, niet elke chauffeur drinkt en doet naar tegen zijn gasten, moet ook gezegd worden. Ps, hou ook rekening in Duitsland met racistische agenten met hun controles. Die zonder enig bewijs of aanleiding tegen je schreeuwen. Je uitkleden, laten bukken, kuchen en ballen optillen voor een groep agenten die overduidelijk machtsmisbruik vertonen. Ik ben een gast die netjes voor zijn kaart heeft betaald en beloond is met intimidatie. Bedankt voor een leuke toevoeging aan mijn welverdiende vakantie.”

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Posted 3 months ago

FlixBus is rated 1.1 based on 148 reviews