Name: Florist Up My Street
Address: Unit 1, Hollygrove Business Park, Verwood Road, Ringwood
Rating: 4.69

“Valentine's flowers are still going strong!”

Helpful Report

Posted 5 years ago

“Brilliant service and lovely flowers. What more could I want”

Helpful Report

Posted 5 years ago

“the automated messaging system was a week behind. Ordered the a couple of days before valentines day to collect ready for the day. The email said i would receive a message when they were ready to collect. This didn't come though until the 21st of February. Not very efficient.”

Helpful Report

Posted 5 years ago

Thank you for your review and feedback. So lovely to hear that your order was made for you ready to collect on Valentine's Day. I hope your recipient loved their flowers. Sorry to hear how you felt after receiving a delayed email. Our florist has control of this, allowing them to keep you up to date in real time. It seems this was done a little late on this occasion. You can image how hectic a florist shop must be on one of the busiest days of the year. We will look into automating this further.

Posted 5 years ago

“Very good service”

Helpful Report

Posted 5 years ago

“Flowers were and are excellent, I collected them on the 15th February, here we are on the 27th February and they still look good in the jute bag, my wife was very happy, which makes me happy too, so will be placing future orders with this florist, thank you very much.”

Helpful Report

Posted 5 years ago

“Beautiful flowers. Still going strong. I will use (or get my husband to use) Florist Up My Street again”

Helpful Report

Posted 5 years ago

“Lovely big bouquet. Will use again”

Helpful Report

Posted 5 years ago

“Great service. Love that it's local. Flowers are still going strong after valentine's. Thank you. Would recommend to everyone”

Helpful Report

Posted 5 years ago

“Superb flowers. Loved them! Would very much recommend”

Helpful Report

Posted 5 years ago

“Poor presentation and half the Flowers lasted 4 days, the rest less than a week. All for Valentines day with a price tag of £45. The recipient was very disappointed. Would not use Florist up my Street again”

Helpful Report

Posted 5 years ago

Sorry to hear this. Would you mind getting in touch to let us know a bit more information about your order so we can investigate it further? We act as an independent marketplace for small local florists to market their own products and services through. We want to consistently vet our vendors, the standard and your feedback would be greatly appreciated. Many thanks

Posted 5 years ago

“Although a refund was given back, my order never arrived on the day they were supposed to.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Looking into your order, on this occasion the chosen florist made and posted the flowers successfully with a next day delivery. The third-party delivery service failed to make the delivery which caused the issue. The order was promptly dealt with at the time with a full refund with alternative suggestions. We are very sorry, and on behalf of the florist, for the failed delivery by the courier and have arranged with the florist to not use that service again.

Posted 5 years ago

“Good website, clear and easy to use. Flowers were delivered by n good time and were delightful, exactly as ordered and expected. Reasonable price. Kept informed throughout process.”

Helpful Report

Posted 5 years ago

“Excellent service. The lady of the house was very pleased with the product and the gentleman of the house was Impressed with the variety of choice.”

Helpful Report

Posted 5 years ago

“Appalling! Flowers that I had been informed, had arrived on the agreed date, had not. When they did arrive, 5 days later, they had withered and died. Just the Valentine's day gift we wanted!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Looking into your order, on this occasion the chosen florist made and posted the flowers successfully with a next day delivery. The third-party delivery service failed to make the delivery which caused the issue. The order was promptly dealt with at the time with a full refund with alternative suggestions. We are very sorry, and on behalf of the florist, for the failed delivery by the courier and have arranged with the florist to not use that service again.

Posted 5 years ago

“Severely let down by the courier service DPD on Valentines but when the bouquet arrived 5 days late (and left outside when it was designed to fit through a letterbox) it wasn’t all that. Was I meant to retie the red ribbon? Even with my discount there wasn’t enough flowers to justify the price....I know things get inflated for Valentines but really not worth it. On the flip side, the original florist arranged for a local shop to supply me with a bouquet and it was fantastic so I will be ordering from them directly to avoid disappointment from this website. Been let down too many times by florists on such an important day, lesson now learned”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Great to see that the florist arranged another order for you after finding out about DPD failing to deliver. That's fantastic service! You would think DPD wouldn't delivery Valentine's flowers so long after they were meant to reach you. Sorry about their service. We feel this is quite an unfair review knowing what lengths the florist went to rectify an unfortunate situation but we appreciate your feedback and have advised all our partner florists not to use that delivery service.

Posted 5 years ago

“Perfect ! Thank You.”

Helpful Report

Posted 5 years ago

“My flowers for Valentine's day arrived today, 18/02/19 dead, also don't know how much my partner paid, but more green the flowers, very disappointed,”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We work on behalf of many local florists around the UK to help promote their individual services. Your feedback is very important to us, helping to keep the standards of our vendors as high as possible. Looking into your order, on this occasion the chosen florist made and posted the flowers successfully with a next day delivery. The third-party delivery service failed to make the delivery which caused the issue. The order was promptly dealt with at the time with a full refund with alternative suggestions. We are very sorry, and on behalf of the florist, for the failed delivery by the courier and have arranged with the florist to not use that service again.

Posted 5 years ago

“Incredible service. Knowing my order keeps a high street florist open is such a lovely ideas... personal choices with the ease of doing online..”

Helpful Report

Posted 5 years ago

“Brilliant flowers. Would highly recommend”

Helpful Report

Posted 5 years ago

“Lovely to see something a bit different to interflora. It shows that they are from a local florist. Loved it”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Florist Up My Street Reviews