Foot Locker Reviews

Name: Foot Locker
Rating: 1.61

1.6 Rating 272 Reviews

15 %

of reviewers recommend Foot Locker

Company Reviews

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Metrics

1.6

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

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“I recently bought a pair of Nike Air Jordan 1's Red Flyknit. The customer advisor was super knowledgeable about trainers and we tried on 5 different pairs before coming to a decision. He gave me his honest opinion on each which also helped make a decision”

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Posted 6 years ago

“They had a great selection of shoes and out of all the ones I picked they had them all in my size. Really pleased with my birthday purchases”

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Posted 6 years ago

“I have never written a review but this is my 2nd bad experience with ordering with Foot Locker. I placed an order 2 weeks ago for a Nike jacket my grandson wanted for Christmas. I received an order confirmation and a shipping confirmation. After 2 phone calls to customer service and having to hold for 30 min one time and 20 the other, I was told that it mysteriously disappeared before making it to the post office!!! This is one happy grandmother a week before Christmas!!!”

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Posted 6 years ago

“Purchased a pair of Adidas NMD 1 in store. friendly staff very helpful great advice.”

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Posted 7 years ago

“Good communication, quick delivery, one item returned no fuss.”

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Posted 7 years ago

“good prize,good quality,good customer service”

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Posted 7 years ago

“Good communication regarding receiving payment and delivery”

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Posted 7 years ago

“Lots of great styles and colours price ok as well”

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Posted 7 years ago

“I got the sneakers I like”

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Posted 7 years ago

“They was welcoming and made you feel comfortable. Kept me updateded and most importantly didn't take long!”

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Posted 7 years ago

“Item arrived in timely manner from europe to uk , trainers as described new with no problems perfect .”

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Posted 7 years ago

“Very good customer service”

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Posted 7 years ago

“Best sneaker shop in the world big range of the best sneakers”

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Posted 7 years ago

Foot Locker is rated 1.6 based on 272 reviews