Foot Locker Reviews

Name: Foot Locker
Rating: 1.61

1.6 Rating 270 Reviews

15 %

of reviewers recommend Foot Locker

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Metrics

1.6

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes released at 9 AM was on the site as the count down happened I click my size and it said they were redirecting me to my cart. Next thing you know it says error and shoes out of stock. This site is trash and the app is even worst.”

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Posted 3 years ago

“Never experienced customer service like it. Ordered a hoodie Sunday 9th May to be then told 5 days later that they have ‘sold out’ of the hoodie I ordered. They didn’t fulfil my order and to be then told it could be 10 days for my refund to take place for an order THEY couldn’t complete. Never will I order from there again.”

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Posted 3 years ago

“Do not order from here. I tried to order Jordan 1 mids and every shoe I clicked on was either unavailable or sold out. Please buy elsewhere this site ain't it.”

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Posted 3 years ago

“Gargabe site, fake inventory. Just closed the damn site!”

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Posted 3 years ago

“The Worst online shopping experience. First of all , I ordered few shoes , one of them for my husband birthday. The shoes arrived one week after without my husband shoes. Two days after I got the shipment ( !!! ) they sent me an email saying that one of my purchases canceled because it’s out of stock !! I was so disappointed because my gift didn’t arrive . I called the manager and she told me that things like that can happened ?! She offered me $10 gift card for the next order. which was ridiculous! Second, the sneakers which I ordered for me was too small , I couldn’t find any form on the website. Apparently they don’t have a return label and you need to pay for the shipment by yourself !!!”

Helpful Report

Posted 3 years ago

“Worst site Ive shopped on , everytime you click an item its either not available or for shoes when you select your size its never there , they really need to update their site faster . They use the same system than eastbay.com . really bad site...”

Helpful Report

Posted 3 years ago

“Horrible and rude customer service!!!! I went on their website to order some new shoes and noticed that all my points had expired less than a week ago. I called up customer service to see if I could get them back, a measly 30,000 points so I could a gift card. When I told the resolution specialist that I would shop some where else if they didn’t, and the specialist replied back with “ you don't buy anything here anyways”. I have been buying all of my shoes here ever since I got my first paycheck!!! (OVER TEN YEARS) NEVER AGAIN!!!”

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Posted 3 years ago

“Try to buy a hype shoe this morning and the website never open, maybe they the site crash i dont know. Please dont promote something you cant manage later. Your site is a joke!”

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Posted 3 years ago

“Your website dosent work.. Very frustrating.. Very frustrating.. Very frustrating”

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Posted 3 years ago

“Appalling company. They steal your money, send faulty goods and then refuse a refund. Customer service is designed to make life as difficult as possible. They will just ask for your order number over and over and over again. They have now received my returned shoes and still no refund. I have been given a time frame of 7 weeks. Absolutely disgusted with this company.”

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Posted 3 years ago

“Ordered my shoes 3/29 got here today on 3/31. Just a bit confused why it said usps for the mailing but came through ups. Shoes came in near perfect condition and packaged pretty well wish it had some filler paper for the contents but can't complain 4/5 stars just for the first bit of my review. If they're this consistent with orders, I'll continue shopping online.”

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Posted 3 years ago

“I ordered my sandles on Sunday and got them on Wednesday.Three days that’s good service.Good fit. Thanks”

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Posted 3 years ago

“Footlocker KSA give not give me a legitimate item.. for 3 consecutive orders my pairs is worst specially the spike area not like the original... what happen footlocker?”

Helpful Report

Posted 3 years ago

“By far the worst experience i have had from a retailer. I returned a pair of faulty trainers and was promised a refund. Over a month later and i still haven't been paid. Customer service repeatedly make false promises and fob me off. AVOID AT ALL COSTS!”

Helpful Report

Posted 3 years ago

“The worst online shopping site in the business. Surprised Footlocker is not yet out of business”

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Posted 3 years ago

“Online sneakers buying for a hype shoes are hard to get it on their site right now. Please fix this problem. Bots are taking away a lot of your customers including me.”

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Posted 3 years ago

“I think I will start doing in store shopping. Online makes it so confusing. Instead of them just taking out an whole payment for my purchase they are doing it separately and I didn't even get no shoes yet smh. Maybe next time I will just get my order shipped to a store and see if that makes a difference if not I'll just start shopping back in store.”

Helpful Report

Posted 3 years ago

“Footlocker canada online store is the worst anybody can ever visit to. I reserved two sneakers through my VIP account and just few hours before the launch they kicked me out of reservations and whats worst is when i tried to buy as guest , the website got so busy on the start time of launch , they queued me and right after 30 mins, sneakers were sold out. Looks like footlocker is just selling to resellers.”

Helpful Report

Posted 3 years ago

“Footlocker has the worst delivery service known to man been waiting 10 working days for shoes I ordered for a valentines present and they still haven’t arrived and the ordering process is pathetic they want your bank details along with account number and sort code I’ve never experienced anything like it in my life will never shop there again”

Helpful Report

Posted 3 years ago

“This complaint is directed at Foot Locker because it's the parent company to Champs Sports. Before drafting this complaint, I researched Foot Locker to understand their philosophy, and in doing so discovered that CEO Richard Johnson launched a business campaign for kids and defined it as "a purpose of empowering and inspiring youth culture." I have purchased a lot of shoes from Champs over the past few years. Mostly for my young kids but sometimes for gifts. The customer service has been good and the selections are fine. This complaint is solely about the inappropriate music we heard playing loudly over the Champs intercom during our shopping visit where the song lyrics liberally dropped F-bombs and MF-bombs. Keep in mind kids have to enter Champs stores to try on shoes so parents can't just leave them at home. Plus, this store is located in a mall next to other merchandisers where families also shop. When I complained to the checkout person, she said "It doesn't bother me." When I asked the manager about the music, he said "Corporate controls the music programming". What a shame that CEO Richard Johnson feels his higher purpose includes using profanity to "empower and inspire" impressionable children. A 2019 Forbes magazine article ends with a Johnson quote, "We have to really think about how we honestly put the customer at the center of everything we do and say, 'Hey, we get it.'" No Richard, you really don't. [References: Forbes March 29,2019 Forbes magazine article titled "Foot Locker Gets Back To Center Of Sneaker Culture By Focusing On More Than Shoes"; 2019 Money, Inc. Article: "10 Things You Didn't Know about Footlocker CEO Richard A. Johnson"]”

Helpful Report

Posted 3 years ago

Foot Locker is rated 1.6 based on 270 reviews