Foot Locker Reviews

Name: Foot Locker
Rating: 1.61

1.6 Rating 284 Reviews

15 %

of reviewers recommend Foot Locker

Company Reviews

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Metrics

1.6

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Foot Locker 1 star review on 3rd November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge thank you to Rex for always assisting us. Great service and very accommodating. Keep it up..”

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Posted 3 months ago

“Foot Locker is a must-visit for sneaker enthusiasts. With a wide selection of brands and styles, you're sure to find the perfect pair to elevate your look. The knowledgeable staff is always on hand to offer expert advice and help you find the right fit.”

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Posted 7 months ago

“This is the only place I shop..”

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Posted 8 months ago

“It was ok to say the lesz”

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Posted 8 months ago

“It’s was the best store they made me feel welcomed!”

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Posted 9 months ago

“Great customer service all the shoes are of great quality the sale prices are unmatched”

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Posted 10 months ago

“I’m happy to shop at Footlocker I get that shoes and clothing I want and the workers are so helpful”

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Posted 10 months ago

“I enjoyed the different varieties of shoes they have. Customer service is great.”

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Posted 10 months ago

“Best delivery time so far from any online clothing shop! Well done!!!”

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Posted 11 months ago

“Alyssa at Mapleview location was very competent and helpful. I had to make an exchange twice and she was very pleasant. She made my day!”

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Posted 1 year ago

“Order Nike air force 1 online. Very impressed with the fast delivery and friendly note. Thank you.”

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Posted 2 years ago

“I ordered shoes they came here in perfect shape and I love them. They are nice to wear and comfy and good shoes a good brand,”

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Posted 3 years ago

“I ordered my sandles on Sunday and got them on Wednesday.Three days that’s good service.Good fit. Thanks”

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Posted 4 years ago

“I don't have a pic but I ordered 2 pairs, 1 Airforces & 1 New Balance, both came in perfect condition. Exactly like pics and size was exact. Received both on same day within the week of purchase. The Airforces were sold out everywhere so I was super excited to find them and they actually have the size I needed available. Two BIG thumbs up Foot Locker!”

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Posted 4 years ago

“Foot locker was amazing to me I shop at foot locker in Glendale they have an amazing store and has good rules about COVID 6 feet apart and a certain amount of people can go it I love foot locker ❤️”

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Posted 4 years ago

“I had a problem with a hoodie i purchased(was not delivered, lost) i contacted foot locker customer service through email and they were great. They found my order, and offered me either a refund, or to ship the order again to me.”

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Posted 4 years ago

“Website is easy to use. Some great offers on atm also”

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Posted 4 years ago

“Perfectly fine! Arrived on time, Nike Air Force 1s, boxed and packaged well! Was worried after placing an order.. Then reading the reviews.. but I guess there was either a problem at that time? or the people who get their trainers aren’t leaving feedback? So it all looks negative? My experience was fine, thanks!”

Foot Locker 5 star review on 28th May 2020

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Posted 4 years ago

“Ordered a pair of sneakers online. Friday ordered, received 3 days later from overseas. Very prompt and update passage status on time and accurately. I would highly recommend to purchase form Foot or locker. Will buy again”

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Posted 5 years ago

“Ordered my Air Max from Footlocker on 26/08/19 and they were delivered (to the Uk from France) free of delivery charge within 48 hours, correct size, as described and also £20 cheaper than anyone else. I also received excellent customer service throughout (thankyou Rita, whoever you are) and access to tracking through UPS. All in all a great service, thankyou Footlocker. Highly recommended. ***** all the way!”

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Posted 5 years ago

Foot Locker is rated 1.6 based on 284 reviews