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Fresh Patch Reviews

4.4 Rating 274 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
So if that isn't great enough, dealing with every single customer service rep is a dream.
posted 3 years ago - Judi Ludwic
I would highly recommend this service to anyone needing a more convenient way to care for the pets.
posted 4 years ago - Anonymous
Using Fresh Patch was the best decision we could have made when adding a puppy to our family. Not only is their product fantastic and helped our dog get potty trained in a few weeks, but their customer service far exceeds any expectation we had. Any issues that came up were immediately resolved with no questions asked. As long as we have a dog + no yard, we will always have a Fresh Patch!
posted 4 years ago - Jess
Fresh Patch has made training my puppy a good experience. She goes out on the patio to use the bathroom and likes the grass patch as opposed to the potty pads I had in my condo. I recently updated her area to make it seem more like a park/backyard experience. P.S. The customer service at Fresh Patch is also amazing! Great product & awesome service - can't go wrong with that!
posted 4 years ago - Dr. Robin Beavers
I have used the service for a few months. Grass is green and lasts use 2 1/2 - 3 weeks. I have had a a couple issues but as soon as I called they shipped out new grass free of charge. Customer service is on point!
posted 4 years ago - Chris
I ordered a Large FreshPatch but unfortunately showed up damaged due to FedEx. I reached out the same day of delivery and they had sent a replacement right away. Great Company & Customer Service.
posted 4 years ago - Anonymous
seriously the best customer service I’ve received in years - they make it look easy. Dog took to it on day 2 and honestly can’t believe the difference it has made. It’s freeing! For us and the dog! Can’t recommend this product more highly.
posted 5 years ago - Sarah
Needed a replacement patch and reached out to customer service which helped in securing the replacement and offered future ordering suggestions.
posted 5 years ago - Anonymous
Really great service and my dogs love it.
posted 8 years ago - Elizabeth M.
A dream for people who live far away from grass or need a little potty spot, for their dogs to have regular breaks! It's so easy and so wonderful. Signed up for the regular service, immediately after I got my first patch!
posted 8 years ago - Italia P.