“I had ordered a birthday card (for an 80th) and a plant. The card was correctly delivered and on time. I paid for express postage. The Plant arrived in a broken plant pot, which required repotting. I reported this and was asked for photographic evidence, which I could not ask the recipient to do. They would not have been able to do this.
I would not use them again as I entered into a stream of e mails on the topic.”
“I'm sure you won't be suprised to hear, i have not received the calendars today, as you stated i would.
To say i'm disappointed with funky pigeon's service would be an understatement!
I'm still puzzled as to how i've not received any replacements in the last 2.5 weeks, from when i first informed you of the damaged original copies, on Dec 5th!
As mentioned previously, i'm not overly keen on using Royal Mail. But i find it impossible to believe that they have failed to deliver on what is now the third time!
And on this last occasion, you informed me that they were despatched as next day delivery! But shock, still no delivery!
Why was amazon courier service not used, as you did inform me that would be the case?
Wether you've been spinning me a pack of lies over the last couple of weeks, i'll never know. But i feel more could of and should of been done to get those calendars to me in time for christmas.
I obviously had them personalised to signify an important moment in life, that would be a very special gift to the recipients at christmas.
But now that won't happen, i feel very frustrated and saddened.
I certainly wish i'd of ordered from moonpig or etsy. Which is exactly what i'll be doing in future, as will other family members now i've told them of how i've been treated.
Needless to say, i will be following this up with a negative review online.”
“I will never use this service again. Two personalised Christmas cards abroad. Very important, they had plenty of time. The cards are paid for but never arrived. Poor service.”
“Do Not Use Funkypigeon.com for Special Occasions (eg. Xmas)
Funkypigeon have failed to deliver items in time for Xmas, 2 years in a row. They are deliberately vague and refer to terms and conditions in all correspondence. They will send an ‘Order Confirmed’ email, which is meaningless. They will send an ‘Order on the way’ email which is meaningless. A few days later you will receive an email stating that they have prepared your order and they’re waiting for Royal Mail to collect it, having already told you that it was ‘on the way’ days earlier. They clearly have a mission to take all orders, even if they know they cannot fulfill them in the time period that you require. As personalised items, they cannot refund you, so they get full payment, and you get a late item, with no recourse.”
“FP colluded with a stalking case & broke their own t's & c's
A few years ago, I was stalked & harrased by someone I worked with. My client sent a top less picture of herself to Funky Pigeon to have it made into a keyring. I was disgusted to receive such a grotesque item. When I read Funky Pigeons t's & C's I was surprised to read that they do not send pictures of nudes or anything of the sort. When I contacted Funky Pigeon to inform them that they had played a part in a criminal investigation, I was shocked to hear that their keyrings are put together by hand and not a machine. I am sure that the person/s who put the keyring together had a good old joke about the picture, however, they played a significant role in my distress and colluded with a convicted stalker. I will never use Funky Pigeon again and share with all who send items online what Funk Pigeon did.”
“FP colluded with a stalking case & broke their own t's & c's
A few years ago, I was stalked & harrased by someone I worked with. My client sent a top less picture of herself to Funky Pigeon to have it made into a keyring. I was disgusted to receive such a grotesque item. When I read Funky Pigeons t's & C's I was surprised to read that they do not send pictures of nudes or anything of the sort. When I contacted Funky Pigeon to inform them that they had played a part in a criminal investigation, I was shocked to hear that their keyrings are put together by hand and not a machine. I am sure that the person/s who put the keyring together had a good old joke about the picture, however, they played a significant role in my distress and colluded with a convicted stalker. I will never use Funky Pigeon again and share with all who send items online what Funk Pigeon did.”
“They are rubbish I paid for special Delivery tracked, and only received 1 card ,£18 for what ? Never will I shop at funky pigeon again maybe other shopping Card Apps be more better”
“Awful. Ordered the Birthday Flowers set. Says flowers will be delivered next day, unless ordered ahead. I ordered ahead. It still did not ship until after the delivery time! DPD says shipped from over 100 miles away! Still has not arrived. Insane. Flower delivery services all over the world ship from local florists. Of course Funky Pidgeon would know that this could not possibly be good. Could not possibly have arrived, fresh, or on time, or in good condition. This was Supposed to be for a special gift. DO NOT USE THEM. THEY ARE NOT EVEN TRYING.”
“Ordered photo calendar on 17th nov, still not received order, no response from customer service on line form. Customer service is appalling, no means to contact them by phone”
“Had delivery this morning, it was being dumped behind a bin, when I knocked on window, then dumped the damaged box, upside down in front of porch. Not beneficial to flowers.
No attempt to actually deliver.”
“Placed my order 10 days ago. Since then no update on my order, i can't access my account, no one is answering my emails, i can't reset the password and nothing seems to be working. EXTREMELY bad customer service and customer experience!!!”
“Terrible Customer Service.. I spent £23 on a gift of 3 craft beer and card for brothers birthday . Arrived a day later/ only 2 beer and NO card. No refund . Will never use again.”
“I ordered a customised birthday card on 10th Nov and still waiting for it even though it was meant to be delivered on 12th according to their update. Still waiting on customer service to respond from 3 days ago .. went to moonpig instead and sorted !”
“I have been ordering from funky pigeon for at least 10 years
They are good for ages then a card I order a week before I need to doesn’t arrive. And it’s a special 1st anniversary.
When you contact them it takes forever for them to respond because they are busy apparently. Which isn’t very reassuring. So by the time they come back to me and arrange a replacement card. It will be a week late. I will trying moonpig. I order cards every single month.”
“Ordered flowers and a get well soon card for a friend who had an operation. The flowers that were delivered looked nothing like in the picture shown on their website. To make matters worse, the flowers were delivered without the card so my friend didn’t even know who they were from. When I contacted their customer service team, the response received was poor to say the least. I have ordered flowers, cards and gifts from many different places such as M&S, Next and Moonpig for various celebrations for family and friends and never had any issues.”
“Paid next day delivery £3.95 for my sons 21st turned up but never left card and being a Friday birthday is saturday so no card for him ,, total waste of time will never use again”
