“Somehow, well explained as all my own doing, I have paid £45 over three months for a service I had no idea I had.
Following what must have been a card purchase I was stupid enough to press a link that apparently joined me up. So three months later £15 a month drawn down on a service I purchased a card. Now the most expensive birthday card ever. £45.
Response was an explanation how this was my fault. Will never trust this website again. Beware links! One gets no follow-up emails or prompts. From a card purchase link I am £45 the poorer.”
“First time I ordered and will not order again.
When A4 card arrived it has a massive crease in it. Contacted them immediately with no response. Also emailed them but again no reply.
Bad service for an expensive card.”
“I ordered personalised phone covers for my daughters birthday they sent the wrong covers twice. I returned both as requested for a full refund they have only refunded one. Still waiting for the other refund. Their customer service is uncontactable by phone due to Covid so email is the only way. Absolute incompetence DO NOT use this company”
“I ordered a special 18th birthday card for my daughter it has not arrived so I had no card to give my daughter on her special birthday do not use this company”
“Very poor quality. Website gives the impression the photo surrounds the bauble. In reality a cheap disc with my photo choice on both sides was inserted. It looked like a glass bauble with a disc inside. The joins are very obvious. £10+ with pp! I felt ripped off!”
“Ordered a birthday card didn’t arrive still hasn’t arrived the only email I got was to say it should arrive soon what is the point of that to a seven year old won’t use them again .”
“Very poor quality. Not worth the money. The bouquet was a birthday present for me but the LetterBox freesias- were very poor quality. Some flowers had petals falling off. A few of the flowers had short stems. Some of the flowers were crushed as the box was posted through the letter box. The flowers shown in their online ads are not the same ones that you receive. I did email the company to tell them of the issue with the flowers. I don’t recommend using this company. I am waiting for their response.”
“Ordered a cushion for my mothers 95th birthday gift 4 weeks ago it still hasn't arrived.I have filled in 4 contact forms and sent 3 emails and still have had no response.I am upset as this could be my mothers last birthday with us and I really wanted her to have this very special personalised gift.”
“A great test before sending gifts around the Globe for Christmas to friends and family. Test failed, not once, but 3 times. Will not use Funky Pigeon again. The only good thing was that the Customer Service Coordinator was quick in responses, good communication and offered refunds.”
“This company is just a front for a SCAM called CompleteSave. At one stage of the purchase process they present you a "Continue" button that is actually a sign-up for a scheme to illegally deduct 15 pound a month from you. This is a highly deceptive and almost certainly illegal practice. You never receive any confirmation email, there is no cooling off period, no terms and conditions click through.
AVIOD”
“Wanted to amend an address immediately after ordering but customer call centre shut bc of corona, fair enough, but the email I sent straight after wasn't answered for 48hrs and of course it was too late.
Customer service isn't fit for purpose and so they don't actually provide any service. Don't bother using them, it isn't worth the hassle if you need help.”
“Postage and packaging costs are an absolute joke they charge £2.99 to post a card and an extra £2.99 for the gifts you buy off their site which are already over priced. Three gifts and a birthday card £12 P & P it's a joke, especially when they cannot guarantee a delivery before the 15 August (it's the 8th August today) Emptied my basket and won't be using them again.”
“My husband has also fallen foul of their deceptive tactics in getting you to sign up to a £15/month reward service. He just went to buy a birthday card and now they have taken £15/month for nothing. He is an intelligent guy so it must have been very deceptive to get his sign up. Let’s hope they refund the money or it will be the small claims court for us”
“This company is tricking customers out of £15 a month. I bought a birthday card online using my credit card without realising that once you had entered all your details you were then agreeing to pay £15 a month. I rarely shop online so am unlikely to benefit from the cash back promised. The money is taken from your bank account each month! Daylight robbery as you get nothing in return. Be warned.”
“I ordered three cards at the same time for asap delivery.
8 days later only one has arrived. I have tried to contact Funky Pigeon and had no reply.
VERY DISAPPOINTED WITH SERVICE.”
“My daughter ordered me a phone cover for Mother’s Day, the quality was very poor, the photo very dark. Then she has discovered they have been taking £15 per month for a subscription you have to opt out of which is in very small print. When she rang funky pigeon they said she had to contact her bank. The bank adivsed this is wrong and gave her a phone number and email with a reference number to cancel. She’s rand funky pigeon again and is now getting a full refund but has to wait 3 to 5 working days! This company needs reporting to trading standards.. USE THIS COMPANY AT YOUR OWN PERIL.. YOU HAVE BEEN WARNED”
“I wish I could rate it 0 but can’t. Ordered today within 10 minutes of ordering I noticed I made a mistake and wanted to amend, to which I received an email hours later to say I could not as it has been dispatched (it was a photo collage cushion) I very much doubt it would dispatch that quickly. I asked to cancel as I had photos missing from it and they said no, I do not recommend, do NOT buy from here.”
“Utterly disgusting with the service received from funky pigeon
I purchased a personalised mug for Father’s Day and they sent me someone else’s mug
I was then promised a refund and did not get one so I contacted funky pigeon.. I even sent screenshot of my statement to show no refund
The lady advised she was look into this on 18.06.2020 and get back to me.. we are now on 03/07/2020 and no email.. I have chased this several times and keep getting ignored. No one has bothered replying back to me.
I have had to take legal action”
