“I complained via Trust Pilot as I only received one of the 3 cards I had ordered Katie from Customer Service Department e-mailed to say that my order had been dispatched , although I had not received it and gave me the option of a refund or replacement, I asked for a replacement and the cards eventually arrived. So I will be using Funky Pigeon again.”
“First time I've used this site and it will be the last, the card didnt arrive on the right day it was late, and costing over £7 you'd expect better than this. Not a patch on Moonpig which keeps you updated every step of the way from making it to posting it, also nicer cards & cheaper.”
“Flowers received from my husband for mother's Day. No moisture pouch with flowers so subsequently half dead on arrival. I don't want to upset him so not going to complain but this is the second lot that he bought from moonpig that have arrived in bad condition. Would have been better off with a bunch from a garage forcourt.”
“internal error hence best friends card not sent out. They offered a lacklustre apology and a refund. When I suggested sending an apology for a card to the recipient ordered 8 days ago that still hasn't been received, they offered a refund, again. Funky pigeon/Moonpig are as bad as one another these days. Use amazon, at least the cards arrive on time.”
“Awful website, continually moves personalised photo when I've got it exactly where I want it, Must have also been bombarded with an extra 10 pop ups offering this and that, all this did was make me go elsewhere! Well done you've successfully converted me to anyone but you.”
“Have used Funkypigeon. Com for years. But the service has been appalling the last two months, why pay for a first class Royal mail when it's taken over a week to get there. Blaming it on covid is a poor excuse... Will not be using again!!!”
“I have ordered several cards from Funky Pigeon. Yes, one of them did arrive a day late but that could have been the fault of the postal service.. or even my fault for not ordering the card early enough. I have since decided to order my cards early to make sure they arrive in plenty of time. My latest card was a Mother’s Day card, which my Mum has already received. She has dementia and is in a nursing home. None of her family have been able to see her because of this COVID-19. So it meant a lot to her having a card with family photos on it and plenty of memories. Most importantly of all for me is that the quality of the print on these cards is always very good.”
“Ordered a card and chocolates for a friend who was recovering from an operation. card arrived a day late then it should of done and chocolates arrived 3 days later - not impressed emailed and they just said sorry ! Will never use again”
“It's so obvious why they get bad reviews. Ordered personalised card and it said delivery on 27th February but nothing received. Yet I ordered from Moonpig for someone else and they got the card the next day. I will never use these "funky" people again! That's how they make their money by stealing other people's and pretending they've despatched when they've done nothing of the kind. Con artists and thieves. Unfortunately we didn't look deep into the meaning of their name. Pigeons steal food!”
“Paid £25 plus £5 delivery for a bunch of Lilly’s for my wife for Valentine’s Day, after more than a week only 2 buds have opened up - never used funky pigeon before & won’t use them again.”
“I nevr chked review or.else wud nt hav sent valentine card n chocolate with this stupid funky peigion company... They deliverd chocolate after 4 days of valentine and they lost my valentine card...they hav rubbish service and iliterate staff people who.don know how.to do management work....it ws first valentine gift to my bf and they spoil al excitment”
“Poor quality , dropped and partially dead on arrival. Binned after 2 days as most strayed rotting and several were dead. However, Funky Pigeon said the dead petals were to protect the flowers, what rubbish. If they were from a store I’d have returned them. Disgraceful quality and after sales service . Will never use or recommend 😤😤😤”
“Sent Valentines cards to my grandsons and they’ve never arrived. Checked my account with the company on the 15th and saying order not fulfilled. Contacted them by email for refund and they then told me there were due to be dispatched that today. Just checked account again and they’ve put in they were dispatched on the 9th. What a bunch of liars!”
“Valentines Card has not arrived and it is now a week since it was supposed to be delivered. No reply to my emails. This is the first and last time I will use this appalling company...”
“I ordered Valentines day flowers for my other half, the bouquet came on time thankfully but they look nothing like the picture advertised.. The flowers came without white roses.
The customer service team was responsive when i emailed on the 12.02.21, replying to me the next day on 13.02.21 to confirm the delivery date..
I have since emailed them on valentines day to inform my order wasn't correct but still haven't received a response. They aren't taken calls either. I feel as though I have been miss-sold.
Its an absolute joke!!”
“Ordered a re-birthday card for my son after his stem cell transplant following leukaemia. All the important message cut in half fuming as it's perfect on the preview. Can't get that day back. Moonpig for me now”
