“This company needs to be dessolved as their service is utterly appauling. I ordered 2 leaving cards for senior Directors in my company on Friday 26th March, 2021, and was told delivery by 1st class royal mail should take 1-3 working days. 4 days later and cards haven't been received and I can't get hold of anyone on customer service to help me with finding out what's gone wrong. Both Directors were leaving the company on 31st March and none had received the cards with all messages from their team members and other senior colleagues. This is the worst and most embarrassing experience I have had to face organising any card for work colleagues. To add insult to injury I tried calling their customer complaints Helpline 0333 600 5100 and waited on the phone for an hour even though I was told my position in the queue was 'No. 1' extremely unprofessional and will never ever attempt to use their service ever again. I will also inform colleagues at my company not to use them or attempt to. Disgraceful. I will be taking my future business to their rival 'Moonpig' next time.”
“Ordered a cushion for my sons birthday said I should if received this two days later and guess what it’s two weeks later. I’ve sent emails to customer service as they are not taking phone calls and still no reply
Very disappointed and won’t be using again
Shocking as not even any postage trace”
“Ordered a card for my mum to be received mothers day. Arrived a day later.
Also was ordered 3days before. Was posted to my aunts in Manchester as mum was visiting family. Not only did she received on time but was home from family. So actually she never got to received at all.
DO NOT ORDER FROM THIS COMPANY”
“Ordered tulip assortment for mother’s day to be delivered on the 12th March.My mother lives 3 hours away and due to restrictions I haven’t seen her for over a year and was desparate for the flowers to be as I hoped. Not disappointed! They arrived on the day and time appointed, well packaged and absolutely beautiful and fresh, my mum was over the moon with them, well done! (unfortunately being 88 she doesn’t have phone that takes pictures)”
“The CEO of this company needs to sit up and take notice of all the recent complaints. Compared to other competitors, Funky Pigeons card/gift service has been abysmal of late, I know we are experiencing difficulties due to COVID, but their expected delivery dates, which they promise, are WAY off the Mark as I’ve discovered to my own cost on two occasions in the last few months. I am extremely disenchanted with this company, and will be taking my business elsewhere in future.”
“Terrible service. Ordered card with expected delivery date day before Mother’s Day. Didn’t turn up but wouldn’t refund-only credit a prepay account!
1st and last time will use. Moonpig are so much better”
“Ordered a Mother’s Day card on the 6th March - estimated delivery 9th . finally arrived on the 10th. Customer service won’t refund as the reckon it’s within their system delivery times. They even admitted there was a delay at their production facility and the “order was despatched on the 10th” contradicting their website which said it was sent on the 8th. Absolute shambles.”
“Ordered a Mother's Day card in plenty of time, was quoted delivery by Friday 12th, but Mother's day has now been and gone and no sign of the card. It's not rocket science, how can they fail at such a simple business? I wish I had read their reviews before ordering, I would not have used them. Will never use them again.”
“Ordered a gift paying £5 for delivery, been 5 days without any communication and order still showing as pending plus money taken from my account, cannot get hold of any humans to speak to! understand the problems we are all going through but customer communication is zero
Won’t be buying gifts again”
“Cards never showed up. I ordered in plenty of time for Mothering Sunday but apparently they struggle to put two cards in an envelope and post them on time. They did not respond to my email. Very very poor, WILL NOT be using this company again..much better options out there.”
“I complained via Trust Pilot as I only received one of the 3 cards I had ordered Katie from Customer Service Department e-mailed to say that my order had been dispatched , although I had not received it and gave me the option of a refund or replacement, I asked for a replacement and the cards eventually arrived. So I will be using Funky Pigeon again.”
“First time I've used this site and it will be the last, the card didnt arrive on the right day it was late, and costing over £7 you'd expect better than this. Not a patch on Moonpig which keeps you updated every step of the way from making it to posting it, also nicer cards & cheaper.”
“Flowers received from my husband for mother's Day. No moisture pouch with flowers so subsequently half dead on arrival. I don't want to upset him so not going to complain but this is the second lot that he bought from moonpig that have arrived in bad condition. Would have been better off with a bunch from a garage forcourt.”
“internal error hence best friends card not sent out. They offered a lacklustre apology and a refund. When I suggested sending an apology for a card to the recipient ordered 8 days ago that still hasn't been received, they offered a refund, again. Funky pigeon/Moonpig are as bad as one another these days. Use amazon, at least the cards arrive on time.”
“Awful website, continually moves personalised photo when I've got it exactly where I want it, Must have also been bombarded with an extra 10 pop ups offering this and that, all this did was make me go elsewhere! Well done you've successfully converted me to anyone but you.”
“Have used Funkypigeon. Com for years. But the service has been appalling the last two months, why pay for a first class Royal mail when it's taken over a week to get there. Blaming it on covid is a poor excuse... Will not be using again!!!”
“I have ordered several cards from Funky Pigeon. Yes, one of them did arrive a day late but that could have been the fault of the postal service.. or even my fault for not ordering the card early enough. I have since decided to order my cards early to make sure they arrive in plenty of time. My latest card was a Mother’s Day card, which my Mum has already received. She has dementia and is in a nursing home. None of her family have been able to see her because of this COVID-19. So it meant a lot to her having a card with family photos on it and plenty of memories. Most importantly of all for me is that the quality of the print on these cards is always very good.”
