“Ordered a birthday card for my little boy, I ordered it to be delivered a couple of days before his birthday going by past experiences with them...card didn't turn up at all!!! I'm now battling with them for a refund, customer service is dreadful. I will be contacting trading standards and will never use funky pigeon ever again!”
“This review refers specifically to the MyFunky Rewards (a third party company that takes your bank details from Funky Pigeon and then steals your money!)
Scenario: bought a gift from FP. All good. It then asked if I wanted a £6 cashback for my next purchase. Of course I do. No where did it ask for bank details NOR did it outline this cashback required a £15/month subscription.
Unaware, I continued life as normal. I've now found that I've been charge £15 a month for the last three months! Call FP, apparently this is nothing to do with them. Called the rewards company where they said I had given my bank details (erm, no I didnt!). The man on the phone finally confirmed that yes, FP give this company your card details. Yes, i should have read the small print (all 7 pages), but in good faith i assumed a good company would have a transparent website with this info. Thankfully called to cancel but it's a complete scam!!! No where on the website, nor my emails fees it *clearly* outline this is a rolling monthly debit.
I will never use Funky Pigeon as a result of this, harvesting of customer data to a third party company without asking for explicit confirmation is immoral.
Do not use either!!”
“i have the worst experience with them, they took my money and never delivered anything, so be careful and dont use them as your service, they are thieves.”
“Having ordered an olive tree for a gift with a personalised message - we visited him the next day and was shocked to see the very small size of plant (although wrapped beautifully)
We were very disappointed and embarrased.”
“Don't use this company you are without your knowledge when making a purchase signed up to funky reward then they will debit your account £15 without your permission”
“I ordered a calendar online and a key ring... the key ring was an extra on the order which I saw as I was checking out. They charged £2.99 for 1st class delivery of the calendar (no option for 2nd class, or cheaper) and then an EXTRA £1.99 for a key ring, which could be posted the same time as the calendar.
Seems very expensive considering most companies are now doing free delivery.”
“used Funky Pigeon to create 3 collage posters displaying images of my mum and family for use at her funeral.
The posters arrived and to our disappointment, they were all ruined and many of the images were so dark that you could not recognise facial features. This was despite all images being hand chosen for there brightness and suitability for print.
The other issue was that they charged me three times for postage and packaging of each poster and when they arrived they used the same envelope thus over charging £6.00.
I had to send photos of the images and they immediately agreed there was an issue. There was no time to get reprints in time for the funeral but as we had already purchased frames I asked if the posters could be rectified.
Got a message from them to say that they were refunding me and would not send reprints.
No quality control from Funky Pigeon and a lack of empathy.”
“Have been using this card company for a good number of years and they are brilliant. Not only do they do cards but also gift vouchers, flowers and loads more. Have always used them and i will continue to use them.”
“Do not use funky pigeon.com for anything they used my bank details and took £15 out of my account, for some reward system that I’ve never signed up for.beware!”
“This morning I discovered funky pigeon rewards have taken £15 out of my account unauthorised. I did not knowingly sign up to any reward system and as far as I’m concerned this is fraudulent activity, and as such I have reported to my bank. I have emailed funky pigeon rewards.com I will let you know the outcome, hopefully they will respond tomorrow! Please do not buy any cards off of them and do not give them any of your bank details”
“Somehow I unwitting enrolled into a rewards scheme and as a result 15 quid a month comes out my bank!! Funky pigeon are of course denying any responsibility!! Shocking customer service when I called and spoke to three people. I'll stick to moonpig in future.”
“I purchased 2 personalised birthday cards for my wife from myself and my children. Not only did they not arrive and missed her birthday, but when I phoned a miserable person who wasn't even apologetic said they would give a refund, but got no confirmation of this and now having to chase. What a dreadful company with dreadful staff who are supposed to help celebrate events, not the opposite!”
“Don’t click the loyalty offer as it automatically enrols you to a £15 a month debit scheme that you can’t cancel within the 30 days as it doesn’t come out of your bank until after this which is how you know you have joined, phoned customer care number and am obviously not the first, total con will never use them again.”
“Ordered a card within the cut off time for delivery that day (a Friday) At time of sale I was told it would be sent that day and that 93% of customers would receive the card next day.
They took the money immediately but didn't send the card until the following week. (Not as stated in their policy or at time of sale)
Found this out when I got an automated despatch email the week after. By the time I received the card it was too late to get it to the recipient.
I complained and got no response from the so called customer service team.
They take your money and post when they want.
Avoid these bandits.”
