“Valentine flowers didn't arrive on time and unable to get a response from the email service. The call centre is closed to 'protect staff' Seems odd that they are unable to fulfill existing orders, unable to handle customer issues but still taking new orders and customers money?????”
“Completely disaster service.....no delivery on time....no response from customer care......sent two emails to customer service but looks like nobody cares....”
“Ordered a Valentines card for my partner from Funky Pigeon and was given a delivery date of 13th February at the time of placing my order. The card didn’t however arrive on the 13th of February as promised and by Valentines Day still no card, leaving me with nothing to give my other half on Valentines Day. Even by the 15th of February I still haven’t received said card. You would think if you were buying a Valentines card it would arrive by Valentines Day, especially if the delivery dare backed this up, but it seems Funky Pigeon are happy to take your money and sell you a Valentines card even if they can’t fulfil this order. I have contacted Funky Pigeon and enquired as to the whereabouts of said card but unsurprisingly I’ve had no response from them. Based on my experience I would suggest you avoid using Funky Pigeon, they will take your money gladly but there’s no guarantee you’l get your order when they say you will and then you’l get no response from them when you chase them up. I certainly won’t be using them again. Avoid.”
“Absolute joke of a company. Ordered for Valentine's day early (Delivery for 13th to be sure) they took my payment on the day of the order 11th with no confirmation email and I'm still waiting. They are refusing to accept responsibility so I'm taking it further.”
“Ordered a Valentine's Card on the 5 th February and my wife has still not received it I have sent an e mail to Funky Pigeon still waiting a reply I will never order from them again .”
“Ordered and paid for a valentine's day card on the 10th of February, was stated it would be with me by the 12th of February.
14th of February comes and goes, still no sign of it.
I message their so called support department, and get a message back 2 days later stating that my card has not only not been sent out, but they haven't even bothered to make the card yet!
Instead of being offered a full refund for their terrible service by way of apology for them not being able to run their business properly, I have been told I can wait even longer to get the valentine's card sent out and accept that it is literally going to be many days after valentine's day is over, or accept a refund and get no card whatsoever.
Funky Pigeon MUST have known that they would not be able to fulfil their valentine's day orders in time well before the 12th of February, since I have read reviews on.here.from.people.who ordered cards as early as the 5th of February and still haven't received their cards! Yet, they decided to mislead people and continue accepting orders with fake timelines for delivery, all in the name of greed.”
“Ordered Flowers for Valintines Day on the Friday delivered on Saturday.
Excellent service and the Roses were beautiful.
Will certainly be using again.”
“Ordered a valentines card on the 9 th of February still waiting for it and a response from customer service very bad customer service from this company will not be using again”
“Well u write out ur card then when u go to pay its says PAY VIA BANK APP. So i clicked that took me to pay i transferred ÂŁ7.19 for one card said be there by FEBRUARY 11th 3days before valentines day FUNNY THOU STILL WAITIN FOR THE CARD TO TURN UP so i chevked my order yesterday 13th feb says iv never had anyyhing orderd anything but yet i have the evidence that I ordered and paid IM NEVER USING FUNKY PIGEON BECAUSE THEY HAVE NO NUMBER TO CALL FOR HELP EMAILED THEM LOADS OF TIMES NO REPLYS ON ONE OF THERE BUSY TIMES OF YEAR NO HELP AT ALL JUST TAKE UR MONEY đź’°”
“I spend lots at funky Pigeon .... not anymore ...... Phoned a few minute after i received order email .....Which was wrong so i tried to phone no contact email only no phone contact at all ..... sent 5 contact messages ..... NO REPLY STILL ...... sent the cards out that are no use to anyone .. Where are the staff i would like to know”
“The card I ordered for my Granddaughter aged 5 arrived after her birthday. I complained to customer services, who were not in the slightest concerned & didn't even offer an apology. It is recorded that 15% of customers would recommend this site, therefore 85% would not, I am with the latter. Will never use again.”
“I ordered some flowers which were not cheep for my sister who is going through a bad time they arrived damaged e.g. no heads funky pigeon won't do anything without a picture and of course the first thing you do when your not well is to think oh need to take a picture after you have burst in to tears all I get is robots no humans to talk to even Hermes won't take responsibility although the flowers were thrown upside down on the front door will NOT be using these again no customer care in fact NO ONE CARES GRRRRRRRRRR”
“They signed me up for a membership which I was not aware of and it costs ÂŁ15 which I was not aware of as it did not state this anyway checked the t&cs not in there either I need a refund as I do not have much money and am self isolating due to Covid and they have not replied.”
“Dreadful service. Ordered a calendar and cards 10 days ago. Received the calendar over a week later yesterday. The cards have yet to turn up. No reply to my complaint. Very disappointed.”
“I received a birthday card from my daughter who is shielding. It was cheap and not worth worth the money she paid. I checked prices on your site. The card looked much better quality online.
I think you're taking advantage of the fact that most recipients won't tell the sender about your naff cards.”
“Birthday card arrived much too late and was therefore a waste of money. I didn’t know that the card would be posted from Guernsey! Have contact the company twice to discuss this, but they have not replied! I would not use this company again and I would not recommend them.”
