“This is not the first bad experience I’ve had with this company but I will only tell you my recent story from a couple of days ago. I picked a card to send to a friend of mine for the 18th of January I went in to set the date to be sent and I sent it for the 16th of January, I have done this before so I know how it works anyway after getting my confirmation I’d noticed the card was going to be sent straight away and again this has happened to me before, so I am how it works, so I am immediately sent funky pigeon an email to explain the problem and would they change the date to the 16th, so the following day at about 1930 in the evening I get an email from them saying they’re very sorry but it’s already been posted. I was fuming it just seems they just don’t read their emails or they just not set up to run the company properly, I sent a second email to explain my displeasure but they can’t even be bothered to answer that.”
“Don’t give this site your bank details. I once ordered a birthday card and just noticed that every month they take £15 from my account. I am livid...no idea where it goes or what it’s for. I am livid.”
“I sent a card to my daughter in America on the 10 th December to arrive on the 20th IT DIDNT ARRIVE how disappointing . Giving me a refund which I haven’t received yet and listening to the other reviews I will probably have to fight for that . Prepay I won’t be using them again and I paid by card so I don’t want prepay .... don’t use them you will be dissatisfied.”
“Ordered a birthday card for my little boy, I ordered it to be delivered a couple of days before his birthday going by past experiences with them...card didn't turn up at all!!! I'm now battling with them for a refund, customer service is dreadful. I will be contacting trading standards and will never use funky pigeon ever again!”
“This review refers specifically to the MyFunky Rewards (a third party company that takes your bank details from Funky Pigeon and then steals your money!)
Scenario: bought a gift from FP. All good. It then asked if I wanted a £6 cashback for my next purchase. Of course I do. No where did it ask for bank details NOR did it outline this cashback required a £15/month subscription.
Unaware, I continued life as normal. I've now found that I've been charge £15 a month for the last three months! Call FP, apparently this is nothing to do with them. Called the rewards company where they said I had given my bank details (erm, no I didnt!). The man on the phone finally confirmed that yes, FP give this company your card details. Yes, i should have read the small print (all 7 pages), but in good faith i assumed a good company would have a transparent website with this info. Thankfully called to cancel but it's a complete scam!!! No where on the website, nor my emails fees it *clearly* outline this is a rolling monthly debit.
I will never use Funky Pigeon as a result of this, harvesting of customer data to a third party company without asking for explicit confirmation is immoral.
Do not use either!!”
“i have the worst experience with them, they took my money and never delivered anything, so be careful and dont use them as your service, they are thieves.”
“Having ordered an olive tree for a gift with a personalised message - we visited him the next day and was shocked to see the very small size of plant (although wrapped beautifully)
We were very disappointed and embarrased.”
“Don't use this company you are without your knowledge when making a purchase signed up to funky reward then they will debit your account £15 without your permission”
“I ordered a calendar online and a key ring... the key ring was an extra on the order which I saw as I was checking out. They charged £2.99 for 1st class delivery of the calendar (no option for 2nd class, or cheaper) and then an EXTRA £1.99 for a key ring, which could be posted the same time as the calendar.
Seems very expensive considering most companies are now doing free delivery.”
“used Funky Pigeon to create 3 collage posters displaying images of my mum and family for use at her funeral.
The posters arrived and to our disappointment, they were all ruined and many of the images were so dark that you could not recognise facial features. This was despite all images being hand chosen for there brightness and suitability for print.
The other issue was that they charged me three times for postage and packaging of each poster and when they arrived they used the same envelope thus over charging £6.00.
I had to send photos of the images and they immediately agreed there was an issue. There was no time to get reprints in time for the funeral but as we had already purchased frames I asked if the posters could be rectified.
Got a message from them to say that they were refunding me and would not send reprints.
No quality control from Funky Pigeon and a lack of empathy.”
“Do not use funky pigeon.com for anything they used my bank details and took £15 out of my account, for some reward system that I’ve never signed up for.beware!”
“This morning I discovered funky pigeon rewards have taken £15 out of my account unauthorised. I did not knowingly sign up to any reward system and as far as I’m concerned this is fraudulent activity, and as such I have reported to my bank. I have emailed funky pigeon rewards.com I will let you know the outcome, hopefully they will respond tomorrow! Please do not buy any cards off of them and do not give them any of your bank details”
“Somehow I unwitting enrolled into a rewards scheme and as a result 15 quid a month comes out my bank!! Funky pigeon are of course denying any responsibility!! Shocking customer service when I called and spoke to three people. I'll stick to moonpig in future.”
“I purchased 2 personalised birthday cards for my wife from myself and my children. Not only did they not arrive and missed her birthday, but when I phoned a miserable person who wasn't even apologetic said they would give a refund, but got no confirmation of this and now having to chase. What a dreadful company with dreadful staff who are supposed to help celebrate events, not the opposite!”
