“Paid for Fast Track delivery. Royal Mail tracking useless. I was clearly led to believe the card would get there next day if I paid extra.
4 days including a Sunday later it arrived again Royal Mail tracking useless. Just needed them to tell me it wouldn’t get there rather than false expectation.
The customer happiness team and we care email address not quite hitting the spot with a very dismissive 1-3 working days whether you paid Fast Track or not.
Lesson learned as far as Funky Pigeon are concerned.”
“Ordered and paid for a ecard for my son. Which he never received. Logged into
account page on the site and no record of order on there. Emailed customer service no reply. I won't be using them again. Found a free site and ordered one on there which he received straight away. Also got notification email to say it had been sent. No what to do next time”
“I Recently ordered from Funky Pigeon and was highly impressed. I ordered from the newly incorporated Holographic 3D section. So much choice and the option to personalise a 3D card which with shop bought 3D cards you can't. The whole card inside and out can be personalised with photos and text. On a whole very pleased, exceptional service and prompt delivery.”
“We ordered four 21st birthday photo cards and were charged £13 for next day delivery. The cards did not arrive till the day after his birthday, and the royal mail tracking service is totally useless. I am fuming that this happened. And i will never use Funky Pigeon ever again.”
“This company needs to be dessolved as their service is utterly appauling. I ordered 2 leaving cards for senior Directors in my company on Friday 26th March, 2021, and was told delivery by 1st class royal mail should take 1-3 working days. 4 days later and cards haven't been received and I can't get hold of anyone on customer service to help me with finding out what's gone wrong. Both Directors were leaving the company on 31st March and none had received the cards with all messages from their team members and other senior colleagues. This is the worst and most embarrassing experience I have had to face organising any card for work colleagues. To add insult to injury I tried calling their customer complaints Helpline 0333 600 5100 and waited on the phone for an hour even though I was told my position in the queue was 'No. 1' extremely unprofessional and will never ever attempt to use their service ever again. I will also inform colleagues at my company not to use them or attempt to. Disgraceful. I will be taking my future business to their rival 'Moonpig' next time.”
“Ordered a cushion for my sons birthday said I should if received this two days later and guess what it’s two weeks later. I’ve sent emails to customer service as they are not taking phone calls and still no reply
Very disappointed and won’t be using again
Shocking as not even any postage trace”
“Ordered a card for my mum to be received mothers day. Arrived a day later.
Also was ordered 3days before. Was posted to my aunts in Manchester as mum was visiting family. Not only did she received on time but was home from family. So actually she never got to received at all.
DO NOT ORDER FROM THIS COMPANY”
“Ordered tulip assortment for mother’s day to be delivered on the 12th March.My mother lives 3 hours away and due to restrictions I haven’t seen her for over a year and was desparate for the flowers to be as I hoped. Not disappointed! They arrived on the day and time appointed, well packaged and absolutely beautiful and fresh, my mum was over the moon with them, well done! (unfortunately being 88 she doesn’t have phone that takes pictures)”
“The CEO of this company needs to sit up and take notice of all the recent complaints. Compared to other competitors, Funky Pigeons card/gift service has been abysmal of late, I know we are experiencing difficulties due to COVID, but their expected delivery dates, which they promise, are WAY off the Mark as I’ve discovered to my own cost on two occasions in the last few months. I am extremely disenchanted with this company, and will be taking my business elsewhere in future.”
“Terrible service. Ordered card with expected delivery date day before Mother’s Day. Didn’t turn up but wouldn’t refund-only credit a prepay account!
1st and last time will use. Moonpig are so much better”
“Ordered a Mother’s Day card on the 6th March - estimated delivery 9th . finally arrived on the 10th. Customer service won’t refund as the reckon it’s within their system delivery times. They even admitted there was a delay at their production facility and the “order was despatched on the 10th” contradicting their website which said it was sent on the 8th. Absolute shambles.”
“Ordered a Mother's Day card in plenty of time, was quoted delivery by Friday 12th, but Mother's day has now been and gone and no sign of the card. It's not rocket science, how can they fail at such a simple business? I wish I had read their reviews before ordering, I would not have used them. Will never use them again.”
“Ordered a gift paying £5 for delivery, been 5 days without any communication and order still showing as pending plus money taken from my account, cannot get hold of any humans to speak to! understand the problems we are all going through but customer communication is zero
Won’t be buying gifts again”
“Cards never showed up. I ordered in plenty of time for Mothering Sunday but apparently they struggle to put two cards in an envelope and post them on time. They did not respond to my email. Very very poor, WILL NOT be using this company again..much better options out there.”
“I complained via Trust Pilot as I only received one of the 3 cards I had ordered Katie from Customer Service Department e-mailed to say that my order had been dispatched , although I had not received it and gave me the option of a refund or replacement, I asked for a replacement and the cards eventually arrived. So I will be using Funky Pigeon again.”
“First time I've used this site and it will be the last, the card didnt arrive on the right day it was late, and costing over £7 you'd expect better than this. Not a patch on Moonpig which keeps you updated every step of the way from making it to posting it, also nicer cards & cheaper.”
