grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,564 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 15th April 2025

John

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t have words for how bad it is”

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Posted 3 months ago

“2 hour wait, canceled order for $10 credit, would not recommend”

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Posted 3 months ago

“On the app our order kept being delayed. We ordered at 5pm, and the estimated delivery time changed all the way to 7:12pm. We never received a reason for the delay nor were we notified the issue was they didn’t have a driver to deliver. We waited patiently until 6:33 to only get a message saying our order was cancelled due to a delivery issue. We would have gone to pick it up ourselves if we had known! We called the restaurant to see if we could pick up the order and pay for it there since we got a refund. But they said they couldn’t do that. So we made another order, had to wait another 40min just to pick it up! Very frustrating! The grub hub system is ridiculous. You can’t get proper support on the app, and see specific details on your order, can’t leave a review.”

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Posted 3 months ago

“My order was 2 hours late. I wanted it to be canceled as my hot food was sitting and cold for 2 hours. They said "rest assured our drivers carry hot bags to keep your food hot". I asked if they also carried microwaves to reheat my food up so that their hot bags would keep my food hot.”

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Posted 3 months ago

“GrubHub is like ca gov and our senator 100% corrupted when a company is sued 4 times or more that should be enough red flags. The pay is getting as low as $3 to $10 like postmates was when it first started 2024 of December I google searched and AI searched GrubHub pay it actually stated $5.18 an hour”

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Posted 3 months ago

“This company should not be supported. They refuse to give a refund even if they see the error instead they offer credit which means you have to purchase something else from them. The staff is not trained properly and you the customer is forced to deal with the consequences. They should be ashamed of themselves.”

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Posted 3 months ago

“This company should go out of business. We ordered food and it never came. After 2.5 hours the driver was in a location that was an hour away from us? We have tried to get our money back because our order never arrived. They make it impossible to get your money back. 😢 This company should close for good. They run an awful business. We will NEVER order from than again.”

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Posted 3 months ago

“I rarely order from Grubhub or other sites anymore mostly based on cost. I get there is a business to run, but the add-on fees are as ridiculous to customers as they are to the restaurants. Anyway, I opted for delivery today, McDonald's (something I also rarely do) and 1) the food arrived ice cold, and 2) regardless of the instructions 'Ring doorbell, please' in all caps on my account the driver - yet again - opted not to ring my doorbell so I was only alerted to my meal after I received a text. Not the first time this has happened, hence my irritation. Apparently, the drivers either deliberately opt to ignore instructions or they just don't care. Either way, this reinforces my decision not to order from delivery services like this anymore.”

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Posted 3 months ago

“I don’t know about the ordering system, but if you were going to drive for them, it is probably the worst decision you’ll ever make. They took advantage of drivers and they penalize you for not taking their orders and it’s very bad for your mental health. Avoid this.”

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Posted 3 months ago

“I have never received my food. 2 times the same order, never received. They sent me the picture of not my place without packaging of food on it. Ridiculous”

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Posted 3 months ago

“TERRIBLE CUSTOMER SERVICE. The actual deliveries are usually good ...BUT I had placed an order, got it, was correct, and then I checked my banking and found out they charged me 3 times!!! For one order! Because the order was correct I had no reason to reach out. Checking my banking days later I discovered I was overcharged $236.32! The response was since I did not contact within 48 hours they gave me a $7 credit. OR YOU KIDDING ME?”

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Posted 3 months ago

“I would give no stars if possible. So tired of receiving cold food because the driver had to make two or more deliveries from other restaurants prior to delivering my first picked up food. They have now increased the window on a late order so not even a credit for a cold order that took over an hour to receive. Worst customer service out there!”

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Posted 3 months ago

“Orders are consistently incorrect, food consistently arrives late and cold, and customer service is not the least bit helpful. Go to Doordash instead GrubHub is absolutely horrible!”

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Posted 3 months ago

“This is the 2nd or 3rd time that GrubHub has taken items off my list without knowledge. I clicked on a sandwich on the site and added a soda. And when I proceeded to checkout I didn't notice that the took the sandwich off and was charging me $12 for a coke to be delivered. Why would I only want a Coke? Also why is your site deleting items off my ordered. I'm highly upset and instead of them making it right they took my money and did nothing to help. I'm done with GrubHub. Poor third party delivery service.”

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Posted 3 months ago

“When the driver picks up my food and doesn’t deliver my food till 45 minutes later, ice cold. Park a block away where it was picked up. What was the driver waiting for? There is no way to rate drivers and that is one thing you should have like DoorDash. I would give it ZERO stars if it was available.”

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Posted 3 months ago

“OMG, I used DOORDASH for a year, little issues, I just paid for a year to GRUBHUB, what a disaster ! 50 percent of my orders with either delivery issues or customers service being bad …”

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Posted 3 months ago

“Worst support team in Grubhub and when we are facing issues they are not giving proper solution, only answer they said system automatic .”

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Posted 3 months ago

“Insane fees that don’t even go to the driver just fees that go to the company for existing. Crooks”

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Posted 3 months ago

“Absolutely atrocious. Ordered from Denny's through GrubHub. When I arrived to pick up I was told they didn't have my order and I would be refunded. After 2 days a GrubHub charge appeared on my CC. When I called them they told me I couldn't be refunded after 48 hrs. I guess that's why they waited 2 days to actually charge me. Awful company. Awful service.”

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Posted 3 months ago

“Delivery person left my food outside of the apartment building and sent me a picture of it outside in the freezing cold and snow. Did a chat for a complaint and they told me they will note this, but we can’t do anything about it because you have an unusually high amount of returns or something Which is completely ridiculous because I haven’t used the service but maybe once this past year and only had an issue one other time when the delivery person gave my food to somebody else, and I had to get a refund for the order”

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Posted 3 months ago

grubHub is rated 1.1 based on 1,564 reviews