grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have cancelled multiple orders over the past three weeks due to the fact they hire incompetent drivers that don’t have dependable transportation. Recently the driver said that Grubhub is unorganized and pull orders off them but can’t locate a new driver so they start cancelling orders. It took 2 1/2 hours to get my food and they wanted me to take the food that the restaurant said had been sitting there all that time. This time driver got a flat tire asked if I could come meet her then wouldn’t answer text received call from driver support saying they cancelled it. I asked her to call the driver and see where she was because I had agreed to meet her but then she wouldn’t tell me where she was. The driver support rep said she couldn’t call the driver. I asked for a manger she said she couldn’t give me a manager. I asked her what does she do? She said she calls to cancel-that was literally all she could do. The most unorganized and pathetic company I’ve dealt with. I don’t normally leave reviews but this is just over and over poor service.”

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Posted 2 months ago

“NEVER AGAIN. PLACED ORDER ON 10/17/24, APP SHOWED DELIVERY WITH ALL INFO. RESTAURANT NEVER RECEIVED ORDER. WON'T REFUND MY $55.00 TO MY CC. ISSUED A PROMO $10.00 CREDIT FOR MY INCONVENIENCE. PLACED ANOTHER ORDER ON 11/13/24 IN AN EFFORT TO USE MY $65.00 CREDIT ONLY TO TOLD I CAN'T USE 2 CREDITS AT SAME TIME. WORST DELIVERY SERVICE IN THE USA. THEY SHOULD SHUT DOWN. ANYONE THAT USES THEM IS ONLY LOOKING FOR A HEADACHE. I HAVEN'T GOT TO THE FOOD SERVICE REVIEW YET. I DON'T BLAME THE RESTAURANT AS I HAVE ORDERED FROM THEM BEFORE.”

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Posted 2 months ago

“The order arrived after 1 1/2 hr and derailed my plans for the evening. The customer rep gave me all the wrong answers to my questions until finally admitting that they need to send a driver to pick up my order.”

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Posted 2 months ago

“This is so convenient”

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Posted 2 months ago

“Complete trash. Only delivered 1 out if 4 of our items during a very difficult time when picking up food was challenging due to personal matters. So our “refund” ended up costing 23$ fur 6 bagels because they wouldn’t readjust the fees or tip I added for what was suppose to be a 50$ meal.”

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Posted 2 months ago

“Hire drivers that speak English!! This is America, where business is conducted in English. If a driver can’t follow specific directions because he/she doesn’t understand the language, they shouldn’t be making deliveries!! I can’t tell you how many times a driver has rang the doorbell and/or knocked…even though I request contact-free delivery and for them to not knock on the door. It shouldn’t be in two languages but it is - and they still ignore it. This is beyond frustrating! This is a service I pay for, and I always tip 20%, however I shouldn’t have to chase the driver or meet them outside. Also, sometimes it says a woman is delivering my food but a man shows up. So obviously the drivers share accounts which has to be illegal. When you complain, you get another person outside of the country who also barely speaks English. Give these jobs to Americans!!!!!”

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Posted 2 months ago

“Extremely unprofessional and won’t order from them anytime soon my fold was never delivered and the customer service rep refused to help me”

grubHub 1 star review on 11th November 2024

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Posted 2 months ago

“I usually use GrubHub since my college gives me a free membership with them, but I recently had an order that was delivered to another building two blocks away and (obviously) issued a complaint. I was glad to have found my lost breakfast on my way to class, and I know campus addresses can be confusing for people sometimes, even if it’s just a regular street address close to the restaurant I ordered from. What bothered me, however, was when I went to reorder my meal because I still did not feel like walking thirty minutes for breakfast, the prices on my Grubhub had increased. Same restaurant, same menu, except everything was at least .50 more expensive than it was when I ordered an hour before. I don’t want to say I was penalized for politely complaining, but I honestly think I was. Complaining more won’t really do anything, but it does make me feel better, so here I am.”

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Posted 2 months ago

“I have an issue every single time I order thru grubhub. it's beyond frustrating. do you, or are you capable of decent service ever? or should I just expect to not receive items and have to complain every time?”

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Posted 2 months ago

“Even though grubhub has made many deliveries in the past few years, today they used an address I haven't had for 8 years and decided to place my order at a Burger Habit based on that - 8+ miles away instead of the location less than 1 mile from my house. I updated my info then went to the live chat who asked what my current address and phone number was-I told her and she said that was the address they have. Well yeah cuz I just changed it otherwise why would they have chosen a restaurant location so far away? She said that location was the one available to take the order. Really???? You have to lie about that? What if the available restaurant was in Colorado??? I hate liars and that's just one more reason I can't stand grubhub-as if I didn't have enough reasons already! Needless to say the burger was cold and tasted like ****.”

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Posted 2 months ago

“Having a free year of GRUBHUB doesn't make up for the incompetency of how that business is run. The 'GUARANTEE' is a total joke. Do they really think $5 off your next order makes up for your order being an hour and a half late? Besides 95% of the time the credit ISN'T applied to your next order, although it magically disappeares.”

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Posted 2 months ago

“After an hour and 10 minutes, and 2 assigned drivers, they never made it. The owner of the restaurant got into his car and delivered it himself. Of course, at that point, it was cold. I have never had an issue with DoorDash. Absolute garbage.”

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Posted 2 months ago

“Grubhub stole my money and never gave me my food”

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Posted 2 months ago

“If I could give no stars I would. Ordered food the woman never dropped it off at my hotel in Vegas and get this they would not give me my money back! Gave me a discount on my next 3 orders! Then found out I was being charged $10.65 amount for 3 months. Called them they said no refund and I could not cancel my acct! Realized it was that bs amazon prime free promo. I lost over $30 but learned a valuable lesson. F@*k Grubhub !”

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Posted 2 months ago

“Grubhub experience was horrible, the food was left outside and the driver was very rude. I will never use Grubhub again.”

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Posted 2 months ago

“I accidentally ordered a chicken gyro (meant to order red meat version) but had indicated in the instructions that I have a chicken allergy. The deli sent the chicken meal. Fortunately I noticed and didn’t eat it. GrubHub customer service refused to refund because the order “was correct.” They said that if a restaurant ignores allergies noted in the instructions, the order is still correct. There is no other way to indicate allergies. If the chicken hadn’t been obvious, the consequences could have been serious. It also made me wonder if noting things in instructions like - use light mayo, no onions, etc, - can always be ignored and the order would still be correct?!?!”

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Posted 2 months ago

“Nov 5th about 10:40 pm , I had a very rude driver named Kenneth. Left me a very rude text, and called my phone rude. I have never had such bad customer service. He should take a class in customer service.”

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Posted 2 months ago

“Grub Hub stinks. I got flat ripped off. Do Not use Grub Hub an Do not use Grub Hub through Amazon Prime. I made an order for two Cheese Steak subs and an order of fires. What I got was a cold order of fries for $21.00! Grub Hub support is worthless as is Amazon Prime support for their Grug Hub rip off!”

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Posted 2 months ago

“I ordered food Grubhub my food was over an hour late and cold. After complaining I received a credit. Tonight I ordered some wings, again it was an hour late and the fries was cold. Contacted the driver and he text me that the restaurant did not have the order ready and that he waisted 15 and he was only getting paid 7 dollars for the order. Last draw and I will be using Uber Eats going forward,”

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Posted 2 months ago

“Driver left the food outside, I asked to be text when getting close so I can open the door. I use a walker and I almost fell. The food was cold and NO straw & NO ketchup which I requested.”

grubHub 1 star review on 3rd November 2024

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Posted 2 months ago

grubHub is rated 1.1 based on 1,314 reviews