grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,342 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

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“Food was delivered to wrong place and was cold been over the refund time and yet have to wait longer never using this again”

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Posted 2 years ago

“Nothing ever arrives on time. After oaying a delivery charge, service charge AND a tip, good business would be delivering in a timely manner.”

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Posted 2 years ago

“It is the restaurant typically when their is an issue but today, it 100% was the driver Chelsea in Ohio who stole my entire order, marking delivered as she sat a block away from my house. You’re trifling road side garbage. Do better grub hub. Making money is important but you’ll soon see how fast you decline if you hire any trash that applies.”

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Posted 2 years ago

“Literally everytime I order: the order is wrong, a missing item, it's cold, they can't find a driver, it's late. Never again. Do not use”

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Posted 2 years ago

“I would say eight other 10 times I’ve ordered from them have been delivered to the wrong address. And I’ve always asked for a refund. The same thing happened to me today and they said I requested too many refunds and then wouldn’t give me a refund. So I pay for something I never received. There are pathetic company please please do not order from them”

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Posted 2 years ago

“This app always cancels my orders.. always way too late to make other meal plans.. I now hate with every fiber of my being, this business. I hope they go bankrupt”

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Posted 2 years ago

“We will never use Grubhub again. Enough said!”

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Posted 2 years ago

“horrible service. I scheduled a delivery then it was delayed. I then received a call that they would have to cancel my order because the driver's card was declined at the restaurant. I paid for the order, however the card being used by the driver didn't work so I had to get a refund. They didn't offer to get another driver or offer any other accommodations. First time using and will NEVER try again!”

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Posted 2 years ago

“I never used grub hub before first timer It seemed promising driver called said was leaving the place I said ok meet you outside let's just say I got an refund first called driver no answer. Got an text a aying food still on way I'm still waiting so basically I'm under believe that driver left food someone took off with it site said delivered or it never was delivered or possibly still on way again remind you I'm still waiting and seen uber eats delivered an order Save your self the headache DO NOT ORDER FROM GRUB HUB BAD BAD BAD FIRST IMPRESSIONS”

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Posted 2 years ago

“Never showed up. Cancelled order. Will never use Grubhub again.”

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Posted 2 years ago

“So bad actually 1 hr late consistently, and terrible customer service. Don’t do it”

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Posted 2 years ago

“Worse service EVER. Next time they send someone smart enough to look at the numbers on a home before they just drop it off anywhere. Or maybe he just got hungry and kept it for himself because none of the neighbors who I have known for the past 3-4 years seem to know what I’m talking about when I went looking.”

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Posted 2 years ago

“Information stolen lost 100 dollars in orders in other states Grubhub could care less”

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Posted 2 years ago

“If I could give zero stars, I would. I placed an order for a gift to a family member. Received a weird text from the driver and then they left. No further information or how to resolve the issue. I finally asked what happened and the driver said to call GrubHub. I was told the restaurant just never received my order. They don’t care. First and last time I’ll ever use them.”

Helpful Report

Posted 2 years ago

“I placed an order the day before I needed the food. Day of i recieved a text that the order would be about 30 minutes late. And then I received a call that the order was cancelled due to the restaurant. This was for a work functioni, and this is the 2nd time that Grub Hub has done this to me. I placed the same order with Uber Eats and it was delivered 20 minutes later.”

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Posted 2 years ago

“Worst ever!”

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Posted 2 years ago

“Always late, food always wrong and refunds are BS.”

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Posted 2 years ago

“They claim to have delivered and no product Further investigation showed that the driver was 4 doors away and did not call the cell provided order ended up cancelled Tracking on second attempt said order was 5 minutes away before it was suddenly cancelled with no explanation and no way to contact driver”

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Posted 2 years ago

“Very rude delivery drivers were sitting in the restaurant as we sat down complaining. Loudly.. they could be heard throughout the entire restaurant. I assure you I will never use GrubHub services in this area if that is how their staff Acts this was also on Valentine's night”

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Posted 2 years ago

“The delivery times will say 25 minutes but once you order, you will ALWAYS get a “delayed” message and your order will take 1-2 hours. Yes 1-2 hours. Terrible!”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,342 reviews