grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad company. Everyone is a supervisor but no one can help you to answer simple questions about your account.. they may as well be a meta service. Ill never get grubhub again”

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Posted 2 weeks ago

“Had two missing items, customer service refused to reimburse me or allow me to reorder, and stated that I’d already had too many refunds in the past which is BS because I hardly ever use my account.”

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Posted 2 weeks ago

“Most rude customer service. I complained that I ordered the vegetarian option and the lady flatly said we cannot issue a refund. She was extremely rude. There was hair in my food. Gave standard responses and I was treated like a common criminal. Horrid EXPERIENCE”

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Posted 2 weeks ago

“DO NOT ORDER RAISING CANES THREW GRUBHUB IN TUCSON TWO HOUR WAIT TIMES IS EXCESSIVE WHEN U ORDER IT SAYS ONLY 30-45 min then u dont get ur refund for days bad customer service chat agents drivers stealing food”

grubHub 1 star review on 6th January 2025

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Posted 2 weeks ago

“Worst nightmare never use it for anything they do not care about the customer once they get your money good luck with getting your order in the time they promise. Customer service doesn't care either”

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Posted 2 weeks ago

“My order never arrived … no refund and no costumer service where to complain …. Horrible service, horrible experience.”

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Posted 2 weeks ago

“GrubHub is deceptive and changes your order to another store, in a different state when you place the order. We have a grieving family after my father in law died and ordered food. They will do nothing to assist in making it right.”

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Posted 2 weeks ago

“I recently used Grubhub to order a pizza for a friend in Oxford, MS while I was in Colorado. The experience was extremely disappointing. Despite paying nearly $30, my friend never received the pizza, even though the delivery status online said it was delivered. To make matters worse, the driver failed to notify my friend as promised. It’s likely the driver delivered it to the wrong house. I reached out to Grubhub customer service, but speaking with the supervisor was unhelpful. Instead of resolving the issue, I felt brushed aside. Frustrated, I requested the deletion of my Grubhub account and credit card information. This was my final order with Grubhub. They can keep the $30, but they’ve lost a customer. I wouldn’t recommend Grubhub to anyone based on this experience.”

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Posted 2 weeks ago

“I will never used their services again. I received someone else order and sent a email to their cooperate office because i want getting anywhere with the local office. I sent pictures of food and receipt to show this was a horrible mistake. They refused to send me a refund. They robbing their customers.”

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Posted 2 weeks ago

“I have ordered 4 times from grub hub and all 4 times something was wrong with my order. Thinking it was a a fluke I ordered and unfortunately my last order which was just the other day the driver left my food outside my apartment building on the ground. I have a picture to prove it. Not to mention I had a 15.00 credit and they took it away from me.I will not ever order them again.”

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Posted 2 weeks ago

“1⭐ is TOO MUCH!!! Grubhub is THE WORSE DELIVERY I HAVE EVER EXPERIENCED!!! I had not 1, not 2, but *3* food order deliveries NOT fulfilled by Grubhub!! DO NOT WASTE YOUR TIME USING THIS DELIVERY SERVICE!!!”

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Posted 2 weeks ago

“I'm so disappointed in this place I open up a new account because I live out in the rural area and I don't have a car and I take care of it 75 year old woman and I thought and I would order through them for some food because we didn't have a ride had all set up and it kept saying that my card was wrong and it wasn't wrong. I checked it in every church and I checked it and they were having $0 hold on my account so obviously my card was right. So no food for us.”

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Posted 2 weeks ago

“Driver was over an hour late dropping off my food. Food was cold. Please dont waste anytime and stick to Uber Eats or doordash”

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Posted 2 weeks ago

“Part of our order wasn’t delivered. We reported it through the app immediately . When I checked my credit card several days later, it was not refunded. I spent a fruitless 30 minutes on a chat, customer service and finally a supervisor all of whom apologized but refused to give me the refund. This was the second rip off experience with Grub Hub, never again.”

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Posted 2 weeks ago

“My order was made for delivery to a friend in Oxford, MS (I ordered from Colorado). I received the delivery notice email, but my friend in Oxford, MS said she never got the pizza. I called Grubhub to report the incident, but the supervisor couldn't help with my issue. The total charge was almost $30. I went ahead and request that my personal information including my credit card data to be deleted.”

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Posted 2 weeks ago

“This is the biggest joke of a delivery service out there.”

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Posted 2 weeks ago

“They charged me for an order that I never received and after that they told me that they’re gonna return the money to my bank account but they never did!”

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Posted 2 weeks ago

“I order Whataburger through their website and unfortunately for me they use Grubhub. Their driver picked up the order at 11:47am and began driving in opposite direction of my house it took her an hour to get my food to me when my house is 10 minutes away from restaurant. My food burgers were cold and my milkshake where melted. My delivery time was supposed to be 11:53 to 12:03. Was delivered at 12:41pm”

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Posted 2 weeks ago

“Excessive screen time can limit crucial face-to-face interactions, which are essential for developing grubHub CUSTOMER SERVICE +1 8O5 41O 56OO grubHub PHONE NUMBER +1 8O5 41O 56OO grubHub 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 grubHub 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 social skills, empathy, and emotional intelligence. Reduced real-world social engagement can lead to difficulties in understanding social cues and building healthy relationships, especially for younger children.”

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Posted 2 weeks ago

“Dont waste your time!!! Easier and less expensive to go pick it up...”

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Posted 2 weeks ago

grubHub is rated 1.1 based on 1,314 reviews