grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,396 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 16th February 2025

Sandra Nolff

grubHub 1 star review on 14th February 2025

Chud

grubHub 2 star review on 24th January 2025

Carol

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two days in row I’ve had missing items. Yesterday was missing $4 salsa and I played it off. Tonight was a jug of tea.”

Helpful Report

Posted 2 weeks ago

“Our food was delivered but not to us. The driver texted me asking the code, I thought he was outside. The instructions were i would meet him in the hotel lobby. He doesnt even know where he delivered it. I cannot get a refund because he got the code. I will never use Grubhub again. They do not stand by their guarantee.”

Helpful Report

Posted 2 weeks ago

“I paid over 20$ is other fees just to get my order wrong. Having a family party and they are missing items. A refund was given but not without another other fee. This is not right”

Helpful Report

Posted 2 weeks ago

“My order was left at the wrong street outside.”

Helpful Report

Posted 2 weeks ago

“We waited for over an hour…. After 45 minutes we were told our order would take a little bit longer, after we had waited past the hour mark we were told “sorry! Your order has been cancelled” I deleted the app immediately and ordered from somewhere else… that is a crazy business practice to me, they didn’t even tell me why they couldn’t fulfill my order.”

Helpful Report

Posted 3 weeks ago

“I put in my order and went to go pickup and the restaurant said we don’t have an order. It’s raining outside went next store to the restaurant and they said to go to the other spot they should have received it and once again they said no. Showed them receipt and still nothing. So I contact Grubhub and they say sorry for the inconvenience we will cancel this mind you this is all happening for about an hour in the pouring rain. I tell them this is crazy and he says I will give you a 7$ gift certificate for your troubles. Really 7$???? I’m so unhappy with Grubhub it’s constant issues with them. Why did the restaurant not receive my order? It makes no sense. I will be deleting Grubhub and no longer deal with them.”

Helpful Report

Posted 3 weeks ago

“Grubhub does not work. I waited over an hour for food and then they didn't deliver. CJ says contract GrubHub is not fillable. Basically "too bad, too sad'. Horrible”

Helpful Report

Posted 3 weeks ago

“Worst driver ever! This guy supposedly dropped off my food BY A STOP SIGN on a street across from the delivery location. When I went to said stop sign...food wasn't there.”

Helpful Report

Posted 3 weeks ago

“Ordered at 11:35. Delivery was supposed to be between 11:55 and 12:10. I finally canceled after the 4th delay turned into 5th while chatting with support. The McDonald's is 2 miles from here!”

Helpful Report

Posted 3 weeks ago

“Worst service I’ve ever received from a company, on a CONSISTENT basis… HORRIBLE… incredibly often, like today for instance… they forgot literally over HALF of our order… and when they’re not doing that, they spend much of the time delivering it to the wrong house.”

Helpful Report

Posted 3 weeks ago

“inability and Climate Action, grubHub a𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢t the University of Birmingham in the U.K. In her lab, she is testing her decades-old hypothesis, trying to identify microorganisms that could one day serve as an alternative protein source while using a fraction of the land, water, and industrial fertilizer needed to support traditional crops and livestock. I took them back with out a problem because JCpen”

Helpful Report

Posted 3 weeks ago

“Worst app ordering experience and even worse follow/on customer service (literally provided ZERO help and only compounded frustration). I have a $50 gift card with Grubhub and won’t even bother trying to use it again. Btw, the name is terrible too. DoorDash or UberEats ONLY for me go forward.”

Helpful Report

Posted 3 weeks ago

“Multiple SC judgments have held grubhub 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 grubhub 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 that contractual appointments to permanent posts disregard the constitutional scheme of permanent civil services, argued the applicant. he Constitution says that recruitment to Central government jobs can only be through an Act of Parliament or a statutory Rule framed under the authority of the President. None of these, the applicant submitted, was done for the “Lateral Entry” scheme.”

Helpful Report

Posted 3 weeks ago

“Food arrived late and cold. It was left outside our gate and no door bell for was rung. Never again going with door dash”

Helpful Report

Posted 3 weeks ago

“The driver delivered it to the wrong address and GrubHub refuse to give me a refund they told me to go get it myself. Shame on them making an elderly disabled senior walking the snow just to get her package.”

Helpful Report

Posted 3 weeks ago

“So many failed deliveries. And any credits for food do not include the delivery fee or tip. So they double ding you to get the food you are missing or wrong, by charging the fees and tip again.”

Helpful Report

Posted 3 weeks ago

“Grub Hub's refund policy is UNACCEPTABLE. The driver did his/her job fine; no complaining about that. The Restaurant did not include my entire order; I contacted them to see if they will send the missing food; they can't. Spoke to the Manager and was told it was their fault and I should get a refund from Grub Hub. Calle Grub Hub Customer Service and explained the problem. On a $57 dinner order ALL that GH would refund--no...CREDIT me is $7!!!!!!!!!! They receive the full amount from the restaurant for my incomplete order and cannot refund me the restaurant charge. I will not be using Grub Hub in the future AND I WILL be letting friends/family about this experience. I am actually offended. By the way, the GH rep. was very nice...but the refund/credit policy SUCKS.”

Helpful Report

Posted 3 weeks ago

“Bad for restaurants, bad for customers, bad for drivers.”

Helpful Report

Posted 3 weeks ago

“An hour late and they said I gave them the wrong address. Back to door dash, only tried this because of Amazon prime membership. Never again!”

Helpful Report

Posted 3 weeks ago

“We ordered food tonight to celebrate my husband’s birthday. We didn’t want to go out because we are in the middle of home renovations. My husband was so excited for the food after a long day. Well, surprise!! Surprise!!!! We got someone else’s order. Nothing in the order is what we would have liked. We could not get any response when we called the driver back. She sent us directly to voice mail. DO NOT USE GRUBHUB!!!!!!!!!!!”

Helpful Report

Posted 3 weeks ago

grubHub is rated 1.1 based on 1,396 reviews