grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,315 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders are consistently an hour or more later than promised time. I have never had an order delivered on time. If drivers are not available do not promise delivery in certain time frames. A $5 credit is not acceptable for cold food delivered an hour late.”

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Posted 4 months ago

“THE ABSOLUTE WORSE COMPANY. I ordered few times from them and they steal your food and never deliver it . They are known for stealing . Then they offer you a credit and don’t want to issue a refund. In order to get a refund you have to file a dispute. It’s the only way. NEVER USING THIS COMPANY AGAIN”

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Posted 4 months ago

“Place order for delivery but mistaking set for pick up instead. Called right away and was told to call merchant. Merchant said they cannot cancel but to call back to grubhub. Called Grubhub again she said merchant won’t cancel. Why tip 20% if they won’t even deliver. Will not use Grubhub again”

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Posted 4 months ago

“I ordered food never arrived and they did not refund. Driver didn’t pick up my phone bad service. Don’t ever order on Grubhub”

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Posted 4 months ago

“I have Grubhub+ Membership (FREE) through Amazon Prime. I have had a number of orders not delivered, cancelled or extremely late. I am done. I deleted the app and will no longer use them. Period. End of story.”

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Posted 4 months ago

“Grubhub sucks. Do not use it! My orders have been cancelled twice on two separate occasions. The first one was shown as dropped off at the neighbor's house, wasn't even there at all. The second time my food kept getting delayed and the driver was hanging around anywhere but the store. Two hours of waiting while being hungry and nothing. Both were cancelled. Will not be using Grubhub again. Do better.”

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Posted 4 months ago

“What a great offer I thought from Lyft... Grubhub discounts included. SO WRONG. Vacationing in Hawaii, and ordered dessert for my daughter after a long day out. Another wrong move. What was to be 20 minutes, turned into 1.5 hours. Driver did come in without signaling she had arrived. Took picture of dessert, looked around, and then took the dessert with her. Minutes later sending me text that she had delivered it. Customer service is not a thing for Grubhub. Needless to say, this shady driver will continue to do this to others to come, as they could care less when reported. And to see my 1 star matches all others reviews, seals the deal.”

grubHub 1 star review on 30th August 2024

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Posted 4 months ago

“Ordered a pizza , the app said running behind , called grub hub they said it was delivered went outside found it laying in my yard grub hub said to bad no refund”

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Posted 4 months ago

“The delivery was extremely disappointing. The delivery person left my food outside on the side of the building in the rain. It is a business, with a receptionist. An animal could have drug my bag of food away. This is why I do not tip at checkout. I tip when my food is delivered to me! It was the most horrible feeling in the world to get my food off the ground.”

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Posted 4 months ago

“You guys suck! I give specific instructions on the delivery address and you still can’t get it correct you IDIOTS! Done with you 🖕🏻”

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Posted 4 months ago

“Absolutely horrible company. Ordered food ONE TIME at a ballgame, and despite repeatedly refusing their membership, they put through a charge on my credit card and now say they can't reverse it because I'm not in their system. Disputing through the bank and closing the credit card account entirely to stop them from continuing to fraudulently charge me for a service I never signed up and can get from Amazon Prime free of charge anyway. DON'T FALL FOR THEIR 'ONE TIME' OFFER UNLESS YOU WANT TO SPEND A LOT OF TIME TRYING TO REVERSE THEIR BOGUS MEMBERSHIP FEES! What a scam.”

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Posted 4 months ago

“Ordered and waited 2 hours. Then they canceled the order. Unreliable. If they don’t have delivery service then don’t accept the order to begin with.”

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Posted 4 months ago

“I loved grub hub until they refused to refund me. They sent my order 30 mins away from my home while the same store was 10 minutes away. Then they said here is 5$ off next order. So I'm out 15$ and an hr for nothing. I had to call back twice to get them to do something. They said because food was already made, no refund. How is ot.mu fault tou send the order to another store 30.mins away. Mind you I've always ordered from the store 10 mi s from my house. But they send it 30 mins away buy somehow make it my fault. I ordered from another store again not far from home. The guy dropped off my food at the wrong house. I told him several times. Texts and calls. Never picked up. Jumped through hoops just to get money back. They never send you back your money. Only credit for next order. Deleted my grub hub app after.”

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Posted 4 months ago

“NEVER AGAIN - I ordered from PEI WEI for firecracker shrimp and Egg Rolls - they charged me $22.58, I waited 45 mins, and got 2 cold egg rolls. Order number: #68372723-0617939. Most expensive egg rolls in my life. NEVER AGAIN. Leaving to get some BBQ now. SAD”

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Posted 4 months ago

“Absolutely disgusting. I requested for a refund due to wrong selection between delivery and pickup, but they made up an excuse saying too many users and refunds from your old account were requested so they won’t give it, which is a really disgusting excuse considering I have never used this website before. They also wouldn’t just which the pick up to delivery saying they couldn’t do that, so why do they say they can on their websites? Absolutely disgusted and horrible customer service.”

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Posted 4 months ago

“Been using Grubhub occasionally for the past 5+ years. Been happy customer until my last 2 orders. The one before driver excepted it, and I saw her drive on the other side of town and go home, she canceled pick up. Another driver excepted the order only he was 40 minutes out from picking it up. I attempted to cancel the order with no luck at all from GrubHub. Got in the car, drove down and picked up my own order. GH Wouldn’t refund their fee for delivery. Last night ordered from the same burger joint. 45 minutes later, no one still had accepted the delivery. Tried to cancel the order, but because the restaurant excepted it, it was to late to cancel. At that time, someone excepted the delivery and it was here 10 minutes later. Kudos to the driver, however the company he works for leaves a lot to be desired! Ended up eating cold food. Online chat with GH and only got a $5 credit. Ask for more and they end the conversation, SMH. Guess I’m moving to Uber eats”

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Posted 4 months ago

“I placed an order today from our neighborhood McDonalds to be delivered. The order sat in the resturant for over an hour and was delivered cold because at least 4 different drivers accepted the delivery request and then cancelled after they were on the way to pick the orrder up. The order inclluded a 27% tip so it was not me being cheap and not making the delivery worthwhile. This is not the first time I have placed orders with Grubhub and had the drivers skip out on me after accepting the order for delivery. It is however the last time as I have cancelled my account with Grubhub.”

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Posted 4 months ago

“Canceling service disappointed”

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Posted 4 months ago

“I don’t know if this happens anywhere else but Grubhub drivers in my area always deliver to the wrong address, I had to switch to DoorDash, never had that issue with them.”

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Posted 4 months ago

“We never got our food, truly terrible service”

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Posted 4 months ago

grubHub is rated 1.1 based on 1,315 reviews