grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“o chose a restaurant with 0 delivery fee. when i got the receipt they charged me 4.99. when i sent them a message this was the response”

grubHub 1 star review on 20th December 2024

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Posted 1 month ago

“I ordered delivery through Grubhub, I received two pieces of bread instead of the pitts burger sandwich I ordered from primanti bros in Oakland, Pittsburgh, Pa. The bag was delivered opened and I should not have accepted it, but thinking it was ok. See photo. The wings were good. Is this a Grubhub issue or primanti bros problem??”

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Posted 1 month ago

“So I ordered food. I waited an hour. They told me it was delivered but it wasn't least not to my house. So I called them on the phone They told me they could go get it and pick it up and bring it back to me. I told them I don't want it. It's 20° out. And I already waited an hour . Just refund my money after arguing with the foreign person for 20 more minutes. Finally they tell me they'll refund my money. It can take 24 hours to 10 days. Great! What's that do for me to eating today? Oh I'm sorry for the inconvenience but we'll give you a $15 credit towards your next order. Never ordering from you again. They screwed up my last three orders by making me wait and wait and wait but at least it got to me this one never did. Now it took them 2 seconds to take my money but I might have to wait 10 days to get it back. Good thing I have more money. I ordered jet's pizza and went and picked it up. How unprofessional is that? And what would happen if I was some kid and that just spent all my money. I just wouldn't be able to eat today. I wouldn't recommend them for anything matter of fact anytime I am ask about them. I promise I will share my bad experiences with them. I understand mistakes. I don't understand. They take your money in 2 seconds but won't refund it for 24 hours to 10 days. That's totally unacceptable to me.”

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Posted 1 month ago

“I am writing to formally express my dissatisfaction with GrubHub due to the consistent and pervasive issues I have experienced with your service. Most recently, I waited over an hour for a meal only to have the order canceled at the last minute. This left me without food and no viable alternatives, as most restaurants had already closed by the time the cancellation was communicated. This level of unreliability is unacceptable and has been a recurring issue. Additionally, many of your drivers work for multiple apps simultaneously, which leads to excessive delays. In many cases, drivers prioritize other platforms, resulting in my food arriving cold or not at all. To make matters worse, GrubHub has refused refunds or the option for free re-orders with priority delivery in such instances, unlike competitor apps that take responsibility for similar failures. The drivers also frequently disregard specific delivery instructions. Despite clear directions listed for locating my house, they often claim to be lost or cannot find my address, leading to additional delays. Moreover, I have repeatedly received incorrect orders, missing items, or incomplete deliveries. This lack of attention to detail further diminishes the trust I have in your service. On top of these issues, delivery times regularly exceed the estimated window provided at checkout, with delays often extending to 1.5 to 2 hours. This lack of timeliness and reliability makes it difficult to rely on GrubHub for meals, especially during busy or late hours. While GrubHub has the potential to provide a convenient service, these consistent issues, unreliable drivers, poor delivery execution, inadequate resolutions, and recurring delays, make it one of the most disappointing food delivery experiences I’ve encountered. I strongly urge the company to reassess its operational processes, improve driver accountability, and adopt a more customer-focused resolution policy similar to those of competitors. At this time, I cannot recommend GrubHub and hope to see significant improvements in the future.”

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Posted 1 month ago

“I once ordered from grubhub and my order was delayed an entire hour and then cancelled. I waited months before ordering again, hoping that things have improved, but to my surprise, it is the same issue. My order is sitting at the restaurant with no driver. Now, I'm just waiting for the order to cancel, so that I can order from DoorDash, while having to wait for them to refund me again. SMH”

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Posted 1 month ago

“they said it would be sent in 30 minutes. I never heard another word and as my blood sugar dropped I looked grubHub CUSTOMER SERVICE PHONE NUMBER +1 8O541O 56OO. it up and found out it had been canceled. No one called me or sent a text. I was furious. They gave me a 5$ credit. I had to look up the order after waiting so long. They refunded me but I won't use”

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Posted 1 month ago

“I ordered my dinner and have never had a problem. The driver called me and was so rude and kept hanging up on me. She said she couldn't find my home and told me to cancel the order! I contacted customer service and they said it would be sent in 30 minutes. I never heard another word and as my blood sugar dropped I looked it up and found out it had been canceled. No one called me or sent a text. I was furious. They gave me a 5$ credit. I had to look up the order after waiting so long. They refunded me but I won't use grubjub again. I ordered from door dash and got my order in 20 minutes and was cheaper to.”

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Posted 1 month ago

“Review of Grubhub: A Disastrous Experience I had an absolutely terrible experience with Grubhub that jeopardized my job and inconvenienced my client. As part of a professional engagement, I ordered a lunch for a lab consisting of seven different dishes. The driver picked up the order but immediately canceled it, claiming they couldn’t find the location—without even attempting to leave the restaurant. When I contacted Grubhub to report the issue, their response was completely inadequate. They offered a refund in 5 to 7 business days, leaving me to reorder and pay again to ensure my clients were served. There was no attempt to address the driver’s actions or provide any real-time support. Grubhub’s customer service was abysmal. They refused to investigate, call the driver, or escalate the matter meaningfully. Even after requesting to speak to their escalation department, I found their representatives had limited communication skills and were utterly unhelpful. This level of poor service and lack of accountability is unacceptable, especially when it impacts professional relationships and commitments. I will never use Grubhub again and strongly advise others to reconsider using this platform for any important orders.”

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Posted 1 month ago

“Critic Eric Sundquist grubHub CUSTOMER SERVICE 8O5410 -56OO PHONE NUMBER' 8O5410 -56OOultimately suggests the social inequity inherent in the aesthetic distinction between realist and regionalist authors, noting: "Economic or political power can itself be seen to be definitive of a realist aesthetic, in that those in power (say, white urban males)”

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Posted 1 month ago

“GrubHub is the WORST delivery company. Everytime I order for something is always missing. This was my last straw with them. Tonight they only delivered 2 sides and a drink and we were missing my son's kids meal and our food. They REFUSED to reorder and pay out of their own pocket for their mess up. I will be sticking with door dash and Uber eats from now on.”

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Posted 1 month ago

“This Evil Nasty God aka Satan used yall to send me a email lying about terminating my account for a receipt. I never even took an order on this date nor have I did any orders from this platform almost a year 8-24-2024) You are a liar and the nasty evil spirit God that’s in you used you to deactivate my account.”

grubHub 1 star review on 17th December 2024

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Posted 1 month ago

“terrible service avoid”

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Posted 1 month ago

“Like most things related grubHubCUSTOMER SERVICE 8O5410 -56OO PHONE NUMBER' 8O5410 -56O to North Korea, the Ministry of External Affairs (MEA) never formally announced that it had shut its embassy there. However, without any Indian staff, let alone diplomats, no work was being done in the world’s most reclusive consular outpost. The MEA never named a replacement for Gotsurve in Pyongyang and he was sent, 14 months ago, as Ambassador to Mongolia.”

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Posted 1 month ago

“Tonight I ordered from McDonald's and it was great. It was the first time in a long time the meal was hot . Thank you GrubHub.”

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Posted 1 month ago

“Delivery driver left my order outside on the ground in Sub degree temperature, then lied and said he gave it to us. I'm never using it again”

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Posted 1 month ago

“Good incorrectly said it was delivered but wasn’t then showed up 30 minutes after marked. Was cold and inedible. Customer service only said they could give $10 credit for future purchase within 30 days. So my reimbursement is just that I get to give them more money? Ridiculous. Never using this garbage app again.”

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Posted 1 month ago

“They charged my card, then called me and said that it was declined and asked permission to refund me??? Why you gonna ask to give me back MY money? "Is it ok if we decline?🥹🥹"😭 F THIS IM DOWNLOADING FAVOR”

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Posted 1 month ago

“d about 30 mins later grubHub CustOm;er Ser.vi'ce +1 8O5 ( 41O) 56OO'' PHONE-NUMBER' it said the meal was picked up. than it said the driver was in danvers still.. we had to wait about hours for the food and we asked for a refund and the guy on the phone said I can give you”

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Posted 1 month ago

“Grub hub sucks food is always cold and late. I ordered from restaurant 15 minutes away it takes a hour from time driver left restaurant. It's only 2 dollars more with fees from Uber eats.”

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Posted 1 month ago

“So, I am curious: isn't the average rating of 1.1 for this company is a big red flag? Aren't they supposed to be shut down by some lovely consumer organization?”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,314 reviews