grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,562 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 15th April 2025

John

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 ⭐️ I ordered pizza hut through them after a late sporting event for my kiddo. I got 2 notifications that my order was delivered. It never came. My kids and I are now sitting here 2 hours later with no food and empty tummies. They offered a measly $10 credit for the inconvenience. That doesn't even begin to cut it. Where is my order? Why was it confirmed delivered, but never arrived? Where is my phone call when they arrived? On top of all that they added an automatic $10 tip to the driver that took off with my food and never brought it here. Our ring camera is on and active, there was no activity on my porch after the order was placed. Oh, and my live chat was abruptly ended by them after I wasn't satisfied with the $10 credit. I want my food, not a $10 credit.”

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Posted 1 month ago

“Stole my money and have someone else my food!! Would not help me get another order or a refund. This is to be illegal”

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Posted 1 month ago

“I prefer Grubhub over all their competitors. They are the best delivery service. My orders are ALWAYS right unlike the competitors. Kudos to grubhub. Customer service is great but there is no need because their drivers are great.”

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Posted 1 month ago

“The grub hub driver could not read or speak English - order totally wrong - ruined tonight’s dinner - I got 2 grilled cheese sandwich’s instead of Texas toast and Asian salad mix instead of ice berg lettuce - I tried to talk to him but he just said no English and left”

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Posted 1 month ago

“I ordered from a restaurant that is undergoing renovations, but GrubHub still allowed me to order. Will not give me a refund or credit, did not get my food, they will not help. Will never order from them again and will let everyone know about their poor customer service. It was not a delivery it was for a pick up.”

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Posted 1 month ago

“Very fed up. I places an order, which never arrived. I'm not sure where they took a photo, but it wasn't my house. This around 8:15. I had asked that they knock and hand the order to me. Around the time they should have been here, my dog started barking. In my rush to get to the door. I fell. I waited 20 more minutes and went back to check my phone. They said it was delivered. I again searched outside in the cold weather. It wasn't there. I called Grubhub, who said they would replace it. I said they should give me a credit also for the $25 I spent on this. They said they were only allowed to give $10. Now I have to wait another hour til approximately 9 or later to get this. I'm not sure who else I can call for delivery. I've been having health problems or could get it myself. Really annoying. They didn't care if I fell or got hurt either. I'll have to rethink ever using them again.”

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Posted 1 month ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

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Posted 1 month ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

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Posted 1 month ago

“This delivery system grubhub has isn't any good, they don't do as you ask when giving directions, they forget most of my food and then when you call the drivers they hang up on you, how rude. And then they want a tip for bad service. Not good at all.”

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Posted 1 month ago

“Horrible. It was late in the evening and they took over an hour to deliver THE WRONG FOOD. They delivered someone else's meal and would not redeliver. I don't eat pork. Now I am starving, no tacos for me. The meal they did deliver was leaking also - orange stuff all over the bottom of the bag.”

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Posted 1 month ago

“Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.”

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Posted 1 month ago

“Terrible service. Have had several orders cancelled, will never use again.”

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Posted 1 month ago

“Signed me up for Grubhub plus without my permission.”

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Posted 1 month ago

“Ordered 2 times had trouble both times. 1st Order was missing items..2nd Order was canceled because restaurant was too busy. Back to Door Dash I guess.”

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Posted 1 month ago

“Terrible service”

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Posted 1 month ago

“Horrible-I’m done. Spent $31. 15th time-delivered to wrong place. I left explicit instructions and asked for a text upon arrival. Ignored. I reached the driver who returned but by then, In 18 degrees, my food was frozen solid! They refuse to refund! Stay away!”

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Posted 1 month ago

“Totally ludicrous customer service! I have $44 credit because my food sat on the counter over an hour and no driver was dispatched to pick it up and now the app won’t let me place an order! Talked to 2 different people about it and neither one was able to help.”

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Posted 1 month ago

“Take people’s money ruin orders !”

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Posted 1 month ago

“Placed an order, I watched the tracking no one picking it up . So I called to cancel. They said they would not cancel delivery. It took almost an hour for a driver to pick it up. Twice this happened, won’t order again.”

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Posted 1 month ago

“I wanted to add to my order, but without realizing it, I totally made an extra order. So I spent more money than expected and GrubHub was only able to give $10 credit. But they should try to make the app more better.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,562 reviews