grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 19th November 2024

Anonymous

grubHub 1 star review on 17th November 2024

Anonymous

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and gave tip online with order. Site said I would receive updates on delivery. NO UPDATES RECEIVED. After an hour, I checked outside and found Pizza on bench. Driver did NOT knock or ring bell to advise of delivery. Pizza was COLD. I bet if I had not given tip online the driver would have rung bell to get their tip. A shame a wonderful pizza ruined by GrubHubs poor service. Won't use GrubHub again.”

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Posted 1 month ago

“I was charged more than what was listed on their app. I chatted with someone and then I called and was basically told to bad you were overcharged but we are not giving you your money back because we charge more than the restaurant charges.”

grubHub 1 star review on 10th October 2024

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Posted 1 month ago

“hadn't ordered in about 2yrs from them. tried it out bc with amazon prime you get grubhub+. Driver number 1 delivered to the wrong address 5mi away and refused to answer contact messages. Restaurant turned away second driver for redelivery bc they didn't know it'd been reordered. Will never order with grubhub again.”

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Posted 1 month ago

“Junk. Customer service is even worse”

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Posted 1 month ago

“Your company don’t care about refunding customers money AFTER 48 hours no matter what”

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Posted 1 month ago

“GrubHub service has really gone down last few weeks. My orders are prepped quickly...I have called the restaurant. But it took grub hub over an hour to pick it up. My food sat cold at the restaurant. This has happened 3 times now. Then after waiting for one order 2 hours ... they cancelled the order. The pizza place said the order had been picked up. It was almost 10 at night. The pizza place actually remade the order for us in 15 minutes.”

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Posted 1 month ago

“Customer service sucks and I will NEVER order from grubhub. They do not resolve issues at all or even try. Never again! The worst!”

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Posted 1 month ago

“I never received my order.”

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Posted 1 month ago

“I Will NEVER give Grubhub my business again, they don’t hold their couriers accountable for anything and when you complain to customer service they simply cancel your order and blame the restaurant. I’ll be exclusively using DoorDash from now on. Eff Grubhub and their company model”

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Posted 1 month ago

“Aweful first time experience. Driver stopped more than 2 times befor me making my order 30 min late. No apologies, just $ 10 off next time. I gave the driver a $ 20 tip and she did not thank me at all. In summary: I will never order food online ever again!”

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Posted 1 month ago

“The drivers will pick up other orders and driven all over. When they finally deliver the food is cold. Grubhub needs a way to change tips if the driver is bad instead of tipping and hoping the service is good.”

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Posted 1 month ago

“Food was delayed 2 times. Never received it will never use grub hub again”

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Posted 1 month ago

“They are literally the worse and if you call customer service they have no clue how to handle it bc some have the wrong protocol information. Do yourself a favor and use another delivery app”

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Posted 1 month ago

“GRUBHUB DRIVERS ARE TERRIBLE DELIVERY DRIVERS!!! They have contact options but DONT ANSWER OR RESPOND! They don’t even attempt to contact you if they are lost or have questions. They just leave the food somewhere OR they take it!!! I will never order through Grubhub again. Never!!!”

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Posted 1 month ago

“I do not recommend! Terrible customer service, orders are always severely delayed and wrong! Drivers never speak any English!”

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Posted 1 month ago

“This service is a joke. I ordered the first time and my order was delayed to an hour after the food was picked up. Of course fries were ice cold and hard, so you know inedible. Wasnt impressed but maybe a fluke. Figured I would give them a second chance, ordered again. Different restaurant, time.of day etc. Again my order kept getting delayed, ended up pushed back 3 times, to over an hour for it to arrive from a restaurant within a 15 minute drive!! I have no idea what they're doing but I assume drivers wait for another order to take 2 at a time so they make more money or something?! Either way, reached out to customer service assuming that after both botched orders they would refund what I couldn't eat at least, but no they offer a credit only, $5 bucks and it didnt even cover tips on both orders. So you have to use them again, for gross, cold food that you can never rely on arriving on time. Then to top it off CS goes by the way it expires, usually if you have an account you don't loose a credit. Wanted to like it since we get cheap fees as Amazon Prime members, but just use a reliable service and get hot food in a reasonable time frame. Not worth the discount at all, save yourself the frustration.”

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Posted 1 month ago

“Ordered, never received, delivered to the wrong address, with a 25% tip plus delivery fee and tax. I’m about don’t with Grubhub. Refund my money please.”

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Posted 1 month ago

“Grubhub steals your money!!! Be careful. Better yet. DON'T ORDER FROM GRUBHUB. THEY WON'T ISSUE ANY REFUNDS EVEN THOUGH GRUBHUB'S WEBSITE IS FAULTY. WE NEVER EVEN GOT OUR FOOD FOR A BUNCH OF HARD WORKING TEACHERS. ALSO DON'T ORDER FROM QDOBA.THEY ARE HALF THE PROBLEM.”

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Posted 1 month ago

“As a restaurant, grubhub is terrible to work with. Their customer service is virtually nonexistent. They don't respond to problems that we have internally. They continue to bring on drivers that steal customer's orders then they place that cost onto us, so we get paid $0 for a $50+ order that the driver stole from the customer. Chownow is a much better platform to work with and their cost of business is not based on a 35% commission. Avoid working with grubhub in general if you can.”

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Posted 1 month ago

“Waited over 45 minutes then my order was cancelled I placed another order that order went through 3 drivers another hour later spoke with chat who was no help nothing could be done because a driver was on the way to the restaurant. Never again I deleted my account info. No more no more.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,143 reviews