grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,319 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grubhub is the worst. We've placed various orders and we specifically put up Instructions step by step to our location and they purposely leave the food somewhere else or they take it for themselves. Today the delivery courier sent me a picture of the food on the bench in the building in front of ours and when I called him he couldn't even speak English. Do better Grubhub!”

Helpful Report

Posted 6 months ago

“We ordered food from a restaurant 10 minutes away. The tracking showed the driver pass within 5 minutes of the restaurant, drive twenty minutes south for what I assume was another delivery. The tracking originally showed delivery 4:33-4:51 but then changed to 5:13-5:25. Needles to say out food was cold. I was offered a $5.00 credit for our next order for a $40.00 order that we couldn’t eat. I cancelled my subscription and will never use again.”

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Posted 6 months ago

“Driver posted a picture of a house I don't even recognize being in my neighborhood. Says he left the order there, but in the picture he posted there was no sign of any food...just an empty porch. This is the second straight screw-up of my order. I'm done...free delivery or not. Amazon should be ashamed for promoting such a terrible company.”

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Posted 6 months ago

“I think you should make a decision to utilize DoorDash or UberEats because these folks are the WORST. They must not pay their drivers enough because the drivers are eating people's food...and GRUBHUB knows it. They just refund your money SOMETIMES and expect you to figure out how to feed the remaining folks in your family who's food has been eaten by the GRUBHUB driver. Stop using these people now and save yourself from being ass out because they have only brought half of your food but charged you full price. Now I am tasked with finding my mom something for dinner because the freaken driver ate her cheesesteak.”

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Posted 6 months ago

“At your best you are still unsatisfactory. Will be seeking out prof services. More than happy to provide you the incident and how two of your reps hung up on me!! Where do you hire these people? #nocommonsense #rentstella #donotrentstella #SandraArias #stellamanagement #stellanewrochella #dontrenthere”

Helpful Report

Posted 6 months ago

“I placed an order from Wendy’s today, to be delivered at my job. When it arrived, the lady was like you ordered McDonald’s and I told her no Wendy’s. It was a Wendy’s bag however, the taco salad that I ordered was not even in the bag only the chili and four pieces of chicken. They have really been going down in their. service.”

Helpful Report

Posted 6 months ago

“Worst service ever. They changed times and then to about 45 minutes late. At end of time they said it was delivered it was not. Here is reply from them: Hi, this is Jaz from Grubhub. I apologize, it looks like our chat was disconnected. Unfortunately, I’m unable to provide you with a refund or concession at this time. Your account has already been escalated to a Specialist for review. That review may take up to 7 to 10 business days. You will be contacted via email only if there is a change to your status. If you do not receive an email communication from us that means that there has been no change to your status and we are still unable to process a refund or concession for you. At this time there has been no change to your status. Thank you!”

Helpful Report

Posted 6 months ago

“Horrible. They switched the platform and when I ordered pick up by mistake (we have NEVER ordered pick-up, we don't have a car) they had no flexibility to have a driver deliver the order, and they refused to cancel the order.”

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Posted 7 months ago

“This is the second day in a row we ordered through grub hub and no one has delivered our order. Not to mention we paid and tipped. Don’t think I will be using grubhub again since they are not reliable.”

Helpful Report

Posted 7 months ago

“Orders were hours and I mean hours late. No notification or communication and just left it when it did arrive - out of the delivery services available I would rank it as the very bottom. Oddly enough, it is more expensive, has less options the only bright light is Go Puff. They do their own deal - they brought me excellent produce- within a reasonable time frame but oddly enough you order through GrubHub but track through them…”

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Posted 7 months ago

“My order was delivered to the wrong address and I wasn’t provided with a refund or credit to my account.”

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Posted 7 months ago

“EVERY SINGLE ORDER is ALWAYS delayed by at least 30min to an hour...EVERY SINGLE TIME!! THIS IS RIDICULOUS!! Food comes cold as ice and always again VERY LATE!!!”

Helpful Report

Posted 7 months ago

“I placed a order for KFC they didn't send me what I paid for. Grubhub said they gave me a refund and they didn't. I will NEVER use them again bad business”

Helpful Report

Posted 7 months ago

“Incompetent and unhelpful customer service”

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Posted 7 months ago

“Wish there was a zero. Order was over a hour late. All the ice was melted in my drink. And they offered a $5 credit hahahaha pathetic”

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Posted 7 months ago

“Fees are too high. I will fight on every social media platform for driver’s from an individual restaurant rather than your excessive fee model.”

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Posted 7 months ago

“They keep delivering FOOD at the wrong address! Bad service”

Helpful Report

Posted 7 months ago

“Horrible service! I ordered food at 8:20 pl On a Friday evening and as of midnight still no food!! The worst part is customer service encouraging me to keep waiting by repeating, ‘rest assured, your driver is on his way to you’ I am disappointed that Amazon did the deal with them. I hope they buy Grubhub and do better. With their delay times, one needs to order a day ahead and for the next meal!!”

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Posted 7 months ago

“Romeo C. (driver) stole a pizza. According to the local business he has done this before.”

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Posted 7 months ago

“Grub hub tried charging our card 8 times the total which would have been $800 for a few wings and sides. Thankfully our bank denied the charge and notified us of the scam. Never using this app again.”

Helpful Report

Posted 7 months ago

grubHub is rated 1.1 based on 1,319 reviews