grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,317 Reviews

2 %

of reviewers recommend grubHub

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1.1

Based on 1,317 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Grubhub policy is not refunds just credit that is ridiculous you guys should be ashamed of yourselves”

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Posted 6 months ago

“They refuse to refund orders that are VERY late and try to offer a $5... Honestly this service needs to be shut down, they are very poor and only out to steal your money!”

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Posted 6 months ago

“Not good. Wrong order came to the house. Could not be rectified. Had to do a 360 to feed the family.”

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Posted 6 months ago

“Placed an order and I’d defaulted to a different state. Cancelled it and got a credit I have 90 days to use. Changed some settings and only have 4 options to choose from. With doordash I get every option in town. 0/10 would use again”

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Posted 6 months ago

“They never delivered my food and didn’t give me a refund will never do business with these crooks again”

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Posted 6 months ago

“Every order is either delivered late or not delivered at all. Food is always cold. Customer service is terrible”

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Posted 6 months ago

“Terrible service! Too expensive anyway!”

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Posted 6 months ago

“The review before I sit for another 5mins writing another complaint, because the system couldn't process the screenshot photo before redirecting me to a page that said that the site couldn't be reached.”

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Posted 6 months ago

“Well I placed my order and guess what, the driver had correct address and logged he delivered it. Picture shows it in his car. Not sure where he took it- probably stole it to feed his self or friends. I am getting a refund and will go out to eat on my own and pick it up. Their service is worse and worse.”

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Posted 6 months ago

“I had a 124 dollar order come to my house while I was at work and I never ordered anything and the money came out of my account so my advice to anyone who reads this do not put your credit card information on the Grubhub app or this could happen to you.”

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Posted 6 months ago

“They don't fix problems and are unprofessional”

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Posted 6 months ago

“Terrible experience with grub hub. Delivery complete. I think not. Picture of just the bag. Never again. Now no food and hungry”

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Posted 6 months ago

“Dropped food off at wrong house. Driver wouldn’t answer our calls or text messages. Never got our food. Never got our $55 refunded. Never using DoorDash again. Cannot be trusted to handles wrong deliveries by their drivers”

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Posted 6 months ago

“While visiting great Barrington Massachusetts. I waited for 2 1/2 hours for my food to be delivered only to have GrubHub cancel it! The absolute worst service I’ve ever received and I hope the sky falls on their heads!”

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Posted 6 months ago

“The app keeps changing my address to something close but correct. I have already been yelled at by drivers about how I messed up somehow even though I put in the correct address. Not sure what is going on but am sick of being lectured.”

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Posted 6 months ago

“Terrible! Food is always late and it’s always cold, drivers do what they want and the fees they charge are lunacy”

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Posted 6 months ago

“This is the first time I’ve used GrubHub in New York. It will be the last time. I spent $45 total and never received my food. Two thumbs down. It would have been cheaper to take a cab to and from the place to get my stuff.”

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Posted 6 months ago

“The absolute worst!!!! My order was never delivered. The photo of the delivery was a close up that showed the bag only. The driver was supposed to contact me upon delivery, which was not done. I looked at my past Grubhub orders, all 4 from this year were refunded due to negligence. If they are my only choice, I will just go hungry and skip the aggravation.”

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Posted 6 months ago

“Everything!”

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Posted 6 months ago

“Rude drivers! No recourse. Terrible wait times. Deleted app”

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Posted 6 months ago

grubHub is rated 1.1 based on 1,317 reviews