grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“$22 for COLD FOOD!”

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Posted 3 weeks ago

“I wish I can give it zero stars, I made an order for food xmass day and I never got it, restaurant confirmed order was picked but it wasn't delivered to me , imagine xmass food and you don't eat because someone somewhere couldn't do their job right, are happy now you have ruined my xmass?.”

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Posted 3 weeks ago

“Ordered a meal at 4:00pm for 5:00pm delivery time. Grubhub pushed the delivery time out twice before they canceled it all together around 6:00pm. I called the restaurant and they said it happens all the time. They leave bags of ordered prepared food there and it gets thrown out. Grubhub compensates the restaurant for the food regardless of whether it actually gets delivered. Awful way to do business! 👎🏼”

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Posted 4 weeks ago

“everything it takes hours in suing”

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Posted 4 weeks ago

“Ordered food, pick up time text came in to cell. Went to pick up food and there was a glitch restaurant had never even received the order. Over an hour wait for food. Skip GrubHub!”

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Posted 4 weeks ago

“I drive for grubhub, their app doesn't work most of the time. You have to call customer care to get help marking an order as picked up. You will call customer service or the customer to find a delivery address, Then you will have to call customer service to get help marking an order as delivered. And a majority of the calls to the customer service, the people who respond with Indian accent sound very arrogant. Anyways the Company is losing its market place because of poor management and widespread dissatisfaction”

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Posted 4 weeks ago

“Order was over 30 minutes late. I called the driver and he said GH assigned him a double order. The first order was to the local hospital after visiting hours. He claims he waited 20 minutes for the customer to answer the phone so he could deliver the food and was on his way. Of course my entire order was ice cold, my sons chicken was burnt and dry, and my drinks were missing. I called the customer service line, the first rep was extremely rude. I escalated to a supervisor who said the only thing he could do was either give me a credit to the account for the amount my order was for or a refund for 1/4 of the cost. I will be contacting corporate tomorrow during business hours and make a complaint. A driver should not be allowed to pick up two orders at once.”

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Posted 4 weeks ago

“Wow! Used it the first time ever. Waited 2 hours to find out they aren’t delivering anything and the place is now closed. To top it off, a agent from some foreign country is answering calls and can’t find my delivery. I will NEVER use this company again and will tell everyone about my experience. You SUCK!!!”

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Posted 4 weeks ago

“Work for them and even after the lawsuit they still managed to find a way to scam lol.....”

grubHub 1 star review on 23rd December 2024

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Posted 4 weeks ago

“Missing half of my order. Only refunded what I was missing. Wanted a full refund or the driver to go back to get what was missing. Now I have to go drive 20mins there and 20 mins back”

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Posted 4 weeks ago

“Grubhub company charges higher prices than what’s on menu. My recent experience i ordered food for pickup and they advertised no fee for pickup but the food what $10 cheaper at actual restaurant. And to top it off the cashier at the restaurant told me that they don’t get the tip i charged to my credit card. What a ripoff,grubhub make no mention of this. It’s the last time i order through grubhub.”

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Posted 4 weeks ago

“Will never use these food delivery again. Always missing items the wait is stupid and if you want to talk to am actual person it ain't happening. He missed all 6 milk shakes with my order you have two jobs check food that it's all there drive it to the location and drop off all items. Previous orders same situation missing items or cold because you pick up 3 other orders at the same time. Do not waist your time or money with this app you will be disappointed.”

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Posted 4 weeks ago

“My order was only partially fulfilled. Not the first time this has happened with them. Missing items seems common. Their so called guarantee doesn’t cover when the restaurant shorts you. Then you try to complain and Grubhub acts like they don’t even know who you are (I’m a member on the app) or what order you are complaining about. This is my experience. Not using grub hub ever again.”

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Posted 1 month ago

“They didn't deliver all our food. It happened to be the 4 year old's happy meal. At first they said "you didn't order "grandchild's happy meal"" ... then denied it was an ai bot and refused to put a human on the chat.. They refused to bring the missing food and refunded the money. I'm sure the 4 year appreciates that. For the ai bot that is called sarcasm.”

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Posted 1 month ago

“Keep getting food that we never order. Call office told us to eat it and let the person who ordered complain they did get it. If the delivery people ring the bell they could be told this is not the house. ? Why would you deliver food and not ring the bell to know it's here. Unbelievable”

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Posted 1 month ago

“They claim no fees if you are an Amazon Prime member but prices are higher than other sites. Their Grubhub guarantee is BS! I have submitted evidence of lower prices numerous times and they always have some excuse as to why my orders don't meet their guarantee. I'm done with Grubhub! No wonder why its free thru Amazon prime”

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Posted 1 month ago

“I had to give one star because I couldn’t have given a review without it. Grubhub doesn’t deserve any stars but negative reviews. Frankly, I had not seen their rating prior to ordering and that’s a lesson learnt. The reason for these kind words is ( they deserve much harsher) because they didn’t it deliver the food but just recorded it delivered with no solid proof. Plus, they have zero accountability. I offered them a re-delivery at full cost of food but zero on tip, service charge and delivery. No, they didn’t take it even after understanding that I will be getting the food in 3x the time they had originally promised and that 12 year old daughter who eats dinner around 8-8:20 pm and sleeps around 9:15 will get the food after 9:15 ( it’s already 9:40 pm now and my wife is on the way to pick up the food). In summary, in my experience, there can’t be a worse food delivery company than Grubhub.”

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Posted 1 month ago

“FIRST OF ALL I AM A DISABLED PERSON. So I ordered Lunch at noon the delivered items were garbage. So I ordered 4 items from Istanbul Kebab Restaurant. 2 shawarme sandwiches, which were ok, 1 kelle tandir which was also ok. And 1 egg plant kebab which was NOT DELIVERED. I called the restaurant and they appologized and told me they were out of it an they will contact Grub Hub to refund the $23.00 . I called Grubhub and they told me they refunded the garbage I received noon time because of my complaint, but they can not refund this UNSENT item even if it is not delivered. IS THIS THE WAY THEY PUNISH A CUSTOMER FOR COMPLAINING ABOUT A BAD FOOD DELIVERED, WENT TO GARGAGE WITOUT BEING CONSUMED AND PAY FOR AN ITEM WHICH IS NOT DELIVERED EVEN WITHOUT TALKING TO THE RESTAURANT WHICH ADMITS THEY COULD NOT SEND IT BECASE IT WAS FINISHED. Below is tbe picture of philly cheese steak which is filled with fat, onions and tomatos. I have never heard of a philly cheese steak like that. Just garbage.”

grubHub 1 star review on 21st December 2024

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Posted 1 month ago

“By far the worst food delivery company I've dealt with. I canceled an order on a Wednesday, it was delivered on Thursday even though I canceled it. I called and was told no refund as it had been delivered. I canceled the order 24 hrs prior. Was told it couldn't be canceled as the restaurant already started preparing my food. So Dennys prepares bacon and eggs 24 hrs prior according to grubhub. 3 hrs of phone calls they finally figured it out. 3 hrs, 8 different people. I've had nothing but problems with grubhub, every single order. EVERY ORDER. I highly suggest growing your own food before using grubhub”

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Posted 1 month ago

“The order was delivered as bread, instead of the pitts burger sandwich from primanti bros. Oakland,Pa. The bag was not sealed which leads me to be unsure if the issue was Grubhub or Primanti bros??? Either way the customer service was awful, issue reported. No entree and no offer to replace.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,314 reviews