grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,396 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 16th February 2025

Sandra Nolff

grubHub 1 star review on 14th February 2025

Chud

grubHub 2 star review on 24th January 2025

Carol

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute garbage company not only will the let drivers pick through your order they will refuse to refund it as well sometimes no one will pick the order up and they still keep your money. Someone should starts lawsuit for how much money they scam out of the people that use the app.”

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Posted 1 month ago

“My delivery time kept going up three different times and my food arrived ice cold they wanted to give me a five dollar credit and I told them to shove it”

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Posted 1 month ago

“I have spent so much money on Grubhub and there has been a handful of times that I had missing items. Grubhub always made it right but I guess after some magical number of THEM not getting my order correct I must suffer and I get denied my $4 refund because they didn’t bring my soda with my order. I have video footage of it and they still just say sorry no refund because of this invisible number we the consumers are never told about. What is $4 over how much I spend and losing a customer. It’s simply ridiculous”

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Posted 1 month ago

“I didn't. Even want to give them a one but I ordered a hamburger and it took almost 2 hours to get.”

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Posted 1 month ago

“Terrible experience. For the first time I downloaded the app, ordered the food. The delivery driver called for the code. I gave him. The next thing I see is my food not there. He placed in somewhere else. I called the customer service and they say due to the code, it’s considered successful. No refund, no offer for free re order. All I got was “sorry” but in our end it’s done. Terrible 😡😡😡😡”

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Posted 1 month ago

“Customer service is very disrespectful drivers steal food”

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Posted 1 month ago

“I don’t have words for how bad it is”

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Posted 1 month ago

“2 hour wait, canceled order for $10 credit, would not recommend”

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Posted 1 month ago

“On the app our order kept being delayed. We ordered at 5pm, and the estimated delivery time changed all the way to 7:12pm. We never received a reason for the delay nor were we notified the issue was they didn’t have a driver to deliver. We waited patiently until 6:33 to only get a message saying our order was cancelled due to a delivery issue. We would have gone to pick it up ourselves if we had known! We called the restaurant to see if we could pick up the order and pay for it there since we got a refund. But they said they couldn’t do that. So we made another order, had to wait another 40min just to pick it up! Very frustrating! The grub hub system is ridiculous. You can’t get proper support on the app, and see specific details on your order, can’t leave a review.”

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Posted 1 month ago

“My order was 2 hours late. I wanted it to be canceled as my hot food was sitting and cold for 2 hours. They said "rest assured our drivers carry hot bags to keep your food hot". I asked if they also carried microwaves to reheat my food up so that their hot bags would keep my food hot.”

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Posted 1 month ago

“GrubHub is like ca gov and our senator 100% corrupted when a company is sued 4 times or more that should be enough red flags. The pay is getting as low as $3 to $10 like postmates was when it first started 2024 of December I google searched and AI searched GrubHub pay it actually stated $5.18 an hour”

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Posted 1 month ago

“This company should not be supported. They refuse to give a refund even if they see the error instead they offer credit which means you have to purchase something else from them. The staff is not trained properly and you the customer is forced to deal with the consequences. They should be ashamed of themselves.”

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Posted 1 month ago

“This company should go out of business. We ordered food and it never came. After 2.5 hours the driver was in a location that was an hour away from us? We have tried to get our money back because our order never arrived. They make it impossible to get your money back. 😢 This company should close for good. They run an awful business. We will NEVER order from than again.”

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Posted 1 month ago

“I rarely order from Grubhub or other sites anymore mostly based on cost. I get there is a business to run, but the add-on fees are as ridiculous to customers as they are to the restaurants. Anyway, I opted for delivery today, McDonald's (something I also rarely do) and 1) the food arrived ice cold, and 2) regardless of the instructions 'Ring doorbell, please' in all caps on my account the driver - yet again - opted not to ring my doorbell so I was only alerted to my meal after I received a text. Not the first time this has happened, hence my irritation. Apparently, the drivers either deliberately opt to ignore instructions or they just don't care. Either way, this reinforces my decision not to order from delivery services like this anymore.”

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Posted 1 month ago

“I don’t know about the ordering system, but if you were going to drive for them, it is probably the worst decision you’ll ever make. They took advantage of drivers and they penalize you for not taking their orders and it’s very bad for your mental health. Avoid this.”

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Posted 1 month ago

“I have never received my food. 2 times the same order, never received. They sent me the picture of not my place without packaging of food on it. Ridiculous”

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Posted 1 month ago

“TERRIBLE CUSTOMER SERVICE. The actual deliveries are usually good ...BUT I had placed an order, got it, was correct, and then I checked my banking and found out they charged me 3 times!!! For one order! Because the order was correct I had no reason to reach out. Checking my banking days later I discovered I was overcharged $236.32! The response was since I did not contact within 48 hours they gave me a $7 credit. OR YOU KIDDING ME?”

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Posted 1 month ago

“I would give no stars if possible. So tired of receiving cold food because the driver had to make two or more deliveries from other restaurants prior to delivering my first picked up food. They have now increased the window on a late order so not even a credit for a cold order that took over an hour to receive. Worst customer service out there!”

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Posted 1 month ago

“Orders are consistently incorrect, food consistently arrives late and cold, and customer service is not the least bit helpful. Go to Doordash instead GrubHub is absolutely horrible!”

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Posted 1 month ago

“This is the 2nd or 3rd time that GrubHub has taken items off my list without knowledge. I clicked on a sandwich on the site and added a soda. And when I proceeded to checkout I didn't notice that the took the sandwich off and was charging me $12 for a coke to be delivered. Why would I only want a Coke? Also why is your site deleting items off my ordered. I'm highly upset and instead of them making it right they took my money and did nothing to help. I'm done with GrubHub. Poor third party delivery service.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,396 reviews