grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,342 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

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“The drivers are lazy and don't read their orders, and their customer service is basically non existent”

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Posted 2 years ago

“I have been ripped off by grubhub twice. They never delivered my food and I went to the trouble of reporting it and the sent me a text and email that I would recieve a full refund in 3 to 5 days. Well its been over 2 weeks and nothing but a loss. I'll be using UBER EATS from now on. Don't appreciate being ripped off by grubhub”

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Posted 2 years ago

“I ordered Chinese food, I should have gotten chopsticks, I even requested them just to be sure they didn't forget. This is why tipping in advance is stupid. I'm not eating Chinese food with a fork. Why'd I pay $25 for a quart of noodles but can't even get the chopsticks I asked for? If I have to use a fork I'll just spend a dollar next time and eat a couple packs of instant ramen😒”

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Posted 2 years ago

“Every time I ordered from this company something was wrong or missing from my order. This company is absolute garbage. Never again.”

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Posted 2 years ago

“I have ordered from GrubHub 5 times. The first time the food never came, the driver tok it to an entirely different neighborhood. The second time, the order came, and the order was correct. The third time the order was wrong, missing items. The fourth time it was missing one item, but not an important one. AND, the LAST TIME, JUST NOW, WHILE I HAVE PEOPLE OVER WAITING FOR DINNER, MY ORDER NEVER CAME. IM LIVID. The order was reported "arrived" and just like the first time, it never came. We waited and waited and I had to go through 4 different online people (the only one that actually tried was "AL - Christalyn JA". Ultimately, I had to call the number, and I was offered my money back, and 2 months of free GH+. I CAN GUARANTEE, IT WILL NOT BE USED.”

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Posted 2 years ago

“I ordered from Burger was told it was delayed then n it was time to get they cancelled won't order again waste of time .”

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Posted 2 years ago

“If there was a way to give a big fat 0 I would!! This delivery service is definitely not worth a second look!! Last night I ordered dessert from a reputable restaurant because I don’t drive at night. I received a text message to say that my order was on its way. Then one that stated my order was delivered. It was not outside my door! When messaged customer service for assistance they told me there was no way to communicate with their driver! Unlike other reputable delivery services! Which also tells me that they are NOT about customer service at all… they don’t care for the reasons you chose them instead of driving to get your own food or not, and sure don’t care about accuracy!! I’m done!! And will tell ALL my work from home colleges the horrible experience I had !!!”

Helpful Report

Posted 2 years ago

“They are fraudulent company they used a card that is in active and would not bill the correct card Had to report them to my bank and fraud activity No resolution from a manager Horrible customer service Never using again and calling better business on Monday”

Helpful Report

Posted 2 years ago

“Horrible service several times we used them kept getting notifications that it was delayed then out the blue that our order was canceled after an hour long delay. Never use again!!!!”

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Posted 2 years ago

“They suck 3 times in a row my food has been delayed this is my last time ordering from them my food is cold and soggy!”

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Posted 2 years ago

“2nd time in a row that my nacho fry burritos had no fries 🤦 I was basically called a liar and refused a refund! What a joke!”

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Posted 2 years ago

“We don’t use GrubHub but we ordered delivery from subway who does use GrubHub and every time we do there is an issue with their driver they never show up to our address and the last time we ordered from them they never delivered our food but said they did… We were told they were going to issue us a refund and it takes 3 to 5 business days to get our money back we waited a week and called to find out where our refund was because we never received it. Magically they could not find our account via phone number or email or name and was requesting an order number when I went to retrieve the order number from my email all of my emails from subway were magically missing out of my phone to suspect as hell and they were absolutely zero help so now we were out 37 dollars and never even got to eat… We will never use GrubHub and we will never order from anyone who does to deliver and I suggest you do the same they are the worst company ever and the worst customer service ever!!!!! I’ll give them negative stars if I could… We are reporting it fraud…”

Helpful Report

Posted 2 years ago

“It was my first time using Grubhub and they failed to deliver most of my order from our local McDonalds. Call the McDonalds and they said the Grubhub driver only took one bag and rest of order sitting there still. Now everyone hungry and no food. Will not use Grubhub again.”

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Posted 2 years ago

“Lost are food and can’t even answer a dang text or call to talk to us”

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Posted 2 years ago

“Ordered 3 times. They cancelled 2 and they said we ll refund you. We are all hungry waitting for food here. Ridiculus.”

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Posted 2 years ago

“Constantly late or have no available driver. Of course they don't tell you that when you order and they charge your card immediately. Nobody of value worth speaking with and they simply give you the same canned responses via their chat. Terrible Service!!!!!!”

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Posted 2 years ago

“ETA for delivery kept pushing back and was an hour later than they said. My food sat done at the restaurant for 40 minutes while the grub hub gal delivered to other addresses. Horrible service.”

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Posted 2 years ago

“Didn’t even deliver to the right place and not only that it took 3 hours!!”

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Posted 2 years ago

“I'll NEVER use them again! I was trying to order a delivery for my cousins that just lost their sister and living out of state was something I could do for them. After completing the order online and getting the confirmation let them know it was coming and when it should be there. I didn't look for over an hour and a half and noticed that 15 minutes later I got an email that the order was cancelled. I have never been so embarrassed to have to call and tell them it wasn't coming.”

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Posted 2 years ago

“Order incomplete, overpriced, lower price guarantee, is not true.”

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Posted 2 years ago

grubHub is rated 1.1 based on 1,342 reviews