grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,342 Reviews

2 %

of reviewers recommend grubHub

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1.1

Based on 1,342 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 2 star review on 24th January 2025

Carol

grubHub 1 star review on 6th January 2025

Melissa McGhee

221

Anonymous

Anonymous // 01/01/2019

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“I saw a link on their app that said "redeem free meal". I clicked it, and they immediately charged my credit card $10.79! No free meal, just a charge. I chatted with a help agent who hung up the chat on me. After 3 more reps, they advised they would not refund me. I opened a complaint with bbb and am in contact with my local news.”

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Posted 3 years ago

“Horrible customer service. Drivers are rude and late. Restaurants continuously indicate it's out of their control. I hope that in time, this company goes out of business. They are expensive with their fees and horrible to customers. And I'm an owner of a corporate account. DO NOT do business with GrubHub.”

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Posted 3 years ago

“Ordered lunch for my kids early so it can be on time. 7 minutes before lunch they call to say that they are canceling my order. I was so devastated with them. Two minutes later a driver called saying that she was picking up my food and would be to me soon. The customer service reps are very unprofessional and need to get their stuff together. My food was delivered, but it’s sad that the driver had to go through that. I would like to thank the driver for her help and gracious attitude.”

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Posted 3 years ago

“Ordered food for 90 year old Mom. The driver took it and claimed they delivered. That is the most pitiful person of the world! And Grubhub. After we called. Rude! Disrespectful! Etc.! Will only send her through DoorDash from now on.”

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Posted 3 years ago

“Customer Service would not accompany me with my issue, called and spoke to a Customer service representative and each one of them were very inconsiderate of what my issue was and could careless about helping me. Very very bad Customer Service.”

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Posted 3 years ago

“Drivers never showed up. Last several times the driver either didn't show or the food was a late delivery. Food was cold when it arrived”

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Posted 3 years ago

“Horrible, never on time, customer service is the worst.”

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Posted 3 years ago

“Took about an hour just to find a place that would take the order and as I waited I got an update stating that the delivery driver “Papa” had delivered when I received nothing so I called and he informed me that they did not do deliveries and they just cancelled my order and now I have to wait 5 days for it to process when none of it was my fault. This company sucks and so do their drivers… no one contacted me in regards to this and it’s infuriating. Terrible service…”

Helpful Report

Posted 3 years ago

“I have ordered several times and had an overall okay-good experiences until tonight. I literally feel unsafe & harassed by the driver leaving me shaking & in tears. I selected door drop off, it's an option built into the app & I've used it in the past with no issues. The driver tonight called me asking me to wait outside for him (for 10 minutes!), he wasn't even on my street yet. I didn't know if he was here or not yet so started to get up right away but took me a minute to get up (I'm disabled & occasionally have a hard time getting up, walking/standing) & when I wasn't immediatelyup when he asked 'are you outside yet?! Get outside! Are you getting up!?'(I was working on it) the shouting began, which I don't understand because I later learned he wasn't even on my street.. I explained my situation to the driver which, for some reason, only made matters worse. After >5 on the phone being yelled at, & only understanding half of what was being said, although there was no way to misinterpret the tone in which it was being said in, I explained again that I am disabled & can't always stand extended periods of time but could come to the door when he's on my street. He wanted me outside waiting & began yelling more.. When he finally arrived >10 into the phone call he tossed my bag on my step without a word & drove off. It's humiliating & depressing enough having physical impairment & chronic pain I never imagined being scolded by a delivery driver for my inability to wait outside, in the dark, for >10 minutes nor would I have ordered if I knew this was a requirement/need as I know I couldn't do it tonight. I'm now left shaking & in tears from the entire situation. I contacted customer service, dropped my membership, & never plan to use them again. This was my first terrible experience but it was bad enough I don't want a repeat, no longer feel safe or comfortable ordering, & now this individual knows my address; terrible idea.. I understand everyone has bad days & he could be having one but in no way should I have been yelled at or required to do his odd request of standing outside in the dark for his arrival that took >10 minutes.. Be safe.”

grubHub 1 star review on 6th September 2021

Helpful Report

Posted 3 years ago

“Placed order for 3 items and only received 1 (wrong item delivered). This is NOT the driver's fault, but was expecting GrubHub to credit me back for items not received. I finally had to contact them to get a credit. Maybe this is their policy?! But they should know when orders are not fulfilled. In MHO either GH or the vendor is skimming the extra money. GH did refund me for the two items not delivered, but had I not contacted them I don't think I would have ever gotten a credit. That would have meant I spent $43 on an $8 wrong item. As it stands now, I spent $23 on an $8 wrong item (tax and tip were based on original amount of the order, but no partial refund for that).”

Helpful Report

Posted 3 years ago

“Ordered at 9pm. My order was pushed out several time till it was over 2 hours. When I called the customer service said it had to do with the restaurant however I called the restaurant and my food had been sitting ready at the counter at 9:25! The woman said it was cold. At 10:46 my order was canceled. There was no other place open even walmart closed at 11pm! This was my first and only order!”

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Posted 3 years ago

“Previous experience with grubhub was not good. We had a driver in the area who would take all of the tipped orders and then (with then tracker on), go, park somewhere for hours at a time. Grubhub took no action. Fast forward to having a baby. We received a gift card and attempted to use the gift card. Grubhub refused entered the card onto the account and the …charged our account anyway. Again, just had a baby, and can't use grubhub gift card for diapers. Grubhub told it was our fault because we did not select them gift card as payment. We can't, and screen captured the options where the gift card was not coming up. Grubhub ignored it. They refused to transfer the balance to the gift card and will not refund the gift card back to our account. Ergo, we have a ‘gift card' we cannot use because their screwed up system won't let us, and they will not refund the gift card … meaning they basically just stole the amount. We've had to initiate a dispute through our bank and will be closing our account. Not having these types of petty issues with DoorDash or Uber Eats, and will, never, again expose ourselves to this behavior. They can't even figure out how use a gift card and think customers will allow them to screw with their families? They've just gone nuts. They think they should get to choose whether families need diapers or grubhub? Done with these guys.”

Helpful Report

Posted 3 years ago

“I’ve had my food not delivered at all on a three occasions. The delivery driver ignored all my calls, and Grubhub did not refund my money for food I did not get. Needless to say I won’t be using their services going forward”

Helpful Report

Posted 3 years ago

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Posted 3 years ago

“Every second order gets cancelled. If I try, maybe I will get a response saying that the restaurant was closed. Also one time the delivery person simply never showed up. Avoid.”

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Posted 3 years ago

“I placed my order at 3:36 and got told my food was already done and would delivered by 4:20, that’s usually how long I wait and it’s usually on time. the girl I had was extremely rude, I asked when my food was gonna get here because the time got pushed back 3 or 4 times and she come off rude when I asked what the hold up was and they took my order back and still haven’t received it and I waited over an hour now. really slow and bad service”

Helpful Report

Posted 3 years ago

“I’ve ordered from them to get some subs from Jersey Mike’s often they were late. Service fee was a dollar and delivery was a dollar and I took five dollars to the driver. I ordered Mission Inn barbecue which was about 2 miles away from Jersey Mike’s for some people at my house my bill showed $60.40. I put in an eight dollar tip and the tax was five dollars and change. When I went back to search to see how long it was taking because they were very late I realize they charge my credit card and $91.50. They added a 699 delivery charge and $11 service fee. I called customer support the first time and got hung up on after being placed on hold. The second time the girl from India did not tell me where the $11 went and why there was a $6.99 delivery charge on top of the tip I was leaving. Enjoy your money GrubHub because I’ll never uses your service again and will tell everyone I know about this horrible experience.”

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Posted 3 years ago

“I used GrubHub regularly for a 1 month period. Horrible service. Late on multi occasions. Complained about 3 meals that were extremely late or the food was horrible to customer service. They stated they would give me a credit which I never received. Avoid this company.”

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Posted 3 years ago

“First time using it. Placed order at 12:10 and said it would be here by 12:37, reasonable. Received update that was delayed to 1:07 pm. Ok. Then another update for 1:40 pm. Now thinking there is a issue. Called the Chipotle and they said they have not received a order - seriously?! Called Grubhub, received India- not surprisingly, and cancelled. WILL NEVER USE AGAIN”

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Posted 3 years ago

“Update came an hour after the order and said they'd be an hour late from the notice. So 2 hours late. Then customer service ended our chat without so much as an apology. Horrible business and horrible customer service. This was our 1 and only time using them.”

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Posted 3 years ago

grubHub is rated 1.1 based on 1,342 reviews