grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 19th November 2024

Anonymous

grubHub 1 star review on 17th November 2024

Anonymous

184

Anonymous

Anonymous // 01/01/2019

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“What went wrong everything grubhub is a mess The driver got lost and he blamed me for it and he didn't get all my food and it was all wrong never doing GrubHub again”

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Posted 1 month ago

“If I could leave zero I would. They take your money first then don’t care about what happens next.”

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Posted 1 month ago

“I recently began using GrubHub due to its inclusion with my Amazon Prime membership, but it has turned out to be one of my worst decisions. I understand now why I typically prefer DoorDash. GrubHub's service is exceedingly slow; my food is rarely delivered on time. Each order results in a lengthy wait, often accompanied by multiple delays before the food finally arrives. When it does come, it is usually cold. After contacting customer service about the cold food, I was offered a mere $5 credit, despite having spent around $40. It took two to three hours to receive my order, and this experience has convinced me to never use GrubHub again.”

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Posted 1 month ago

“They make their drivers make multiple stops so your food will arrive cold and late. They don’t offer refunds for delivering cold food, only a lame $5 credit (which they’ll bump to $7 and then $10 if you complain, but they’re hoping you accept $5). But that’s just a way to entice you to use them again. But I will not. They suck. And they don’t pay their drivers.”

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Posted 1 month ago

“We place an order with the restaurant we've used before. Half an hour after our food was supposed to be here, we called the restaurant. No food was there for pickup. We called GrubHub and we're told that they have not assigned it to anybody when it was already almost half an hour late. They're cleaning they never assigned it but our food was missing and was never found. Do not use these people!”

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Posted 1 month ago

“You sick grub hub. Like a snail or a slug! It took you 2.5 hours to cancel the order I placed! Idiots!”

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Posted 1 month ago

“I ordered from a restaurant through GrubHub when the food came it was cold and uneditable. I contacted GrubHub about this problem and they would not issue me a refund on a $23 order. They tried to give me $10 back. This is very unacceptable and I suggest anyone that uses Grubhub to stop go to Uber Eats DoorDash or anything else but not GrubHub. This was totally unacceptable and I will never use them again.”

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Posted 1 month ago

“Terrible customer service”

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Posted 1 month ago

“Horrible service. After I waited 1 hour for pizza, I called costumer services and Laura cancelled the order without my permission. You can’t relay on them.”

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Posted 1 month ago

“I ordered Grubhub twice tonight. The first time no driver was assigned and they gave me a “credit” which was $80. Later they said my second order hours later was a “pick up” and refused to refund it so I deleted the app and they lost a customer.”

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Posted 1 month ago

“ordered to wrong address cannot cancel within seconds of placing it”

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Posted 1 month ago

“DURING THE DAY. Food was supposed to be delivered to a hospital and was delivered to the WRONG hospital. Terrible. When I looked at the picture the driver sent me I realized that the food was not at the hospital I work at. It says which hospital to leave my food IN CAPITOL LETTERS, because this has happened 5 times prior to this. PLEASE READ WHICH HOSPITAL you are going to. The cafeteria is closed and I have no food and I am unable to leave. POOR SERVICE. My money was refunded but I WANTED FOOD.”

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Posted 1 month ago

“Hi my is Christopher Ballentine I'm a driver for your company and I got a violation for orders that I didn't take because it's to many. Also I had problems with your GPS not working right or like it should be Also I have problems with finding address that had no number s on the customers house sor no lights to see the address so I have had I go pick up the order for a customer and the bags don't have them close up the they should Be so Also the have read the reviews and they are bab reviews very bab reviews and ratings and I also don't see how you guys are still in business at all! Thanks 😊 😊 👎👎👎👎👎👎👎👎👎👎👎”

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Posted 1 month ago

“We ordered twice on 9/12/24 and the first order was delivered to a neighbor 3 houses away and the house number was not even close to ours. I called Grubhub and they refused to do anything about it. I disputed the charge and tried to order again and it was late and they never showed up with the second order so again I called them and they said the same thing, no refund...! We have since closed the account and will never use them again!”

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Posted 1 month ago

“Everything! I ordered and food was no delivered. I then reordered as one of their options. On the reorder, the driver delivered the wrong food.Bot only was the food wrong but it from a completely different restaurant. Someone else’s order altogether. Two bad deliveries in a row for the same order! I would have been better off not using Grubhub.”

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Posted 1 month ago

“total nighmare. been a year since i last used the service; was a nightmare then, and i forgot why i didn't use it. reminded. absolute horror story.”

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Posted 1 month ago

“Eta changes constantly that I did not receive my food until after my lunch was over. Not worth the $5 credit they give you, im honesty giving up on this app not worth wasting your time.”

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Posted 1 month ago

“The driver left the wrong order and our only recourse was to get a refund. The restaurant couldn't help.... frustrated!! Took forever to get in touch with grubhub. Won't be using them again.”

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Posted 1 month ago

“Didn't leave my entire order. Think the driver ate it. Refused to replace. Gave lousy refund but left one dinner without a meal. Guess that they could eat the refund. Glad that the driver got their tip”

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Posted 1 month ago

“If I could leave zero stars I would. My insomnia cookie order was over 45 mins late last night. When I called the store they said my order had already left. I finally got a text update ten mins later saying my order was on the way. And the driver was not a Grub Hub driver. They were wearing an Insomnia cookie shirt? Why are we paying Grub hub for you to have your own delivery drivers. And the delivery person (I believe Bailey was the name) gave no apology as to why my order was so late. Grub Hub told me they would take care of this within 24 hours and nothing has been done. When I spoke with Grub Hub I was t trying to cancel but they lied and said order was already on its way. That was the last time we order from Insomnia OR Grub Hub. Done!!!”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,143 reviews