grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ORDERED MY FOOD AT 4:32 THEY SAID DELIVERY AT 5:18 TO 5:33 THEN CHANGED THE TIME TO 6:12 THEY CHANGED IT AGAIN I RECIVEVED MY FOOD AT 6:42 APPROXIMATELY OVER 2 HOURS FROM THE TIME I ORDERED THE FOOD WAS COLD AND STALE SINCE IT SAT IN THE RESTAURANT FOR ALMOST 2 HOURS THEN TO TOP IT OFF IT WAS A GUY ON A BIKE IF THEY DO NOT HAVE PEOPLE DRIVERS BIKERS AVAILABLE THEY SHOULD DECLINE THE ORDER THIS IS THE 2ND TIME THIS WEEK THIS HAPPENS -- I WO9ULD HAVE USED UBER EATS --THIS IS HORRIBLE”

grubHub 1 star review on 8th December 2024

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Posted 1 month ago

“If you *LOVE* paying double the price of the cost of the food, watching your driver pick up your order from a restaurant one to two miles away, watching them drive past your location to drive an additional eight to ten miles away, and THEN make their way back to deliver your now cold food, then this is the app for you. Depending on the week, this can happen anywhere from 40% to 75% of the times your order. Tipping generously does not seem to make a difference either way.”

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Posted 1 month ago

“My food almost always comes late as drivers take side trips off the path, and 90% of the time, I have missing items or incorrect order fulfillment. I've had to go to restaurants to pick up the food as the restaurant wasn't vetted properly as pickup only. Plus I often get different delivery drivers than posted as delivery agent. This tends to lead me to believe they aren't properly vetting their drivers.”

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Posted 1 month ago

“Driver who accepted order was extremely far away from restaurant. I had no chance to cancel. By the time online chat agent offered to cancel, the driver was almost to the restaurant. Then the agent prematurely canceled the order when I inquired about a partial refund instead of a credit. Maddening experience. I'm concerned the driver was not compensated for the long drive he made. Poor customer service and a poor experience for the driver, I assume, too.”

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Posted 1 month ago

“My order sat at the restaurant for over an hour. It was delivered cold and left outside. My instructions are to call. When Grubhub makes a mistake, they will not issue a refund. I included the picture the driver took.”

grubHub 1 star review on 7th December 2024

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Posted 1 month ago

“Every order I've placed had been delayed 2 or 3 times. NEVER EVER have they delivered on time.”

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Posted 1 month ago

“Absolutely ridiculous! Even if it’s free through Amazon, I refuse to wait two hours for my food. How is Grubhub even a thing when it’s this bad?! I’ll gladly give DoorDash my money from now on!!!”

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Posted 1 month ago

“I orderd food waited for a hr was up all night just for them to cancel it I will never use this app waisted my time”

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Posted 1 month ago

“Out of 6 orders the last 30 days, 4 of them were either missing items or prepared wrong. When I reported an incorrectly prepared order tonight (and sent them photos showing how it was clearly wrong) the rep in chat told me I’ve reported too many orders and despite the photos proving my claim, they couldn’t issue a refund as a result. I get that there are people that will file false claims but I send photos of every wrong order. I should be able to either get what I ordered nd paid for, or they refund me.”

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Posted 1 month ago

“I placed an order an hour ahead of time so the store will have no excuse not to deliver on time but it still went to over an hour and the order was not delivered. Not only that I did not get my order but it's as if I had no choice but to cancel the order because they had no idea what went wrong. So frustrated and soooo hungry waiting for nothing.”

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Posted 1 month ago

“I wish there was a way to give these thieving losers ZERO stars. Let’s all get together and sue them AGAIN. And DoorDash is better but they are lying thieves too.”

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Posted 1 month ago

“Food delivered to the wrong address….even sent me a picture and refused to refund my money.”

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Posted 1 month ago

“They said the order was deliver but I dint even receive it and the delivery guy dint even call me even after mentioning it hand it over to me. When I called the customer service they said they count redeliver or refund or track my package. Worst thing to use this app. DoorDash is far more better than this”

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Posted 1 month ago

“They delivered to the wrong house, offered a $5 credit on an $19.14 order and won’t give me my money back. That’s stealing. I have no food and I’m out of my money”

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Posted 1 month ago

“We haven't received our order yet and ordered it almost two hours ago. This is unacceptable. There should be a limit to how far a grubhub driver can travel between deliveries.”

grubHub 2 star review on 4th December 2024

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Posted 1 month ago

“GrubHub has the worst customer service! Takes forever to get your problem dealt with and will randomly cancel your order!!!! DoorDash never does that!!!”

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Posted 1 month ago

“All these customer that be complaining is the ones don’t tip and expect you to come delivery up stairs to high rise building, Drivers Should have at least 7 dollar tip minimum for short distance and 10 dollar tip any order over 1.5 miles period , wake up people if there robots deliver your food price will be even higher dummy, and they not walking up stairs, or getting no elevator either lol”

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Posted 1 month ago

“Absolute disaster of a company. Just always constantly wrong. You complain, they say they’ll give you their premium subscription, and never do. Worst food app on the market.”

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Posted 1 month ago

“They delivered my order to wrong address and my only recourse was a refund. Not good enough for me. They don’t even try and make it right. Every chance I get in the future, I’ll avoid Grub Hub.”

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Posted 1 month ago

“My delivery driver named p Diddy stole my food and took a picture of a snowy area lol”

grubHub 1 star review on 30th November 2024

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Posted 1 month ago

grubHub is rated 1.1 based on 1,314 reviews