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grubHub Reviews

1.1 Rating 1,400 Reviews
2 %
of reviewers recommend grubHub
1.1
Based on 1,400 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 17%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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grubHub 1 star review on 16th February 2025
Sandra Nolff
grubHub 1 star review on 14th February 2025
Chud
grubHub 1 star review on 14th February 2025
Chud
grubHub 1 star review on 14th February 2025
Chud
grubHub 2 star review on 24th January 2025
Carol
grubHub 2 star review on 24th January 2025
Carol
grubHub 2 star review on 24th January 2025
Carol
225
Anonymous
Anonymous  // 01/01/2019
Worst customer service experience. App is has more restrictions on menu than I've seen on Doordash or Uber Eats. 4 orders since October that I got refund email confirmation on. Come to find out today those refunds were never processed and instead I got double charged on one of those transactions. Upon chatting with SI Fitzgerald on app support, I was first asked to check with my bank, then told he will fill a report, then he refused to compensate for inconvenience with bad attitude. DISAPPOINTED
Helpful Report
Posted 2 years ago
1st time customer. Very disappointed, upset and frustrated. The delivery driver that was assigned to my personal order claimed they delivered my food a total of $50 along w/ a tip I generously included before services were complete. After calling I was told I apologize nothing can be done. We won't refund your money and have it redelivered to the address. We will only redeliver without a full refund. We won't compliment your order after the horrible injustice and first experience with GrubHub. DO NOT RECOMMEND THIS PLACE EVER!!!
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Posted 2 years ago
Grubhub is giving Amazon a bad name! Free Grubhub delivery for 1 year if you're an Amazon Prime member. Our food was picked up for delivery and on the way to our house, the Grubhub driver stopped somewhere else to pick up another order. We watched online as his car sat for 15 minutes while he was waiting for the other order. By the time we got our food it was obviously cold! This should not be allowed! Horrible customer service. Grubhub needs to change their delivery process and focus on one delivery at a time.
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Posted 2 years ago
If I could leave no stars I would. They are the absolute worst. Delivery is always late. Food is always cold. Their customer service sucks they won’t even begin to help you. Not only that in the last 6 times I ordered I ended up having to go pick it up myself 2 of the times. Otherwise you don’t get your food and are still charged
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Posted 2 years ago
Grubhub not only allows theft, they assist with it due to them getting a kickback. They do not help the customer at all. Their customer support even stated that do not have a legal team.....what king of multi-billion dollar company doesn't have a legal team? Their customer service refused to assist in any way.
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Posted 2 years ago
1 out of every 6 orders have been cancelled after waiting 45 minutes to an hour for them to inform me. If you are short on drivers I would change my order to pickup. The last time they waited till the restaurant was about to close to send someone who could not find it. The icing was a stock $5 coupon on my next order. I’ve used the app for years placing orders no less than $40 each so a $5 coupon is a final slap in the face. There are plenty of other delivery apps and services that treat customers well.
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Posted 2 years ago
OK 2nd time now in 3 months, from two different places in which I'm missing items. The restaurant says the driver took it. No one is helping me other than to credit the item- guess no dinner tonight. These guys are terrible and what's worse, is the customer service call I hung up with is terrible and they wouldn't send out another driver.
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Posted 2 years ago
There isn't anyway to give negative stars or I would.. This is one of the poorest excuses for a business I am aware of.. I placed an order and after waiting an additional 30 minutes reached out to customer chat.. I was told their driver was there waiting on my order.. This was a lie, I called the restaurant and no one was there or had been there.. The restaurant in Exemplary Business Practice offered to remake my order.. Grubhub canceled due to "issues" I was told they didn't have a delivery person.. A business does not take your money for a fraudulent available service and then lie about it.. I intend on contacting every restaurant that uses them and offering them much better suggestions for their business just as I did The Restaurant My Order was left sitting.. DO NOT USE GRUBHUB IN THE WEST GEORGIA AREA!!!
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Posted 2 years ago
We placed an order for birthday and a delivery guy came to our street address and then it's show deliver but I never got any delivery. Grubhub customer service never picks up any calls and chats. They just say will refund your order, but they don’t have the driver’s contact details. They will ruin your celebration and Grubhub doesn’t care.
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Posted 2 years ago
I wish I could give zero stars. The driver was over an hour late, the food had been sitting at the restaurant for over an hour, and customer service was rude and terminated our chat before the situation was resolved. Save yourself a giant hassle and just go with another delivery service. Grub Hub deserves to go out of business.
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Posted 2 years ago
i have ordered 3 different times in the last month and everytime there has been a delay making the order 2 hours before i receive it. today when ordering it said 30 to 45 minutes and got a message stating there is a delay. original time was 12:12 to 12:22 then got a message stating delay 12:45 to 12:49 just checked status and now its saying 1:15 to 1:25
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Posted 2 years ago
This company never will give their promise refunds back to your account. Never trust on them. Make a complain the first time you notice they didn´t refund you what they promise and stop using them right away. I had many problems with them for trust on them, and they never solved my complaints...Even when my orders were cancelled by them, I never received my refunds back... This company sucks...Big Liars...
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Posted 2 years ago
Company is completely inept. They missed half my order. I get the restaurant is partially to blame but as my representative Grubhub has to take some responsibility. It wasn't a big deal. I contact customer service and they quickly adjusted the price and placed a second order for me. The real problem came later. I placed the order with my corporate credit card. $300 lunch for my staff. I was not there to look at the receipt. A month later when I'm filling out my expense report I discover they switched the charges to my personal card. I figure they can fix it so I contact customer service and they say they can't do anything and I have to ask my bank. Which my bank had nothing to do with this and even if I did ask them I would have to get 2 different companies to agree to transfer the charges. I explained to customer service that what they said was completely illogical but they said nothing can be done. As it is this was not the first order they messed up. Worthless company and completely inept staff.
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Posted 2 years ago
GrubHub is easily the worst delivery service out there. I ordered from them - they indicated that they delivered my food but then nothing showed up. So, I phoned them and they placed a reorder. They then call me - 3 hours after my first order - as I'm waiting for my reorder and tell me that the driver dropped my order so they are cancelling the order. The first order was dropped? The second? The Customer Service person was not helpful. NEVER ordering from GrubHub again!
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Posted 2 years ago
While thinking I was on a restaurant website to place a take out order THAT I WOULD PICKUP, I was somehow and unknowingly redirected to Grubhub. Once I arrived at the restaurant to pick up my meal, I discovered that I was charged over $7 extra and for absolutely NOTHING. Customer service was no help and would not refund a dime. This is a terrible, unethical company that takes advantage of people unfamiliar with its services.
grubHub 1 star review on 15th November 2022
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Posted 2 years ago
Delivery times keep getting moved further and further out. B honest if u don't have a driver just say so. Membership canceled. Doordash can have the same order done in 10 min.
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Posted 2 years ago
Unethical business practices. After reporting that my account had been hacked, I was promised a refund. One month later, my complaint was marked "resolved" by their customer service, and no refund posted. I see this is a common complaint. I have notified the banking institutions I use for on-line purchases. I suggest everyone else do the same. This company cannot last much longer with the current "Customer service" model they employ. Do business with them at your own risk.
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Posted 2 years ago
Their customer service is awful. My driver was right in front of the building and then left and we didnt receive our food for another 45 mins. The driver never answered when we reached out and our food was very cold by the time it was delivered. They do not refund and will only give a small credit.
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Posted 2 years ago
Price was fair, delivery was extremely fast, food arrived as ordered and was delicious! Easy to track delivery.
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Posted 2 years ago
I didn't get my food or my refund
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Posted 2 years ago
grubHub is rated 1.1 based on 1,400 reviews