grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,567 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 15th April 2025

John

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of 6 orders the last 30 days, 4 of them were either missing items or prepared wrong. When I reported an incorrectly prepared order tonight (and sent them photos showing how it was clearly wrong) the rep in chat told me I’ve reported too many orders and despite the photos proving my claim, they couldn’t issue a refund as a result. I get that there are people that will file false claims but I send photos of every wrong order. I should be able to either get what I ordered nd paid for, or they refund me.”

Helpful Report

Posted 4 months ago

“I placed an order an hour ahead of time so the store will have no excuse not to deliver on time but it still went to over an hour and the order was not delivered. Not only that I did not get my order but it's as if I had no choice but to cancel the order because they had no idea what went wrong. So frustrated and soooo hungry waiting for nothing.”

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Posted 4 months ago

“I wish there was a way to give these thieving losers ZERO stars. Let’s all get together and sue them AGAIN. And DoorDash is better but they are lying thieves too.”

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Posted 4 months ago

“Food delivered to the wrong address….even sent me a picture and refused to refund my money.”

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Posted 4 months ago

“They said the order was deliver but I dint even receive it and the delivery guy dint even call me even after mentioning it hand it over to me. When I called the customer service they said they count redeliver or refund or track my package. Worst thing to use this app. DoorDash is far more better than this”

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Posted 4 months ago

“They delivered to the wrong house, offered a $5 credit on an $19.14 order and won’t give me my money back. That’s stealing. I have no food and I’m out of my money”

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Posted 4 months ago

“We haven't received our order yet and ordered it almost two hours ago. This is unacceptable. There should be a limit to how far a grubhub driver can travel between deliveries.”

grubHub 2 star review on 4th December 2024

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Posted 4 months ago

“GrubHub has the worst customer service! Takes forever to get your problem dealt with and will randomly cancel your order!!!! DoorDash never does that!!!”

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Posted 4 months ago

“All these customer that be complaining is the ones don’t tip and expect you to come delivery up stairs to high rise building, Drivers Should have at least 7 dollar tip minimum for short distance and 10 dollar tip any order over 1.5 miles period , wake up people if there robots deliver your food price will be even higher dummy, and they not walking up stairs, or getting no elevator either lol”

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Posted 4 months ago

“Absolute disaster of a company. Just always constantly wrong. You complain, they say they’ll give you their premium subscription, and never do. Worst food app on the market.”

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Posted 4 months ago

“They delivered my order to wrong address and my only recourse was a refund. Not good enough for me. They don’t even try and make it right. Every chance I get in the future, I’ll avoid Grub Hub.”

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Posted 4 months ago

“My delivery driver named p Diddy stole my food and took a picture of a snowy area lol”

grubHub 1 star review on 30th November 2024

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Posted 4 months ago

“They put vegetables on my pizza when we ask for pepperoni straightly we put no words there that start with v so I don't know how they got confused with vegetables 🫡🫡💔”

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Posted 4 months ago

“I. Order a beef from Jay’s beef and it was to be delivered and I even tipped the driver 20% but as soon as I completed the order I got a text saying that it was ready for pick up so I called Grubhub and they said that there’s nothing they could do. SO TO ME GRUBHUB is totally USELESS 😫😫😫😫😫😫😫😫”

Helpful Report

Posted 4 months ago

“I don’t think I’ve ever used a worse service in my entire life. I paid extra money to be a member so that I may get my food on time and maybe have some surety that the food I get is correct. 90% of my orders have arrived late and they just slap a $5 coupon on that instead of rectifying the issue. Also, on multiple occasions, the food I received was an incorrect order belonging to someone else. I reached out to the customer care chat, which in itself takes INSANELY long to reply. I offered to send them pictures of the incorrect order I received but was told that I’m ineligible to be refunded. So I waited 1.5 hours to get my food, only to get someone else’s order from an entirely different restaurant, never to be refunded, even when I was willing to send them pictures and receipts of the order that I got. DO NOT WASTE YOUR MONEY HERE”

Helpful Report

Posted 4 months ago

“I ordered from McDonald's and it was the worst delivery experience I have ever had!!! I ordered a medium milkshake, 2 breakfast burritos, egg mcmuffin,and 1 hashbrow. The food on the sight came to about 19 dollars. When the food was on the way I got a recipe via email for almost 34 dollars! You have to be kidding!!! The food was cold and the milkshake was melted!!! The hashbrown was missing!!!! They only said they would refund less then half of the bill!!! I was so angry I can't even tell you!!!! I will never and I mean never order from them again!!! What a disgusting company!!!!!”

Helpful Report

Posted 4 months ago

“I ordered delivery and they changed it to pickup and I told them to cancel the order because I didn't have a way to get it and they wouldn't. They took my money for delivery and the fees and I never received my food. Never order from them again.”

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Posted 4 months ago

“Grub Hub delivered our order late, didn’t notify us (eg knock on the door or ring the bell), and left our order out in the cold! Why do restaurants partner with them?”

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Posted 4 months ago

“Do yourself a favor: quite this lame 3rd party food delivery service. They are overcharging you on every single item ordered then they never take responsibility for their drivers not delivering the order, or delivering it damaged, or the restaurant messing up the order, or delivering a spoiled food or not what you ordered. If you try to initiate a complaint with GrubHub they're going to do you a huge favor by giving $5 or $10 credit toward your order. And sometimes they simply forget about even such a tiny promise, and don't give you anything at all after half hour spent on the useless chat. Presently I am disputing the entire order that was not only wrong order but also arrived spoiled. They promise to give me a full refund but instead charged me a lesser amount. So I'm presently am disputing it with bank. Their customer services either non existence or careless to say the least. Glad there are tons of worthy competitors out there to order food delivery peacefully.”

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Posted 4 months ago

“Food was really late + all cold & soggy”

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Posted 4 months ago

grubHub is rated 1.1 based on 1,567 reviews