Hollister Co. Reviews

Name: Hollister Co.
Rating: 2.97

3.0 Rating 87 Reviews

49 %

of reviewers recommend Hollister Co.

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3.0

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Hollister Co. 5 star review on 22nd May 2022

Subha

Hollister Co. 1 star review on 23rd February 2022

Mary Broad

Anonymous

Anonymous // 01/01/2019

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“I had placed an order for two bottoms, very simple order. They said that my order was delivered but I said that I have video proof that it was never delivered on the given date. Next I contacted them to have my order resent, I only received one of the two items I purchased. I waited a little longer because it was the holidays and never received my order, and when I attempt to reach someone nobody responds. I’m going to give it another try after the holidays but I’m certain that I’m never going to be shopping at Hollister again.”

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Posted 2 years ago

“Poor returns process. Feel ripped off. Tried to order a hoody through the app and it crashed part way through the payment, or so I thought, so I ordered through the website instead. Paid £5 delivery(!) for one of the hoody orders and nothing for the one through the app. The payment had not yet been authorised so I contacted Customer Services to request the cancellation of my duplicate order. Surprisingly, I was informed that my order was 'already processing for shipment, so I can't make any changes.' They continued to tell me that I would have to wait for the delivery and then organise the return myself at cost to myself: 'For returns, a fee of £5 will be deducted from your refund if you use either the label in your package or the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.' So, I have already had to pay £5 for the delivery for a duplicate, unwanted order and then have to pay another £5 or pay the postage to a return a £13.95 hoody! Disappointed is not the word. Merry Christmas to you too Hollister!”

Helpful Report

Posted 2 years ago

“Dear Hollister, I’d like to express my extreme disappointment at how I have been treated by your store manager in Brighton shop. On Sunday 07/11/2021 I have visited your Brighton shop where I found a sweatshirt that I wanted to buy. While I was browsing the shop floor I was advised by your staff member that if I sign up to a club that day I will receive £10 off my £40 purchase. Since the item I wanted was £49 that seemed like a good deal. So I took the sweatshirt to the till where I was served by Zoe the assistant store manager. At that point, I was asked by Zoe if I want to sign up to the club to get £10 off. I said yes, put my email address in and Zoe scanned the item and asked me to pay. At that time I didn’t realise that the £10 was not deducted from the bill. So I asked about it. The answer I received from Zoe the assistant store manager made me question Hollister’s ethics and integrity. Zoe stated that I only get £10 off of my next shopping. At no point that was explained me! The shop floor assistant said I’ll get it today if I sign up. But Zoe stated that to get it today I’ll have to go back to the shop floor assistant and signed up with her, then come back to the till and she will be able to give me that £10 off!!!!!!!! I could not believe my ears. That came from the assistant store manager!!!! So to recap: I only get the discount on the day if I walk back to the shop floor and sign up with someone else at the shop floor but not Zoe?! Makes no sense to me as both of them are employed by and work for Hollister. Both have access to the same system. The promo sticker at the till did not specify when you have to sign up or when the discount will be available. Feels to me as if I was being scammed by the very employee who supposedly is there to enforce Hollister rules? So Zoe either did that on purpose to maximise her daily revenue or this is what Hollister trains their staff to do which is worrying. In any case, I was so shocked and felt utterly scammed that I asked for a refund which Zoe processed. She did not offer to honor the promotion she did not apologise, she just said that I’d have to sign up with her colleague to get £10 off today. Once I left the store I called Hollister to inform them about what just happened to me and the advisor I spoke to assured me that Hollister will contact the regional manager to pass the concerns raised. She also promised that someone will be in touch via email to let me know what happens next and offer me some sort of compensation for this horrific experience I had at the Brighton store. Needless to say, I have not received any communication from Hollister, hence this email. So it seems that customer service is not something that is provided by Hollister. I strongly feel that your advert should be reviewed by Advertising Standards Authority as your staff are not honoring what is advertised. I’m extremely disappointed in this entire experience. Something I should share and social media and review sites. I attached a picture of the advert from your Brighton shop. Details from the receipt: - Store 31027 Churchill Square 67 Russell Pl Units 82-82-84 Brighton ESX BN1 2RG - Reg 003 - Trans 7312 - Date/Time 2021-11-07 11:27 - Cashier 02361139 - Item 649720432 Sweatshirts £49.00 Barcode of the receipt 703129031021303022111487 Regards, Mr Christopher Armstrong.”

Helpful Report

Posted 3 years ago

“I'm a faithful customer and always loved HCO UNTIL recently Prices are high asf and the quality of the clothing has since thinned. It used to be worth the price but everything is so cheap made now and falls apart after 2 washes.”

Helpful Report

Posted 3 years ago

“First had an item sent with a hole in it, then got sent the wrong size and now been waiting 8 weeks for my refund! They are currently ignoring me - customer service is disgusting! Be careful if you're going to order online for them!!”

Helpful Report

Posted 3 years ago

“I’m absolutely flabbergasted with the service from this company! They are not able to deliver an order properly. I’m out of pocket now because they are refusing refund or replace. I meant to get two different size jeans as I didn’t know which one would fit but I have only received one pair. I cannot believe it!”

Helpful Report

Posted 3 years ago

“Wish I had read the previous reviews. I totally agree with this place stinks. Extremely persistent in giving me a store credit when I came in with a receipt. Never deal with them again. People spend your money elsewhere. Others will appreciate it in these hard times. Largest companies such as this, still sucking us for our money. We have a choice.”

Helpful Report

Posted 3 years ago

“I bought jeans and the package said they were delivered. When I checked I didn’t get any and I contacted hollister. They are sending me a new pair. I never leave reviews but I appreciate it so much when I company is willing to do this. They have my perfect size and I will continue shopping there.”

Helpful Report

Posted 3 years ago

“I bought a jacket , when got the jacket the zipper was damaged, at the same time I called the costumer service to report the issue , but they are not cooperative (worst costumer service) . I got the jacket with a sale price (nice price) the option they gives me its get the refund and return jacket back it’s no more sizes.”

Helpful Report

Posted 3 years ago

“Worst customer service over the phone for online orders . I have placed online order and the second day of my order the prices changed on the website. I called the customer service for price match but they didn’t gave to me . But there website clearly says we can get price adjustments for our order with in 14 days of our order . Huge disappointment as I am the regular customer of Hollister 👎👎👎”

Helpful Report

Posted 3 years ago

“I placed an order on 8/25 and my apartment # wasn't put in my package. Fedex couldn't deliver because of this and I called Hollister and was told the shipment was on it's way back to the store. I canceled that order and placed another order. The next day fedex delivered my first order that I canceled. I was refunded for my first order and then recharged for it since it was delivered. The second order was delivered and I returned it in the mail the same day. I was e-mailed 2 e-gift cards instead of my $208 being put back on my debit card, which was how I paid. I have called, chatted, and e-mailed and was told I would get a response in 3 business days. This was on the 14th! I know you have a 30 day return policy to get your original for of payment back, but the merchandise was returned before 30 days and it was the stores mistake in the first place! Almost 2 months later, still no answers!!! Definitely not happy and won't be spending anymore money here!”

Helpful Report

Posted 4 years ago

“Website so easy to use. Fast delivery Clothing is excellent quality and washes really well.”

Helpful Report

Posted 4 years ago

“I bought a jacket 2019 dec returned in feb due to feathers coming through. Went to shop with original receipt (no other receipt given) Told from a photo by customer service it was wear n tear. Bare in mind I've been housebound from March to August due to covid and illness. So apparently a £90 jacket gets worn a few times then washed and its classed as wear and tear. Come on really hollister!! I was a loyal customer as was my family and now we aren't going to return custom if this is how they treat loyal customers Very unprofessional”

Helpful Report

Posted 4 years ago

“Terrible company They charge fortune for the shipping and then include what looks like free return label but only later I realise they have deducted £9 from my refund I don’t remember seeing this on the return label ,as I would if kept an item Over all I paid £5 shipping fee and £9 return fee for £19 top Awful”

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Posted 4 years ago

“SHITTY ASS COMPANY!!! TELLING ALL MY FRIENDS NEVER EVER SHOP HERE AGAIN!!!”

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Posted 4 years ago

“THIS COMPANY IS A SCAM!!!@ DON'T ORDER!!!”

Helpful Report

Posted 4 years ago

“Very bad experience. Over priced items I never received. Nothing but a headache”

Helpful Report

Posted 4 years ago

“This company makes me sick to my stomach with how downhill they have gone. Straight SCAMMERS now”

Helpful Report

Posted 4 years ago

“HORRIBLE CUSTOMER SERVICE, NEVER DELIVERED ITEMS BUT SENT EMAILS SAYING THEY DID, CUSTOMER SERVICE DOES NOTHING. SAVE YOUR MONEY!!!!”

Helpful Report

Posted 4 years ago

“THIS COMPANY IS A SCAM!!!@ DON'T ORDER!!! CLAIMED THEY DELIVERED MY ITEM AND NEVER DID... TWICE!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hollister Co. is rated 3.0 based on 87 reviews