Home Bargains Reviews

Name: Home Bargains
Rating: 3.24

3.2 Rating 277 Reviews

55 %

of reviewers recommend Home Bargains

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3.2

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Home Bargains 1 star review on 25th September 2022

Paula

Home Bargains 1 star review on 30th July 2022

Chris

Home Bargains 1 star review on 18th December 2021

Jane Gallo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the new Peterlee store, it's a huge store but during the pandemic they need to be controlling the amount of people in there, queuing to get served I was 30th in the queue, then members of staff are puyting themselves in between the people queuing to put 1 bottle of pop on the shelf! I said if you'd said excuse me I would have moved, apparently she doesn't have to as she works there! The woman serving us wasnt wearigna face covering (fair enough if exempt) but chewing gum like a donkey isn't a nice look! Asked if I wanted a bag, I said yes please, so she Chucked 3 at me, I said I only need 1, she replied "I've charged you now" I WON'T BE BACK. ITS LIKE THEY'VE BEEN GIVEN A JOB 10MINUTES BEFORE OPENING AND CUSTOMER CARE SKILLS ARE ZERO”

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Posted 3 years ago

“All through this pandemic Uttoxeter home bargains staff have been exceptional. From Chris the manager to Sharon on the tills. The service received from ALL staff has been A+. The prices have ensured that me and my family have been able to have access to essential items such as hand sanitizers to face masks and disinfectants. Scented candles to help relaxation and keep anxieties at bay to art and craft items to be creative and keep occupied whilst staying indoors, home bargains has it all! Thank You!!!!! Masks available if you have forgot to bring your own and hand sanitizer on the door with wipes for baskets at all times, Excellent!”

Helpful Report

Posted 3 years ago

“I was in Home Bargains, Craigavon 3 nights ago. There was a group of 5 people all bunched together at the check out. two of them had masks leaving their noses exposed, another was not wearing a mask at all. They were breathing all over us customers and the young man at the check out. I challanged them and their response was rude and belligerent. Surely You can insist that only people wearing masks can shop in your stores or do you want another lockdown and more deaths?”

Helpful Report

Posted 3 years ago

“Visited Hillsborough Sheffield today 14th Feb. No wipes or hand sanitizer out they were empty. At least 3 people not wearing masks and no one says anything to them! Messages over tannoy saying customers are important and please keep distance and use wipes and sanitizer on entry. Would have done if they were available ! I would have thought staff could refuse to serve people not wearing masks. If your company is concerned about customers they should look after the ones that abide by the rules. B &M bargains and Wilko and other shops in walking distance. Please up your game! Put signs on door saying no mask no admittance. We are in middle of a pandemic! If stores can ban shoplifters surely they can stop these people entering.”

Helpful Report

Posted 3 years ago

“Went to the Poole store today. No Saltz cheese biscuits.Anything else we bought was totally incidental.”

Helpful Report

Posted 3 years ago

“I'm sorry to say that during our last shopping experience in Home Bargin we notice a lot of customers were allowed in the store with out face masks in the Wolverhampton store on Stafford street. Due to Covid and the very high rate of infections in Wolverhampton we are all asked to follow the guideline as set out by health officials. Other stores in the city centre insist the wearing of face masks before being allowed in the store and if there is no compliance then entry is not allowed to protect fellow shoppers some of which could be deemed vulnerable and at risk. Surely we are all responsible for the protection of one another, especially in these critical times. Wolverhampton is itself among the highest levels of infection and therefore everyone and each establishment should promote every measure to protect each other locally and within our tight communities. There were too many in that store who don't recognise the dangers of ignorance. We thought this should be brought to your attention especially when more are dying of covid related illnesses in our area. To say that store supervision can not insist on wearing face mask does not promote a safe shopping experience for many of your customers. Could you please reply to my review as I would like to know your thoughts on this matter. Kind regards D. Dawes”

Helpful Report

Posted 3 years ago

“I find the service in every home bargain store I have visited far superior to any other major retailer. Staff in almost every other supermarket make you feel as though you are an interruption to their work and not the purpose of it. Certainly not the case in home bargains . Can never fault it”

Helpful Report

Posted 3 years ago

“I am dissapointed to say that the… I am dissapointed to say that the customer service with home bargains and head office is terrible my car was damaged & petrol tank & tank strap and underbelly pan guard ect was damaged by loose kerb stone in parking bays at local home bargains fraserburgh store on reporting this to instore manager alexander who watched cctv and verbally agreed to me and present witness that he could see the incident happen time and date stamped on store cctv filled out instore claim form & sent head office via email 2 quotes from local garages for repair after we recieved one letter from them via post to be left over 6 mo ths with no reply untill we had chased up the matter instore and got a hold of head office number in liverpool to be told they investigated this and dont belive there carpark was able to cause damage yet behold they have had entire carpark repaired ! Disgusting i was left paying insurance and finance on my car while awaiting to hear from them and ended up having to pay to repair it myself as mot was due and as a carer i relay on my car ! Disgracefull treatment from such a big company intend to take this matter to small claims court to be resolved i have all emails and photographs to back up this matter !”

Helpful Report

Posted 3 years ago

“Ianbh7 Porter Great selection of goods. The manager was very professional and knowledgeable on the products I had some questions on. I will be back.”

Helpful Report

Posted 3 years ago

“I visited your Stanningley branch and couldn't find what I was looking for. I came across an assistant tall slim with long dark hair I think her name was Julie. I asked her where the item was and she was very polite and took me straight to the item. Even though she was busy she broke off to help me. She wished me a good day and I left with a smile. Nice to see happy staff in these tough times”

Helpful Report

Posted 4 years ago

“I am a carer and I usually get needed materials for my client in Poole retail park. The staff is always very helpful. One of the staff members(Alexander) was very courteous and accommodating on the 6th of this month. He was very good indeed.”

Helpful Report

Posted 4 years ago

“Service ,price& value all good. Social distancing &none mask wearing terrible.”

Helpful Report

Posted 4 years ago

“Went to your new branch at Stanningley Leeds . I needed some assistance with one particular item . I was assisted by Julie . She helped me and gave me some great advice I also spoke to the manageress who was very helpful . I live nr the Kirkstall bridge store but much prefer to travel to your Stanningley branch . I would highly recommend shopping there and the staff make shopping more pleasant”

Helpful Report

Posted 4 years ago

“I visited the Home Bargains store in Penrith today and want to tell you about the marvellous staff you have there. I asked the manageress if there were any more giant cuddly dogs left she explained they were waiting for an order. She was so pleasant. I bought 1 cuddly dog and 1 cuddly bear and whilst waiting at the till queuing in the aisle a young man and the manageress i think her name was Rebecca were carrying a huge box of toys round the busy store looking for me to exchange the bear for the cuddly dog. I was so grateful to them, a delivery had just arrived! Marvellous service. Then Helen at the till helped me with my large toys and shopping, she was kind, helpful and cheery. Nothing was a bother. The store was very busy too. I was so impressed with everything. A joy to shop there thank you so much. Stephanie Wigham”

Helpful Report

Posted 4 years ago

“Lovely new shop in Holyhead. Sadly, they do not take covid measures very seriously. Young staff walking around and on tills with no masks. Also allow young mothers to enter with no masks and smirking at other shoppers. Will be going to Poundland next door next time as I feel safer there!”

Helpful Report

Posted 4 years ago

“They have everything I need and I just love the shop”

Helpful Report

Posted 4 years ago

“Visited the store in talks pits yesterday as I regularly do. Was served by a very rude, ignorant young man called Josh on till 3. He virtually threw my goods down the belt at me and then proceeded to throw my till receipt. I had to stretch across the counter to pick up the two receipts. He showed no apologies for his attitude and was downright rude. If this is the quality of employees home bargains are taking on then they must be desperate and have no standards. This young man should not be serving the general public. Real bad attitude which was totally uncalled for.”

Helpful Report

Posted 4 years ago

“In at the cramlington store today saw at least 6 customers without a face mask on no member of staff approached them they havenow lost my £30 at least every week come on home bargains do your job!!”

Helpful Report

Posted 4 years ago

“Visited the store in Fallowfield Manchester. No staff were wearing masks and only half the customers. I complained to HO and their reply was that maybe the staff have an exemption certificate and the do 'encourage' the wearing of masks. Perhaps they should enforce masks I don't believe all the staff are exempt!”

Helpful Report

Posted 4 years ago

“I love home bargains the items that are stocked are brilliant most of the staff are great friendly lovely people,on this occasion it was the harborne store,I'd picked up some pain killers the ticket stated 99p put them with my other shopping,went to the tills just asked the cashier which was not one of the regular girls to check the price for to make sure it went through at 99p she checked and said that they were 1.79 got do you want them not asked her to get the manager to check which she did,she was ok but the attitude of the cashier I think was pretty off,I was only wanting the product at the price it stated,then she starts pushing the items through like I caused her a big problem,I shop in there a lot and love the store and the staff by this girl who really needs to get some people skills I work in retail and if I treated my customers that way they wouldn't be happy,if they don't like the job whey do it it's working with the public,or saying that she's shop floor,and they call them to the tills when busy, they obviously hate it, again most of the staff are lovely,but she ruined my shopping experience today, thankfully when I went into marks and Spencers my experience in there totally different wonderful customer service your treated like a human being.”

Helpful Report

Posted 4 years ago

Home Bargains is rated 3.2 based on 277 reviews