Howdens Reviews

Name: Howdens
Rating: 1.82

1.8 Rating 216 Reviews

18 %

of reviewers recommend Howdens

Company Reviews

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Metrics

1.8

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Howdens haydock is a new branch...nice and clean and modern with very helpful staff...highly recommend”

Helpful Report

Posted 5 years ago

“Love my new kitchen from Howdens! The quality and price of it has been second to none. Any questions I had I just popped in and someone was always available to help me out. Even though my kitchen fitter made the order, Howdens were happy for me to make changes and give me advice directly. I will definitely use them again for future projects.”

Helpful Report

Posted 5 years ago

“Nothing wrong with the sales part of the process, polite, knowlegable guy and happy with kitchen quality. The installation was another matter, completely incompetent tradesman. I've been in tears for days since he left on Sunday with what he considered to be a finished job. Except his work was so poor, I now face further cost in getting someone else to come and fix what can only be described as botched job. Now I am all cried out, my tears have been replaced with absolute fury. I feel let down and betrayed and having spent what I consider to be a massive amount of money, I have kitchen I currently cannot use; the doors are not right, the drawers don't open/close, all of the finishes are sloppy and I cannot quite believe Howdens passed this particular individuals number to me in the first place. Don't you carry out checks on their level of competency? I am devastated this has happened and I daresay that Howdens wont be remmotely interested in any of this having made the sale. I am thoroughly disgusted and regret choosing Howdens in the first place.”

Helpful Report

Posted 6 years ago

“I visited Howdens in Leek and couldn't fault the service from start to finish. The kitchen was delivered when they said it would and when I had a slight issue with a door their customer service was impeccable and no hassle. Howdens excelled and made what could have been a hard job straightforward. I would not hesitate to use Howdens Leek again or recommend them. Special Thanks to Sharon on design and product choice and to Phillip who went the extra mile to ensure our project proceeded smoothly and came in on time. Many Thanks :)”

Helpful Report

Posted 6 years ago

“Great choice of kitchen styles. Fast and efficient delivery. Staff helpful and friendly. Kitchen units of good quality. Kitchen now looks fantastic”

Helpful Report

Posted 6 years ago

“I wanted a handle that was on display, but apparently discontinued. I said I was happy to take the display item. Was told could not do that because of 'company policy'. When asked what would happen to said door handle, was told it would end up in the skip. Apparently, this is what Howdens do all the time. Cut out the middle man [the customer]. Product manufactured and then sent to landfill. Should anyone buy anything inbetween times, it a bonus. Plus side. The member of staff who served me was excellent. His manager, sadly will never fit that category.”

Helpful Report

Posted 6 years ago

“I visited Howdens in Alloa and from stepping in to the showroom to the completion of the kitchen installation was first class. The salesman was not pushy and gave some great ideas for the worktops, doors and floors. After that Jonathan the designer visited and measured up and was able to discuss our requirements and showed a great understanding and level of knowledge about what would and wouldn't work in our kitchen. Again he was able to offer some inspiration for improvements. He was on time and very pleasant to work with, The kitchen was delivered when they said it would and when i had a slight issue witha door their customer service was impeccable and no hassle. What was a very demanding time within the house due to renovations Howdens excelled and make what could have been a hard job easy and a great experience. i would not hesitate to use Howdens in Alloa again or recommend them.”

Helpful Report

Posted 6 years ago

“Everything about my purchase was fantastic especially the great service by the new assistant manager who could not have done more to make us happy. perfect thank you.”

Helpful Report

Posted 6 years ago

“I was looking to buy a new kitchen and friend told me about Howdens in Fenton Stoke on trent. He wasn't wrong the guy name Mark gave me loads of help and good advise he worked the sizes out and got everything bob on. They delivered when they said they would which was great. The fitter made lovely job ! Top marks to Howdens and Staff. Regards Jeff Pyatt”

Helpful Report

Posted 6 years ago

“All the products we bought from them were of a very high standard, affordable etc. There customer service whoever you spoke to and they were many, was of a high standard, politeness, helpful and nothing was too much trouble. Particularly Carrie the Pie Lady ! Andy the designer, from the 1st meeting at site to the sit down and visualise meeting where he shows you what he's done with your ideas was fantastic.”

Helpful Report

Posted 6 years ago

“Excellent service from everybody I have come into contact with. Unfailingly friendly, polite and attentive. Brilliant kitchen planner, and I now have a fabulous kitchen.”

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Posted 6 years ago

“Knowledgable and helpful staff. I left without my receipt, my fault, and they emailed it to me the same day. Excellent customer service will definately use again”

Helpful Report

Posted 7 years ago

“Held up kitchen refit by a day. Manager changed plan never told anybody, worktop missing, wrong oven. Handles missing, shelve fixings missing. Manager had a bad attitude ended up costing us a lot more money than it should have been. Didn't even honour the free Presco!”

Helpful Report

Posted 7 years ago

“Cath their designer was first class, unfortunately she has now moved to another firm, however Howdens customer service and delivery were great”

Helpful Report

Posted 7 years ago

“Recently purchased a kitchen from them and the service and quality was superb. Hayley who dealt with our purchase was so helpful and professional and really knew her stuff.”

Helpful Report

Posted 7 years ago

“everything”

Helpful Report

Posted 7 years ago

Howdens is rated 1.8 based on 216 reviews