Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE HOME DELIVERY SERVICE IS EXCELLENT ALWAYS WITHIN GIVEN TIME FRAME AND THE CHAP ALWAYS ASKS IF I WANT THE DELIVERY CARRIED THROUGH THE HOUSE.”

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Posted 6 years ago

“Fast efficient service, delivery always on time, goods always in stock, drivers friendly and polite... Food is pretty good too!”

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Posted 6 years ago

“Good food at a good price. The crab linguine is to die for”

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Posted 6 years ago

“Happy to eat very tasty food for very reasonable prices”

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Posted 6 years ago

“Lovely clean shop helpful staff and my home delivery came on time very happy customer.”

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Posted 6 years ago

“I shop at Horwich Iceland Store regularly and I have been meaning to leave a review for a long time. I'd just like to say all of the staff are so pleasant and helpful but in particular Adam Crolla - he always manages to make me smile and nothing is ever too much trouble for him. Well done to him and all the other staff.”

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Posted 6 years ago

“really happy with the products”

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Posted 6 years ago

“Excellent service excellent products free delivery very friendly staff and delivery drivers”

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Posted 6 years ago

“the price and quality is great”

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Posted 6 years ago

“good quality at a great price, with excellen friendly staff.”

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Posted 6 years ago

“good prices and big large options”

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Posted 6 years ago

“Happy young staff that serves us .. always so kind to the old folk that go in and never rushes them through .... Good to see young ones having patience with customers that need abit more time and help ...”

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Posted 6 years ago

“Free Delivery over 35 pounds straight to my door. Good experience!”

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Posted 6 years ago

“I have been using Iceland online shopping for a while now, not for every shop but for my majority of frozen. I use it for family gatherings and get it delivered to family members houses! It's so convenient. I recently made an error and had my shopping delivered to my mothers! They were so helpful and got my shop re-picked and delivered! Absolute life saver, thank you so much!!!”

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Posted 7 years ago

“Excellent delivery service”

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Posted 7 years ago

“fast delivery kind delivery person brought reserve when on stock on certain food. driver even help lift heavy bag in to door way highly recommended especially in this snow”

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Posted 7 years ago

“the price is good for the quality- try their luxury range serrano ham with melon free range eggs & smoked bacon with bloomer mozzerella & vine tomatoes the frozen paella for £2 with fresh lemon makes a super fast meal the large farmers oranges cut into segments are a great way to get a sleepy kids out of bed The dairy cream 'victoria' sponge is UNDER £2 all the kids love it at a party I'm a hard working business mum- it's great for saving my time & money”

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Posted 7 years ago

“Very reasonable in prices and staff were amazing only thing is the queues are quite long”

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Posted 7 years ago

“had everything i needed to buy on the day.”

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Posted 7 years ago

“Has an excellent range of items at reasonable price. Staff are very professional and very helpful”

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Posted 7 years ago

Iceland Foods is rated 2.5 based on 476 reviews