Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Service and safety and ignorance”

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Posted 4 years ago

“Knowle Bristol Iceland a threat to public health Long queues stretching to two thirds of the store length . There was only 1 cashier on a saturday morning . This is not just poor service but actually putting the public and their staff at risk of covid transmission .A top priority should be to move shoppers quickly through the checkout. I witnessed a very unpleasant argument break out as a result of frustration generated by poor staffing levels. Never will I shop there again”

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Posted 4 years ago

“Great delivery service always on time not struggled to get slot no problems will always use now”

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Posted 4 years ago

“My father in law who is nearly 90 loves Iceland food, as do I. However he is unable to independently order from their website due to 5”several check out screens that each need clicking on and then to be greeted by a subscription cash back pop up. I find it tricky myself and really feel for those who have gone from other easy to use supermarket apps to Iceland’s website.”

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Posted 4 years ago

“I have to write of my local Iceland delivery team, they work really hard and have never let me down. I have been having deliveries with them for a year , they are so hard working and very pleasant and polite, i can't thank them enough. Very happy with the quality of the food and excellent prices. My local stores are in the Swansea area.”

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Posted 4 years ago

“Everything is good the only problem is the delivery person refused to delivery to the main door. When on your advertisment it say you deliver right to the door. This is misleading.”

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Posted 4 years ago

“customer service dont like complaints about their goods and make the complaints procedure difficult so people give up trying for a refund which i have just experienced regarding icelands stoneground chicken and bacon pizza”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“I do not recommend Iceland, bad low-quality products, and bad customer service. Additionally is a place where they have written policy but do not follow it, they breach their own rules frequently They ignore procedures from the government, safety procedures so it is a disgusting place good to get the Covid virus. It is just a poor place.”

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Posted 4 years ago

“My first order with Iceland was a disaster. Terrible communication. Missing items Wrong Items Cut off on the phone after 55 minutes”

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Posted 4 years ago

“I am only putting 1 star because it won’t let me put 0 stars. 1st and last time I will use them.Shopping never turned up no text or phone call was told driver couldn’t gain entry to our flats even though the door was wedged open, customer service didn’t seem that interested when I rang couldn’t go out to get anything as I was self isolating so had toast for my dinner Avoid them like the plague!!!”

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Posted 4 years ago

“I’ve been using Iceland for a few weeks. All has been good quality and mostly all shopping has been accurate. Yesterday the delivery was wrong and I got someone else’s shopping. I rang customer services. They answered straight away and re booked the order. Very polite and helpful on the phone. The shopping then arrived as re booked and all was correct. Very pleased.”

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Posted 4 years ago

“I’ve been using Iceland online for food deliveries all through the pandemic, and to be fair, I’ve been more than happy. Yes I’ve been disappointed a couple of times when something I’ve ordered hasn’t turned up but it can’t be helped, if it’s out of stock, it’s out of stock. I’ve never needed to return anything, and any refunds for out of stock items have been prompt.”

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Posted 4 years ago

“Fantastic service let down by quality of products such a shame !!!”

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Posted 4 years ago

“I've just enjoyed Iceland's frozen festive edition Luxury Pigs In Blanket Mac & Cheese ready meal, and I LOVED IT!! Cooked in the oven from frozen in under 50 minutes, plenty of pigs in blankets, very cheesy and delicious, perfect comfort food for a wintery night!”

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Posted 4 years ago

“once again problems with Iceland fresh fridge stuff out of date including ham and coleslaw which went straight in the bin no joy from the shop and they do not appear to answer emails I'm finished with them from now on Tesco will get our £150 a month shop our last order before this turned up defrosted and damaged in a contractors van absolutely disgusting they dont give a dam about their customer's”

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Posted 4 years ago

“The turkey crown wrapped in bacon was fabulous. Easy to prepare and no waste . Would recommend strongly.”

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Posted 4 years ago

“My delivery was made to a neighbour I discovered 2hrs later and when I asked the store for a replacement I felt as if I was being a nusiance. My order finally arrived with several items wrong some missing and 1 item was out of date on delivery day. Several times I phoned them and I was fobbed off with "yes we've got the item here it will be del today". It is now 10pm 23-12-20 I don't think it's coming do you? I wish we could give less than 1 star as I feel that's what they deserve this time. My Husband and I are Shielding due to Covid so deliveries are important to us.”

Helpful Report

Posted 4 years ago

“Wow looks like Iceland are using a pandemic as an excuse to scam people out of their money by taking orders and money and then not delivering no goods to customers and even worse putting that orders have been completed and delivered on customers portals . What a disgraceful company there is no way to contact them when it happens only email that they do not reply to and they have closed the phone lines what a terrible service and they are leaving customer with no food and yet taken the money this need reporting to fraud and trading standards as they have not delivered the goods advertised . They seem to be taking their time to contact people and blaming it on the coronavirus situation shame on you Iceland how come no other supermarket is behaving like this during this time get your act together and look after your customers better in their time of need as a brand is only as good as its reputation and at the moments yours is wearing thin when you read all these bad reviews on here of people being scammed out of their money and having no delivery or contact from you shame on you”

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Posted 4 years ago

“Ordered a sizeable delivery. Never turned up . No notice. No email or text or phonecall. Spoke to store the next day, they were unable to give any explaination. Said it would be delivered the next day. Got run around. Not delivered and no explaination or phone call or text or email. Wouldn't recommend them again. I have used them in the past and they were quite reliable. Something wrong here and I don't really feel I would recommend them because you will probably just get messed around. Go elswhere if you can....”

Helpful Report

Posted 4 years ago

Iceland Foods is rated 2.5 based on 476 reviews