Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 477 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sizeable delivery. Never turned up . No notice. No email or text or phonecall. Spoke to store the next day, they were unable to give any explaination. Said it would be delivered the next day. Got run around. Not delivered and no explaination or phone call or text or email. Wouldn't recommend them again. I have used them in the past and they were quite reliable. Something wrong here and I don't really feel I would recommend them because you will probably just get messed around. Go elswhere if you can....”

Helpful Report

Posted 4 years ago

“I have shopping with Iceland for over 10 years I spend 150 pound every 2 weeks I'm giving a bad review you because I ordered my shopping for next day delivery between 10 and 12 and it never turned up so I rang their customer service to tell them this and I was spoken to like I was stupid told me they try to make delivery but nobody was in but that wasn't the case as I was in all day and I was told no you wasn't and I would have to wait now till 9 at night for delivery to be redelivered and I slam the phone down and and waited till 9 and still no delivery so in morning I looked out my window to see all my shopping was on the next Street at another door 19 but not my door 19 Iceland at left all the shopping from 9 at night tell the next morning outside but not my door somebody else's door and when I complained I received an email say sorry and offered me a Goodwill gesture of £5 off my next shopping were I was very insulted by the £5 as I get a 5 pound off my next shop every time I make my online order every 2 weeks and after so I send a email back to them telling them I was very offended and how bad I was treated and how I would this matter taken higher that was over 3 and I'm still waiting for a reply from them this is how they treat customer who have been a customer with them for over 10 years how I get treated for a mistake they made where I still didn't get all my proper shopping loads of items was missing I will never shop with them agine”

Helpful Report

Posted 4 years ago

“Brilliant Christmas selections. Prompt service. Quality products.”

Helpful Report

Posted 4 years ago

“Cancelled my order and they couldn't even get that right. Every time I have ordered half the items are out of stock and the so called offers are never available even after ordering. They want people to isolate but how can we when it's impossible to get the shopping you need from Iceland online and have to venture to the shop to purchase and make sure you get.”

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Posted 4 years ago

“Delivery never turned up don’t shop there very poor unhappy”

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Posted 4 years ago

“Absolute joke Absolute joke. Booked a time slot on Sunday morning for some party food to be delivered between 8.00-10.00 am as we have a party at mid day for my son and didn’t want the hassle of going out just before Christmas. Get a phone call at 10.30 after we get an email telling us the food is out for delivery saying they have missed our entire delivery off of the van and need to book a time slot later in the day. Stoke on Trent store quite clearly don’t have a clue what’s going on. THANKS ICELAND FOR TOTALLY RUINING A SPECIAL DAY!”

Helpful Report

Posted 4 years ago

“I am housebound and have to rely on home deliveries and usually there isn't a problem but today the bread I orders is apparently unavailable even though the website still have it displayed but more to thee point Iceland aren't delivering bread of any kind suggesting that the shop doesn't have any bread. Bread is a basic requirement so I have to go without for a week. Not happy with Iceland and think I'll be shopping in Sainsbury's from now on.”

Helpful Report

Posted 4 years ago

“I'm a what they call a VIP customer I have a order at the moment £63 have made a few add ons but told can't add any more to it because there is a limit to how many times you can add items it seems that is five times , why is this its ridiculous I like to add over a few days ..”

Helpful Report

Posted 4 years ago

“We have ordered our shopping quite a lot recently and all has been well apart from the last time, a week ago from Tildsley near atherton we rang and spoke to the manager because we had a wrong item delivered and a dip that was out of date the manager explained that there would be a delivery in the area later that day after and would we be in all day we said yes, but nothing appeared after several phone calls to the store that weren't answered and one that was answered to be told the manager was out and would ring when he got back but no call came I'm disappointed at the lack of customer care just hope all the customers are treated like this”

Helpful Report

Posted 4 years ago

“I always go Iceland shop but I never get win save bonus why 6332 0400 3029 6883 788 Mrs j godson please reply thank”

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Posted 4 years ago

“Never had any problems with this firm always top of the class I very rarely have any problems everything I have ordered they have it and unlike other shops they always have delivery slots not as much choice but what they offer they have”

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Posted 4 years ago

“Great prices and reliable delivery with no missing items. Also missed one delivery in error and customer services were super helpful and I still got my delivery on the same day. Great value and excellent service.”

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Posted 4 years ago

“We live in Egham,Surrey. We often use Iceland all their drivers are good but we have one wonderful one,who ever ever miserable always smiling and helpful sadly do not know his name but he delivered to Ashleigh Avenue and lightens our life with his smile thank you”

Helpful Report

Posted 4 years ago

“1LAST ORDER NEVER ARRIVED, AFTER COMPLAINT GOT IT 2 DAYS LATER; TRIED TO ORDER THIS WEEK; sPENT 3 DAYS ATTEMPTING TO PAY THROUGH THE ! CONVENIENT SAFE! (NOT) UTTER NONSENSE. wILL NEVER BOTHER WITH ICELAND AGAIN...wASTE OF TIME AND TEMPER”

Helpful Report

Posted 4 years ago

“Very poor service will never shop with Iceland again don’t use my delivery was 24 hours late staff rude not happy at all you will be better with Tesco or Asda”

Helpful Report

Posted 4 years ago

“Went to Iceland shopping in wigmore stopsley Luton ,and just have to say ..the young girl on the till was a credit to your company full of joy helpful and uplifting with all that’s going on she made our whole day brilliant and we all laughed and smiled her name on the till reseipt was LYNN please pass this on to her ,lovley girl and great service be back soon thank you”

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Posted 4 years ago

“Brilliant I missed my delivery I slept in. The lady from icelands helpline number was so kind and understanding. I can't thank her enough for re booking my delivery. The service is excellent during this crisis and me not being well I would be totally lost without there service. Thank you so much Iceland team”

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Posted 4 years ago

“I love icland ,its the one store that you know will deliver on time and the drivers are so lovly and friendly and customer service is excellent, the store in boundary road hove is brilliant”

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Posted 4 years ago

“Usually the home delivery is good, but on this (my last ) occasion the meat of which i had bought three different kinds had to be eaten within the next 2 days, and when i called was just told that if there wasn't any new meat delivered to store before my delivery was packed up i would receive the old meat!! No refund was offered either. Please don't order your fresh meat from here unless you are prepared to have a meat feast over 2 days. Everything else was fine.”

Helpful Report

Posted 4 years ago

“I don't like that they send me alternative on my online order 👎🏽 they don't know what my alternative would be 😠 plus all 24 eggs were broken. Shambles not returning my custom.”

Helpful Report

Posted 4 years ago

Iceland Foods is rated 2.5 based on 477 reviews