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Iceland Foods Reviews

2.5 Rating 476 Reviews
36 %
of reviewers recommend Iceland Foods
2.5
Based on 476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
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Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 31st December 2024
Matthew Hayday
Iceland Foods 1 star review on 8th October 2024
Anonymous
Iceland Foods 1 star review on 28th August 2024
Natalie
Iceland Foods 1 star review on 7th March 2024
John Partridge
28
Anonymous
Anonymous  // 01/01/2019
poor service, no care, from top downwards, no further explanation except they are sorry. Nothing else.
Helpful Report
Posted 7 years ago
My delivery arrived Friday 5th January at 4:40pm, today (Sunday 7th) I gave my two year old one of his choobs (yougurts) he took one mouthful and gave it back, unusual, I then noticed the expiry date is 5th January!! I’ve now looked into the other products delivered and the expiry is within 3 days of delivery. Clearly packs of foods are not all going to be consumed on day of delivery, this is the second time this has happened. Not coming back again! Complete waste of money and food.
Helpful Report
Posted 7 years ago
I usually eat fresh food locally sourced but once a year I buy party food this year from Iceland it was a strange texture and no flavour I had not read the box I would never have bought it To my horror and disgust I read this had been sourced and prepared in Thailand with chicken and prawns from Thailand This is a country that does not have our food hygiene laws or Animal welfare laws I shall not shop there again
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Posted 7 years ago
Lovely Dover store staff, who struggle along within a company who seem to have lost the plot. If I could have given stars for the staff in that store it would have been ten.
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Posted 7 years ago
Unfortunately, I can't recommend them. This is my story: I ordered food online, however, driver didn't arrive and didn't call me that there are any issues. The next day, I called customer service and they scheduled the second delivery, the same story, nobody arrived, no contact. Their line was busy so I mailed them, nobody replied for 2 days. I needed to call them again, a customer service had no idea why it happened. I requested the refund, but they disagreed and scheduled 3rd delivery. This time driver arrived, but some things are broken and most of them have a short expiration date. My order number was 043761673.
Helpful Report
Posted 7 years ago
Iceland Foods is rated 2.5 based on 476 reviews