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Iceland Foods Reviews

2.5 Rating 476 Reviews
36 %
of reviewers recommend Iceland Foods
2.5
Based on 476 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
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Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 16th January 2025
Anonymous
Iceland Foods 1 star review on 31st December 2024
Matthew Hayday
Iceland Foods 1 star review on 8th October 2024
Anonymous
Iceland Foods 1 star review on 28th August 2024
Natalie
Iceland Foods 1 star review on 7th March 2024
John Partridge
28
Anonymous
Anonymous  // 01/01/2019
Thought I would try it once due to a family bereavement and being busy. 1. Didn't arrive between 8 and 10 as I requested. 2. Charged me for what I ordered and not what arrived, had to wait for a refund. 3. Don't offer alternatives like others. First and last time I will use.
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Posted 6 years ago
Not great all myour order was wrong so much was missing took me ages to get is all sorted out and was never completely right shopping on line was supposed to make it easier but for me it was a lot harder and more stressfull.
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Posted 6 years ago
Home delivery did not include 3 of my large items. However, I rang them and they are going to deliver the missing items today. I am very disappointed with the use by dates. I have recieved a 16 slice pack of cooked chicken with only 2 days left on it!!! I consider this to be totally unacceptable as most of this chicken will end up in the bin. The shop I usually get delivery from guarantees the best use by date on the shelf and i have never had any problems with them. So although customer services have been great, I will still not use iceland for delivery again. It's obviously free because they don't take enough care over their delivery orders, and use home deliveries to offload their almost end of date produce!
Helpful Report
Posted 6 years ago
Iceland Foods is rated 2.5 based on 476 reviews