Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 478 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

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“The delivery driver forgot to deliver my frozen food. It said clearly on my label that there was a bag of frozen food. Realised very quickly but had no way of contacting him to call him back. Also Iceland’s phone lines were closed. This was for a lot of items that I needed.”

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Posted 4 years ago

“Iceland online shopping is the best. I'm not one for online shopping but since covid-19 this is my new way to shop. The delivery drivers are polite and my shopping is always on point. Fresh fruit and veg and the alternatives always match up. When isolation is over i will continue iceland online shopping. Thank you iceland you've been a God sent.”

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Posted 4 years ago

“Morning. Would like to thank Wisbech branch for a brilliant delivery this morning 11.20 ish am driver very kind and helpful don't know his name but he came to us on Fenland Village Osborne road Wisbech. Please hug him for us 25th April 2020”

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Posted 4 years ago

“Excellent staff”

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Posted 5 years ago

“In these troubled times we found ordering on line and getting deliveries from supermarkets to be impossible. However, Iceland have been fantastic both times that we have ordered.”

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Posted 5 years ago

“Our first experience of Iceland home delivery has been excellent. The website worked perfectly and was a doddle to use. Updating the order later on was flawless with our PayPal payment updating automatically. We were updated by email through each stage of the packing process. OK, there were 6 items out of 40-odd unavailable and 2 were substituted with appropriate replacements, but what can you expect in the time we are living through. The delivery man left the bags, returned to his van and phoned to tell us the groceries were on the doorstep. He stayed until I picked the bags up, and with a smile asked if we were OK. We are classed as vulnerable and these home deliveries are literally life-savers. Just hope we can get one for next week. Thanks Iceland and thanks delivery man!”

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Posted 5 years ago

“Fantastic service from Iceland’s delivery arrived today within time slot only 3 items substituted which were fine my husband and l are in high risk isolation and cupboard stock was getting low we tried Iceland site and managed to get a slot we had tried other suppliers without success so it’s a huge thank you to them and to the 2 delivery men if l could have hugged them I would have but obviously 🙄 that was out of the question so sending claps instead. 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏”

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Posted 5 years ago

“Organised a food delivery for my Dad who is 70, and self isolating. He had been unable to get any food shopping. I live in Australia and ordered him some groceries for delivery online for him. They were delivered the next day, and only a couple of items not available, and with a couple of good substituted items. All in all a fantastic service for my Dad, thank you so much.”

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Posted 5 years ago

“First time using Iceland delivery due to being vulnerable and isolating. Delivery man was very polite and arrived well within the advised time slot. Unfortunately some items were missing. However, contacted the store and received the missing groceries the same day even though I was told I may have to wait until the following day. Everyone I spoke to was very apologetic, helpful and polite. Thank you, a great service in difficult times for us all. Won’t hesitate to use again.”

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Posted 5 years ago

“Absolutely delighted with the service and delivery we received from Iceland. We had a slot for 10am-12pm, they arrived at 9.25am brilliant! Thank you very much. We will certainly recommend them to all our "elderly" friends. We have shopped at Iceland for many years but never used the delivery service, it's a life saver at this time. Thank you again.”

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Posted 5 years ago

“Just had an iceland delivery here in Huyton. 1st april Delivery on time by a very pleasant man , who put the goods just were I asked. 1 item not available of a total of 50 purchased. Excellent all round service Paul”

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Posted 5 years ago

“Thank you so much for the food delivery. Driver was excellent and right on time, thank you. Some items out of stock due to current crisis and sensible substitutions made where possible. Thank you for looking after 2 locked down pensioners!”

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Posted 5 years ago

“Driver great. But I was minus some food and my balance I paid is higher than goods that came I no we in difficulty and I hope too hear from them as I sent aemail at a good time for them”

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Posted 5 years ago

“Poor quality fresh products in the Nottingham stores. Found out of date products being sold too. I fear for my safety too in their shops as the staff are always chasing shoplifters out of the shops.”

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Posted 5 years ago

“I have set up an account for online delivery earlier this week, but have been unable to book a time slot. My husband and I are over 70 and self isolating. We live outside Mold, Flintshire. I have been an Iceland customer for years visiting the shop in Mold every week, and have never had a complaint about your products or the Staff who are always friendly. Thank you”

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Posted 5 years ago

“Well done Maesteg Iceland & online team. Due to coronavirus & vulnerability, I am unable to go out. Ordered online yesterday & received today. Few items not available but this was expected in the current climate. I have shopped in Maesteg branch for years & I want to say a big thankyou to them, also the delivery drivers who are always polite & cheerful. WELL DONE for making my life a bit easier. Look forward to seeing you all in the not too distant future”

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Posted 5 years ago

“Ordered last Monday for delivery today, expected shortages but not on non perishables? Also no bread or milk. Did they leave it until last night before picking? Due to shelves being stripped bare you would think that this has to be addressed. I live alone, don’t drive, nearly 60 & now in 12 weeks isolation due to breathing problems. Cannot get another delivery slot but thinking is it really worth it as the delivery today is a quarter of what I ordered. Regular customer to Iceland, after this not sure I will be in the future.”

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Posted 5 years ago

“Why dosnt ayr branch be resonable and and help the elderly in these bad times like Kilmarnock store”

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Posted 5 years ago

“Thinking about going/ ordering from Iceland through these dark times with Covid-19? DON'T my family of 4 (2 kids under 9) ordered food from them a week ago to find out today we are getting NONE of the food we ordered and there are NO substitutions also. Company is a JOKE! now we've been left to starve by this "So called" bad supermarket.....”

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Posted 5 years ago

“Customer service on check outs! Not pleasant. No offering to help pack, scan items fast to the point where it's all piled up, then by the time you are halfway through packing and paying, they start on next customer and not allowing abit of time for other customers to finish packing. Attitude with some of the checkout assistants are off putting, as though they dont want to be there. No consideration for customers to be honest.”

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Posted 5 years ago

Iceland Foods is rated 2.5 based on 478 reviews