Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iceland online shopping is going to become my favourite online shopping place. I'm not one for online shopping but since the covid situation I haven't been out to any supermarket and done it all online. I seem to find regular Iceland slots unlike the other supermarkets who claim to have a bigger capacity than Iceland. When the covid situation is over i will continue Iceland online shopping. A big thank you to Iceland for releasing regular slots throughout the day. A couple of slight things to improve on. There have been two occasions where an Item was missed but after going through the feedback page on the website, I received a refund within days so you still deserve the full stars. However, to really rival the other supermarkets this needs to be worked on. The other slight issue is the lack of substitutes when things are out of stock. Overall, five stars for regular delivery slots during this covid situation, prompt refund for issues and good value items.”

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Posted 4 years ago

“Iceland online shopping is the best. I'm not one for online shopping but since covid-19 this is my new way to shop. The delivery drivers are polite and my shopping is always on point. Fresh fruit and veg and the alternatives always match up. When isolation is over i will continue iceland online shopping. Thank you iceland you've been a God sent.”

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Posted 4 years ago

“Morning. Would like to thank Wisbech branch for a brilliant delivery this morning 11.20 ish am driver very kind and helpful don't know his name but he came to us on Fenland Village Osborne road Wisbech. Please hug him for us 25th April 2020”

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Posted 4 years ago

“Excellent staff”

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Posted 4 years ago

“In these troubled times we found ordering on line and getting deliveries from supermarkets to be impossible. However, Iceland have been fantastic both times that we have ordered.”

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Posted 4 years ago

“Our first experience of Iceland home delivery has been excellent. The website worked perfectly and was a doddle to use. Updating the order later on was flawless with our PayPal payment updating automatically. We were updated by email through each stage of the packing process. OK, there were 6 items out of 40-odd unavailable and 2 were substituted with appropriate replacements, but what can you expect in the time we are living through. The delivery man left the bags, returned to his van and phoned to tell us the groceries were on the doorstep. He stayed until I picked the bags up, and with a smile asked if we were OK. We are classed as vulnerable and these home deliveries are literally life-savers. Just hope we can get one for next week. Thanks Iceland and thanks delivery man!”

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Posted 4 years ago

“Fantastic service from Iceland’s delivery arrived today within time slot only 3 items substituted which were fine my husband and l are in high risk isolation and cupboard stock was getting low we tried Iceland site and managed to get a slot we had tried other suppliers without success so it’s a huge thank you to them and to the 2 delivery men if l could have hugged them I would have but obviously 🙄 that was out of the question so sending claps instead. 👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏”

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Posted 4 years ago

“Absolutely delighted with the service and delivery we received from Iceland. We had a slot for 10am-12pm, they arrived at 9.25am brilliant! Thank you very much. We will certainly recommend them to all our "elderly" friends. We have shopped at Iceland for many years but never used the delivery service, it's a life saver at this time. Thank you again.”

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Posted 4 years ago

“Just had an iceland delivery here in Huyton. 1st april Delivery on time by a very pleasant man , who put the goods just were I asked. 1 item not available of a total of 50 purchased. Excellent all round service Paul”

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Posted 5 years ago

“Thank you so much for the food delivery. Driver was excellent and right on time, thank you. Some items out of stock due to current crisis and sensible substitutions made where possible. Thank you for looking after 2 locked down pensioners!”

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Posted 5 years ago

“Well done Maesteg Iceland & online team. Due to coronavirus & vulnerability, I am unable to go out. Ordered online yesterday & received today. Few items not available but this was expected in the current climate. I have shopped in Maesteg branch for years & I want to say a big thankyou to them, also the delivery drivers who are always polite & cheerful. WELL DONE for making my life a bit easier. Look forward to seeing you all in the not too distant future”

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Posted 5 years ago

“We always buy their 4 for ten pound joints, very tasty enough meat on the joint for dinner the next day, love the pork joint and we bought all this for Christmas day chickens Turkey and pork, this work out at two pound fifty for one. Good value, I always buy Iceland product as they have no artificial colouring in them.”

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Posted 5 years ago

“I have home delivery and am in the Mansfield area. I have found Iceland to be very good. Orders arrive on time, delivery man very courteous and I find the web site to be very good. Many good offers.”

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Posted 5 years ago

“Decided on a 3 bird roast this year even though I had read some negative reviews. Cooked from defrosted as per instructions. Well what can I say Absolutely spot on everyone enjoyed it also lovely cold not dry at all. Well done Iceland”

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Posted 5 years ago

“Great customer service always and amazing value for money on top quality frozen foods”

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Posted 5 years ago

“every time i visit Iceland in Swansea i get good value for money and the staff are very polite and helpful , if there is a Que some one opens up another till.”

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Posted 5 years ago

“Iceland bolton. The staff there are so helpful polite and have a smile which is great. The food is well priced and the shop is clean. Definitely recommend”

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Posted 5 years ago

“Haven’t been in the store for many years as usually do it online. Prices are alway great value and staff super friendly. The young man packing my shopping this morning helped me big time( you know who you are) Many many thanks to you”

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Posted 5 years ago

“Excellent for pricing and delivery”

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Posted 5 years ago

“ICELAND ASDA & TESCO RAMADHAN GROCERIES SAVINGS ! 2019 https://www.youtube.com/watch?v=C6sz5AOF6P0&t=27s”

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Posted 5 years ago

Iceland Foods is rated 2.5 based on 476 reviews