Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can never fault iceland. It’s great that they email you to let you know if there is an item out of stock. The Deliveries are also on time & the Delivery guys are always friendly.”

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Posted 7 years ago

“Excellent customer service and great deals.”

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Posted 7 years ago

“Use this regularly..great if you can't get out and about”

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Posted 7 years ago

“Really good selection of frozen food and other items.Good value and it is such a great help being able to shop on line as i am disabled and cant get out to shop.Very good value for all the food and the items at Iceland great selection of everything that i need at a good price.Having all the products delivered is such a great help as they bring the bags into my house which again is such a great help to me.Wonderful service.Really friendly and helpful staff and delivery drivers.Very dependable and will do anything to help.Iceland is the best.”

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Posted 7 years ago

“The prices are hard to beat and you get a same day delivery on orders over £20.00. The staff friendly”

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Posted 7 years ago

“on time, good quality products, friendly”

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Posted 7 years ago

“Many honest pricing items, less of untrue offers”

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Posted 7 years ago

“No ifs no buts Iceland delivers every time to make me happy. Whether in store or home delivery it pays to shop with them. In store service at my local Hythe High Street store is always first class. Staff are always friendly, willing to help and always perform their duties with a smile on their face. Nothing is too much trouble for them.I've been going there now for 3 years and know some on a first name basis which always makes it a happy experience. The past 6 weeks I've been unable to shop thru a foot operation but I've had a lovely neighbour still buy from there on my behalf. Now she is starting to buy there too. As soon as I'm back on my feet I'll be able to return to,what is one of my favourite stores, ready to start stocking up for Christmas. Another reason I'm happy to shop there is my bonus card which has helped me save annually towards big events such as the festive season and birthday dos and parties I've had to cater for. Also another reason I'm so happy to shop with Iceland is that as I'm now getting older and can't carry heavy shopping any more to have it delivered is a godsend. There really is something so satisfying in the knowledge that after I've purchased my items they're going to be delivered exactly at a specified time by friendly drivers who I also know by name. All round it's a real pleasure to shop at Icelands and makes me happy into the bargain. What more could I ask for.”

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Posted 7 years ago

“Great prices, lovely range of food, very helpful and friendly staff.”

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Posted 7 years ago

“A range of good products that are cheap and good quality”

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Posted 7 years ago

“Great European food.............”

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Posted 7 years ago

“got my shopping delivered for free”

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Posted 7 years ago

“Website very easy to use making finding the goods that I wanted simple. Good, though not enormous, range of products providing mot of the items I required.”

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Posted 7 years ago

“Shopping is a doddle with Iceland. We normally buy in store with no problem at all... and had absolutely no problem with the website either. Shopping was delivered on time and no items missing will be shopping online more often with them”

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Posted 7 years ago

“Always cleans sand inviting”

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Posted 7 years ago

“really good prices and deliver to your door”

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Posted 7 years ago

“they have the right items to chose from..”

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Posted 7 years ago

“I recently used Iceland to purchase a stockpile shop. I added 80 pounds to my bonus card and they gave me 4 pounds back to use on my card. Very good bulk buys Such as toilet roll and UHT milk plus the firm family favourite foods all delivered for free on shops over 35 pounds. Wonderful service”

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Posted 7 years ago

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Posted 7 years ago

“Very good delivery .Helpful driver and pleased with the groceries.”

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Posted 7 years ago

Iceland Foods is rated 2.5 based on 476 reviews