Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.51

2.5 Rating 476 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow looks like Iceland are using a pandemic as an excuse to scam people out of their money by taking orders and money and then not delivering no goods to customers and even worse putting that orders have been completed and delivered on customers portals . What a disgraceful company there is no way to contact them when it happens only email that they do not reply to and they have closed the phone lines what a terrible service and they are leaving customer with no food and yet taken the money this need reporting to fraud and trading standards as they have not delivered the goods advertised . They seem to be taking their time to contact people and blaming it on the coronavirus situation shame on you Iceland how come no other supermarket is behaving like this during this time get your act together and look after your customers better in their time of need as a brand is only as good as its reputation and at the moments yours is wearing thin when you read all these bad reviews on here of people being scammed out of their money and having no delivery or contact from you shame on you”

Helpful Report

Posted 4 years ago

“Ordered a sizeable delivery. Never turned up . No notice. No email or text or phonecall. Spoke to store the next day, they were unable to give any explaination. Said it would be delivered the next day. Got run around. Not delivered and no explaination or phone call or text or email. Wouldn't recommend them again. I have used them in the past and they were quite reliable. Something wrong here and I don't really feel I would recommend them because you will probably just get messed around. Go elswhere if you can....”

Helpful Report

Posted 4 years ago

“I have shopping with Iceland for over 10 years I spend 150 pound every 2 weeks I'm giving a bad review you because I ordered my shopping for next day delivery between 10 and 12 and it never turned up so I rang their customer service to tell them this and I was spoken to like I was stupid told me they try to make delivery but nobody was in but that wasn't the case as I was in all day and I was told no you wasn't and I would have to wait now till 9 at night for delivery to be redelivered and I slam the phone down and and waited till 9 and still no delivery so in morning I looked out my window to see all my shopping was on the next Street at another door 19 but not my door 19 Iceland at left all the shopping from 9 at night tell the next morning outside but not my door somebody else's door and when I complained I received an email say sorry and offered me a Goodwill gesture of £5 off my next shopping were I was very insulted by the £5 as I get a 5 pound off my next shop every time I make my online order every 2 weeks and after so I send a email back to them telling them I was very offended and how bad I was treated and how I would this matter taken higher that was over 3 and I'm still waiting for a reply from them this is how they treat customer who have been a customer with them for over 10 years how I get treated for a mistake they made where I still didn't get all my proper shopping loads of items was missing I will never shop with them agine”

Helpful Report

Posted 4 years ago

“Cancelled my order and they couldn't even get that right. Every time I have ordered half the items are out of stock and the so called offers are never available even after ordering. They want people to isolate but how can we when it's impossible to get the shopping you need from Iceland online and have to venture to the shop to purchase and make sure you get.”

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Posted 4 years ago

“Delivery never turned up don’t shop there very poor unhappy”

Helpful Report

Posted 4 years ago

“Absolute joke Absolute joke. Booked a time slot on Sunday morning for some party food to be delivered between 8.00-10.00 am as we have a party at mid day for my son and didn’t want the hassle of going out just before Christmas. Get a phone call at 10.30 after we get an email telling us the food is out for delivery saying they have missed our entire delivery off of the van and need to book a time slot later in the day. Stoke on Trent store quite clearly don’t have a clue what’s going on. THANKS ICELAND FOR TOTALLY RUINING A SPECIAL DAY!”

Helpful Report

Posted 4 years ago

“I am housebound and have to rely on home deliveries and usually there isn't a problem but today the bread I orders is apparently unavailable even though the website still have it displayed but more to thee point Iceland aren't delivering bread of any kind suggesting that the shop doesn't have any bread. Bread is a basic requirement so I have to go without for a week. Not happy with Iceland and think I'll be shopping in Sainsbury's from now on.”

Helpful Report

Posted 4 years ago

“I'm a what they call a VIP customer I have a order at the moment £63 have made a few add ons but told can't add any more to it because there is a limit to how many times you can add items it seems that is five times , why is this its ridiculous I like to add over a few days ..”

Helpful Report

Posted 4 years ago

“We have ordered our shopping quite a lot recently and all has been well apart from the last time, a week ago from Tildsley near atherton we rang and spoke to the manager because we had a wrong item delivered and a dip that was out of date the manager explained that there would be a delivery in the area later that day after and would we be in all day we said yes, but nothing appeared after several phone calls to the store that weren't answered and one that was answered to be told the manager was out and would ring when he got back but no call came I'm disappointed at the lack of customer care just hope all the customers are treated like this”

Helpful Report

Posted 4 years ago

“I always go Iceland shop but I never get win save bonus why 6332 0400 3029 6883 788 Mrs j godson please reply thank”

Helpful Report

Posted 4 years ago

“1LAST ORDER NEVER ARRIVED, AFTER COMPLAINT GOT IT 2 DAYS LATER; TRIED TO ORDER THIS WEEK; sPENT 3 DAYS ATTEMPTING TO PAY THROUGH THE ! CONVENIENT SAFE! (NOT) UTTER NONSENSE. wILL NEVER BOTHER WITH ICELAND AGAIN...wASTE OF TIME AND TEMPER”

Helpful Report

Posted 4 years ago

“Very poor service will never shop with Iceland again don’t use my delivery was 24 hours late staff rude not happy at all you will be better with Tesco or Asda”

Helpful Report

Posted 4 years ago

“I don't like that they send me alternative on my online order 👎🏽 they don't know what my alternative would be 😠 plus all 24 eggs were broken. Shambles not returning my custom.”

Helpful Report

Posted 4 years ago

“Been a loyal customer for a whole but over the last two weeks have had nothing but issues with them taking money for the same order twice. Then trying to get any sense out of the customer service is virtually impossible. It appears they have an issue where when a refund is issues(because they seem incapable of filling an order completely) the refund comes at the same time as a second payment for the same order. Last time it eventually got refunded with no explanation nor apology. Stupidly I places a second order and am now almost £50 out of pocket while I try and get the glaciallly slow customer services to understand and admit the error. Last time I will use them until they sort out whatever but they have that causes this.”

Helpful Report

Posted 4 years ago

“Went to lakeside Big Warehouse !!! No Social Distancing !! No Masks Being Worn !!! No Queuing outside like the wild west !!! They as company do dont feel the need to protect there work force !! or customers all other shops advising customers to social distance and to where masks!! I am disabled i also have pleurisy and feel unsafe !! discriminated against safe shopping times have been removed looking at a second lockdown and big companys dont care”

Helpful Report

Posted 4 years ago

“Weekly shop delivered. 2 loaves of bread, dated to be eaten within 2 days. 8 pints of milk to be drunk within 4 days. 2 punnets of plum tomatoes to be eaten within 3 days, half of which had to be thrown out as they were squashed and inedible. Really poor service”

Helpful Report

Posted 4 years ago

“I worked for Iceland and my experience their well, Manager was late on my first day, after unlocking the door started to run around like a headless chicken trying to catch up on the duties. Felt that i wasn't welcomed, singled out even cause of my gender. After only a ten minute tutorial I was left on my own then got a very verbal telling off cause I wasn't going fast enough. If I needed help the manager was out of question. Run away.”

Helpful Report

Posted 4 years ago

“Butter delivered lunch time 21st August the use by was 25th Aug on complaining I was told it says two days for fresh items this is a joke how do a family of two use 500g of butter in 3.5 days days? Most people have a small amount left when they order making this a ridiculous rule for this type of product. Why should we have to accept poor service due to there poor store management.”

Helpful Report

Posted 4 years ago

“Warm frozen food, warm chilled food. Short dates. This was a delivery. Most of it was thrown out. I didn’t expect warm food from a company called Iceland. I would give no stars but the delivery driver was lovely.”

Helpful Report

Posted 4 years ago

“I did my full shop in a rush at Iceland Preston on the 10th of July , only to find when making my lunch on sat 11th the bagged salad was not good and dated the 11th , the ham had a funny tast about it and was dated the 12th so I looked at the dates of the other products I had bought the strawberries the12th the pork loin steaks the same. Very disappointed and going to have to go shopping again.”

Helpful Report

Posted 4 years ago

Iceland Foods is rated 2.5 based on 476 reviews