Name: Iceland Foods
Rating: 2.51

“If you haven't used Iceland recently, give them a try. Excellent delivery service and the range of produce is really good. Their frozen fish and shell fish is superior to anything you can buy in other supermarkets.”

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Posted 4 years ago

“Delivery just arrived. Good service. All ok except approx soya is dated 20.5.20. Today is 27.6.20. Not very happy. I'm sure that is totally illegal selling that far out of date items.”

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Posted 4 years ago

“Just had delivery. All ok except approx soya is dated 20.5.20. It is 27.6.20. I'm sure that's against the law. Definitely not chancing that. No way of letting them know.”

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Posted 4 years ago

“First time I ever ordered online last week, so easy to do and food was delivered on time. Also received txt messages giving a specific time which helped lots.. Will be ordering more often... so convenient!”

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Posted 4 years ago

“Iceland home delivery is amazing. Free delivery and you don't have to spend a fortune to get this service. Delivery drivers always cheerful. Products good and household wares are good value . Really good service very pleased.”

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Posted 4 years ago

“Ordered 3 packs of cubed meat. Delivered pm 21 st June. Use by date was 21st June and not looking very fresh. Not happy to use it so in bin. On another occasion ordered 2 large tubs of butter. Upon unpacking the lids had come off and the butter was melting. It was a hot day but this is neither hygienic or acceptable. Glad when my shielding is over and I can go out again!!!”

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Posted 4 years ago

“I altered my order and a duplicate order was created and two bills issued. Fortunately the delivery driver noticed this and phoned to inform me. He arranged for unwanted order to be returned to shelves and said a refund could be easily arranged. Customer service non existent, so have written to their head office. No luck so far. I will not use them until I receive a refund. Have to say first time have had a problem.”

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Posted 4 years ago

“5 items missing from order, charged for, online receipt says delivered, so I am out of pocket, driver dropped bags on door step then stepped away, backing down garden and out the gate, before I had chance to check everything,he was driving up the road. Iceland customer service not taking calls, can only email. Can't see me getting my money back anytime soon, so won't be using again.”

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Posted 4 years ago

“I might be happy if you refunded my money for missing items, substituted items that we don’t eat and items that were unavailable yet I have received no refund. Delivery driver was quick and unfortunately had gone when I tried to ask him what happens when an order Is missing stuff, it’s the first time I have used online. Would be happy if you had someone in customer service available to resolve issues but that’s a no as there’s no one customers can call however I have emailed you but reviews are saying you don’t reply. I understand we have the coronavirus to deal with but why have you left customers with no help when other companies have arranged help for customers. Maybe you don’t value your customer's who regularly shop in store but can’t at the Moment.”

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Posted 4 years ago

“I ordered £180 worth of items and I didn’t receive my fridge items. The basics ham, butter and yogurts amounted to £11 plus my x2 loaves of bread have a use by date of 4/7/20 when my delivery was at 10.25pm on 3/7/20!! So I have to use them in 1 day?! Stupid! Lovely delivery guy. Seemed very stressed out though bless him. Trying to get in touch with Iceland is so difficult! I’ve emailed that I’m not happy. But I’m happy to wait to complain when they open the phone lines again. Whenever that maybe. I used Iceland a lot before lockdown. But seeing how bad the customer service is online and not instant help is awful. Missing items fair enough as they were out of stock on 5 items but another 3 not added in. Not happy at all. Please get more staff so you can help your customers!!!”

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Posted 4 years ago

“The worst delivery ever! My food was supposed to be delivered yesterday morning (2nd June 2020) at my front door. However, the delivery man failed to do so, as I wasn't able to go down and collect my bags outside my bulding as I live on the 27th floor. The day after (3rd June 2020) there has been another attempt. I have been called by the delivery man who asked me once again to go down. Once I was outside the building, I saw all my bags on the road with some items out of the bag, which increases for me and my family the risk of getting coronavirus. I asked the delivery man to help me to bring all my bags at my front door on the 27th floor and he said that wasn't possible due to the virus. I told him that I live on the 27th floor and he was supposed to deliver my bags at my front door but he refused to help me. Furthermore, I have been delivered less than half of the items I had ordered, and I haven't had any explanation yet about that. In addition,the majority of the items delivered was damaged and in very bad conditions (please see pictures attached). I am speechless, disappointed and upset honestly, and I really hope to have all my money back. The worst delivery ever.”

Iceland Foods 1 star review on 3rd June 2020

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Posted 4 years ago

“The worst delivery ever! My food was supposed to be delivered yesterday morning (2nd June 2020) at my front door. However, the delivery man failed to do so, as I wasn't able to go down and collect my bags outside my bulding as I live on the 27th floor. The day after (3rd June 2020) there has been another attempt. I have been called by the delivery man who asked me once again to go down. Once I was outside the building, I saw all my bags on the road with some items out of the bag, which increases for me and my family the risk of getting coronavirus. I asked the delivery man to help me to bring all my bags at my front door on the 27th floor and he said that wasn't possible due to the virus. I told him that I live on the 27th floor and he was supposed to deliver my bags at my front door but he refused to help me. Furthermore, I have been delivered less than half of the items I had ordered, and I haven't had any explanation yet about that. In addition,the majority of the items delivered was damaged and in very bad conditions (please see pictures attached). I am speechless, disappointed and upset honestly, and I really hope to have all my money back. The worst delivery ever.”

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Posted 4 years ago

“As we are in our late sixties my daughter has been ordering food for us. What a stunt to pull by sending out of date milk.the delivery was on 30/05/20 and the milk was dated 29/05/20 so it was probably a week old already.is this policy to get rid of out of date products!!!!!”

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Posted 4 years ago

“Self isolating so ordered enough food for at least a week. Meat products. Corned beef. Ham. Topside beef. Sliced ham. All with 3 or 4 days life use by date now up. All in the bin. Won’t be ordering again. Peter Roberts”

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Posted 4 years ago

“I ordered my shopping on- line last Saturday some of the items on my shopping list were missing, e-mailed Iceland on Saturday evening but still got no reply from them not very happy about this .will not be ordering from Iceland again.”

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Posted 4 years ago

“Still waiting for item bought and paid for won’t shop again with Iceland”

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Posted 4 years ago

“I ordered my grocery today and 14 items out of my 30 items did not come . On my account it says delivered but when I unpacked my grocery it wasn’t there . The lines are closed, I have 3 hungry kids with grocery missing quite shocked and the guy who came was not in an Iceland van. Now I have emailed them don’t know when they will reply when my stuff will get delivered”

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Posted 4 years ago

“I received my first delivery yesterday and I was very happy with everything including a very happy helpful driver, only one item unavailable. My husband and I are both over 75 with health problems so I would like to have priority delivery slots.”

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Posted 4 years ago

“I've only ordered 3 deliveries all between £45 and £85. Free delivery over £35 and not charge for delivery time slot. Prices are good but meat is a pricey for the quality you get. My first delivery had substituted salmon for trout (not a lover) but ate it anyway as I wouldn't of had any fish if I gave it back. They're were also out of eggs (no surprise) but needed them! Second delivery my mayo was frozen solid. Third delivery has 6 items 'unavailable'! and no substitutes which I'm sure they could of substituted (cheese, bread, salads and salmon. When I complained about the mayo I had no reply. Easy use website, but not easy to find email for complaint procedures. The best bit was the delivery guy. He was great! I'm going to try a different supplier next.”

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Posted 4 years ago

“I have had two home deliveries from Iceland in the past two weeks Very pleased with the service All goods ordered were delivered each time All items were well packed and delivery drivers were most polite and helpful and delivered well within the two hour slots I booked Thank you Iceland”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Iceland Foods Reviews