iD Mobile Reviews

“ Worst company ever,54 days and still waiting for my refund. ”

“ Now at deadlock stage - they offerred 2 months refund (even though they've confirmed in their deadlock letter reception is poor). ”

“ Absolutely rubbish from the start. Ordered a phone at the end of April with a charger. Tried and tried to set up my phone on the app and online. By the end of May it still Was not set up. Called them they said to cancel that contract and send the phone back and order a new one. No way was I going to go through all that again. We are now in June and I am still trying to get the refund for the charger back. Customer service is dire ”

“ I went to iD Mobile chat advising them of this and they said because I didn't return the phone within 30days I'm not longer eligible for a refund or repair. ”

“ offered to give me a refund of £20 , I refused and wanted more escalation, After talking to 5 different people in India someone told me to go back to currys and request a new sim I went and the new sim worked but all this could have been avoided if the first person told. ”

“ I messaged them AGAIN for a third time to explain that the money had come out of my bank, and that I was told this wouldn’t happen - they went on to apologise and said that they would issue a refund. ”

“ I politely confirmed this and was advised that my money would be refunded within 5 working days. ”

“ After trying with no luck for hours still not got a refund . ”

“ I have been on line for two hours trying to get a refund after finding that iD Mobile have been taking money out if my account since August amounting to £176. ”

“ Never ever take contract with this scam company . Cancel the contract within 30 days because of poor signals and reconfirmed with customer service before taking the PAC code that I don’t need to pay any termination charges . Received final bill of £6.71 but took £139 from my account . Now refusing to refund. This is daylight robbing . ”