Iherb Reviews

Name: Iherb
Rating: 2.79

2.8 Rating 361 Reviews

44 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered 2 packages approximately… I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.”

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Posted 4 years ago

“After reading an article on how to improve your sleep by Dr Michael Mosely I ordered iherb melatonin from the USA on his recommendation. I paid all they asked for on my credit card when placing the order. Imagine my shock when the post office delivered a card saying there was no customs paid on the pills and I would have to pay £12.37 to receive them. Not happy at all. I emailed the company who basically shrugged their shoulders and directed me towards their special offers. I haven't tried the pills yet but in any case won't be re-ordering from them”

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Posted 4 years ago

“I ordered from iHerb desite the fact that they had horrible reviews because they were selling these protein bars per box compared to amazon wanting to sell 5 boxes per order. SUPER FAST SHIPPING.. Ordered Sunday Morning, Received Monday early-afternoon (2pm). Product is correct and I will be ordering from them again. Can't speak for others, but my experience with them was INSANELY satisfying.”

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Posted 4 years ago

““Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048””

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Posted 4 years ago

“Asked for melatonin on my order and got fish oil capsules!.Despite several e mails the moron person replying insists I ordered fish oils . Waste of time and money.”

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Posted 4 years ago

“Customer service is unprofessional and useless. The website customer service number is false and when you use their 24/7 chat feature as their only option, it takes a very long time for them to respond. On two occasions, iHerb did not accept accountability/responsibility for their mistake and I will put my trust in another company that can assure me a piece of mind from now on. Lastly, iHerb provides a product which can be found on other websites for cheaper, without offering any price match.”

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Posted 4 years ago

“Price was better than on Amazon and delivery took just two days (ordered on Saturday night, received Monday afternoon). It may be because the warehouse is in California, but still, shipping was faster than expected or promised. Shipping was just $1. Products were what I ordered, which is to be expected, but this has been a problem when ordering the same thing from Amazon since the packaging on supplements is too similar among different products.”

Helpful Report

Posted 4 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048”

Helpful Report

Posted 4 years ago

“Terrible service! Parcel never showed up and customer service didn't get back to me for a refund! Did a review on the website and they took it down rather than fix the problem.”

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Posted 4 years ago

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Posted 4 years ago

““I have been buying my supplements from iHerb regularly for the last couple of years & they have always been great. If anyone is looking for a discount code you can use afe8048. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order””

Helpful Report

Posted 4 years ago

“site not working, orders not processed, customer support is oxymoron would not accept either of my credit cards, which I know are good. So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds. I will not use them again.”

Helpful Report

Posted 4 years ago

“My experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. By the way, you can save 10% off orders for new customers if you use coupon code PJH581 during checkout.”

Helpful Report

Posted 4 years ago

“I have been buying my supplements from iHerb regularly for the last couple of years & they have always been great. If anyone is looking for a discount code you can use VNG159. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order”

Helpful Report

Posted 4 years ago

“au.iherb product significantly different from original manufacture sunpotion.com 1. Missing powder, almost up to 1/3 in CORDYCEPS, Missing powder 1/5 in ASHGAWANDA product. They think this is OK? 2. No customs opened letter. Customs did not remove the inner seals. 3. No inner seals on ANY of the 3 products from au.iherb. All originals from sunpotion contain seals. Again they claim this is OK. 4. Significantly different texture and smell compared to original in SHEA BUTTER product. Trying to claim there is a difference in manufacture, when I have the original from sunpotion.com to compare. 5. Text differences on bottle compared to original products. Bold and blurred lettering. Indicating imitation product. Again they don't address this. Very obvious sign of fake / imitation product. 6. Cheap knock off materials and powders claiming to be original when it is fake in order to dupe customers and make a profit. 7. Company ignored almost every point they couldn't refute, and tried to claim they wouldn't sell fakes, and that was it. Did not address, seals, missing powder, differences in product, or bad lettering and text on their labels. See attached pictures : https://imgur.com/a/cectKEm DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO RECEIVE FAKE PRODUCTS.”

Helpful Report

Posted 4 years ago

“I e always used neutrogena lotion but really like the facial cleansing bar. Leave my face clean, fresh, and soft.”

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Posted 4 years ago

“Theyre great, large variety of stuff even within the same category. Much cheaper than other more 'famous' brands. I use monthly. Use promo: SAT6065 at checkout for great deals!”

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Posted 4 years ago

“Why not use Amazon? Website..one star, most customer service okay but..email only. Product okay but investigate the company that produces it. Overall order from another company. Reward Program for product purchased only exist if you sponsor someone you know and they buy too. In other words your doing their marketing for them and get a very small % off your order.”

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Posted 4 years ago

“Company run by a bunch of folks who dont care, you will be landed with 50% or more import duty as ALL their items come from the USA, thats if you get them at all....just dont buy from them”

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Posted 4 years ago

“I had problems with my veins after taking pills from iHerb. The product was called DLPA, Source Naturals. I submitted a review describing the side effects on their website and it has been removed. Please be aware that this company is misleading its customers with marketing claims about their products and is hiding the facts about possible side effects. Customers who visit their website may have an impression that customer experience with their products is more positive than in real life.”

Helpful Report

Posted 4 years ago

Iherb is rated 2.8 based on 361 reviews