Name: Iherb
Rating: 2.80

“I would give this store the fattest 0 stars if I could!! WORST EXPERIENCE I HAVE EVER HAD IN MY LIFE! This was the first time I decided to purchase from them and I will never do it again and I will make sure nobody I know ever does it! Ordered a product and it said it was shipped out Wednesday April 8 and says it will be delivered to me April 11! April 11 comes around and my package does not show up and usps tracking says they haven’t even received the package, but yet iherb claims it’s literally being delivered?! So I contact customer service about it and 1. He tells me that they put stuff in as “shipped” when it actually has not even shipped?! Why? He claimed they mark it as shipped when the package is simple ready but does not mean it was shipped.. 2. Why was it “marked ready to ship” and was not shipped still 4 days later? 3. He assured me the package will definitely be shipping out by the end of Saturday and I will definitely have it by Monday April 13 and that my tracking will reset and show that by the end of the day. Now its April 12 and my tracking says it’s completely unavailable for the package now.. Of course! So I contact customer service today and explain what’s going on.. this customer service person (WILKENS) literally says the package has not been picked up by the carrier but he can refund me.. WHY IS IT STILL NOT PICKED UP 6 DAYS LATER WHAT IS GOING ON?!?! So I ask him what’s going on because the person just the day before said he saw my package and it was shipping that day? WILKINS continues to “help me out” by immediately disconnecting from the conversation! Then I talk to AYESHA about my package and about the terrible customer service WILKINS just showed me and she was deliberately trying to swerve around my concern as much as possible! Replied with “I can issue you a refund” okay?? So what about my customer service problem?! THATS AN ISSUE! And she says she’ll report it to her manager OH PLEASE IM SURE YOURE GONNA RAT OUT YOUR COWORKER? So I ask if I can contact management instead and she insists there is no way I can personally.. fine. Idk the policies so I can’t argue with that. BUT as you can see, my experience was absolutely terrible and it’s completely ridiculous that I just had to go through this.. I have pics for proof of everything mentioned in this review as well and I will be escalating this further!”

Helpful Report

Posted 5 years ago

“Very bad experience. I have order slimming capsule, after 15 mins from the order I spoke to the customer service(kawter) to cancel my order which she already agree to cancel because they didn't ship it yet. I asked her to get my money back on my credit card. She said we usually hold the amount until we ship. So ur money will be back automatically to ur account. After 2 days I received sms from the courier[DHL] that I am going to receive a parcel from iherb!! When I spoke to them they said we cannot do anything cz you have to cancel the order not us!! Then why I texted your customer service!!! Horribbbbleee This is the last time. Bad experience”

Helpful Report

Posted 5 years ago

“I have ordered 2 packages approximately… I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.”

Helpful Report

Posted 5 years ago

“I have ordered 2 packages approximately… I have ordered 2 packages approximately USD 200/-, both were not delivered. I have filled many complaints with iherb contact people/ chat boot, but they were unable to help instead the customer service representatives copy paste the same response without providing any solution. be aware that iherb uses blueprints and their terms & conditions to protect themselves, prior to buying iherb should alert the buyers when there are country specific regulations to receive the item and then it is at the discretion of the buyer to complete the purchase or not.”

Helpful Report

Posted 5 years ago

“After reading an article on how to improve your sleep by Dr Michael Mosely I ordered iherb melatonin from the USA on his recommendation. I paid all they asked for on my credit card when placing the order. Imagine my shock when the post office delivered a card saying there was no customs paid on the pills and I would have to pay £12.37 to receive them. Not happy at all. I emailed the company who basically shrugged their shoulders and directed me towards their special offers. I haven't tried the pills yet but in any case won't be re-ordering from them”

Helpful Report

Posted 5 years ago

“I ordered from iHerb desite the fact that they had horrible reviews because they were selling these protein bars per box compared to amazon wanting to sell 5 boxes per order. SUPER FAST SHIPPING.. Ordered Sunday Morning, Received Monday early-afternoon (2pm). Product is correct and I will be ordering from them again. Can't speak for others, but my experience with them was INSANELY satisfying.”

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Posted 5 years ago

““Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048””

Helpful Report

Posted 5 years ago

“Asked for melatonin on my order and got fish oil capsules!.Despite several e mails the moron person replying insists I ordered fish oils . Waste of time and money.”

Helpful Report

Posted 5 years ago

“Customer service is unprofessional and useless. The website customer service number is false and when you use their 24/7 chat feature as their only option, it takes a very long time for them to respond. On two occasions, iHerb did not accept accountability/responsibility for their mistake and I will put my trust in another company that can assure me a piece of mind from now on. Lastly, iHerb provides a product which can be found on other websites for cheaper, without offering any price match.”

Helpful Report

Posted 5 years ago

“Price was better than on Amazon and delivery took just two days (ordered on Saturday night, received Monday afternoon). It may be because the warehouse is in California, but still, shipping was faster than expected or promised. Shipping was just $1. Products were what I ordered, which is to be expected, but this has been a problem when ordering the same thing from Amazon since the packaging on supplements is too similar among different products.”

Helpful Report

Posted 5 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048”

Helpful Report

Posted 5 years ago

“Terrible service! Parcel never showed up and customer service didn't get back to me for a refund! Did a review on the website and they took it down rather than fix the problem.”

Helpful Report

Posted 5 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code afe8048”

Helpful Report

Posted 5 years ago

““I have been buying my supplements from iHerb regularly for the last couple of years & they have always been great. If anyone is looking for a discount code you can use afe8048. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order””

Helpful Report

Posted 5 years ago

“site not working, orders not processed, customer support is oxymoron would not accept either of my credit cards, which I know are good. So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds. I will not use them again.”

Helpful Report

Posted 5 years ago

“My experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. By the way, you can save 10% off orders for new customers if you use coupon code PJH581 during checkout.”

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Posted 5 years ago

“I have been buying my supplements from iHerb regularly for the last couple of years & they have always been great. If anyone is looking for a discount code you can use VNG159. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order”

Helpful Report

Posted 5 years ago

“au.iherb product significantly different from original manufacture sunpotion.com 1. Missing powder, almost up to 1/3 in CORDYCEPS, Missing powder 1/5 in ASHGAWANDA product. They think this is OK? 2. No customs opened letter. Customs did not remove the inner seals. 3. No inner seals on ANY of the 3 products from au.iherb. All originals from sunpotion contain seals. Again they claim this is OK. 4. Significantly different texture and smell compared to original in SHEA BUTTER product. Trying to claim there is a difference in manufacture, when I have the original from sunpotion.com to compare. 5. Text differences on bottle compared to original products. Bold and blurred lettering. Indicating imitation product. Again they don't address this. Very obvious sign of fake / imitation product. 6. Cheap knock off materials and powders claiming to be original when it is fake in order to dupe customers and make a profit. 7. Company ignored almost every point they couldn't refute, and tried to claim they wouldn't sell fakes, and that was it. Did not address, seals, missing powder, differences in product, or bad lettering and text on their labels. See attached pictures : https://imgur.com/a/cectKEm DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO RECEIVE FAKE PRODUCTS.”

Helpful Report

Posted 5 years ago

“I e always used neutrogena lotion but really like the facial cleansing bar. Leave my face clean, fresh, and soft.”

Helpful Report

Posted 5 years ago

“Theyre great, large variety of stuff even within the same category. Much cheaper than other more 'famous' brands. I use monthly. Use promo: SAT6065 at checkout for great deals!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Iherb Reviews