Iherb Reviews

Name: Iherb
Rating: 2.80

2.8 Rating 364 Reviews

45 %

of reviewers recommend Iherb

Company Reviews

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Metrics

2.8

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items I ordered have all arrived quickly and in good condition. The prices are very competitive. That said, I never order anything that requires a shipping charge and did not do so on any of my orders from iHerb. Nevertheless, I was charged $4.00 for shipping on one when the receipt came. I pointed this out to them in an email, and they said that the cost exceeded that which the carrier permitted. This makes no sense whatsoever. So I pointed this out to them and they said that I had checked the shipping option that had a $4.00 fee connected with it. This is so funny, because they attached a photo of that part of my order and "Free Shipping" was checked. So I pointed this out to them and they said that my order had weighed more than would be approved for free shipping. I had ordered very light items. So I have requested a copy of my whole order and I will be filing a complaint with the authorities about this company. I think that they have someone in a third-world country doing their customer service. The typing is not like I have ever seen in a legit company. Plus, logic and transparency are totally missing -- as is good grammar and spelling. It's a shame that a company has to cut corners where it really matters to customers. I was enjoying the products; but I cannot do business with a company that is dishonest.”

Helpful Report

Posted 4 years ago

“This company is incredibly inefficient and extremely annoying. It started with the online ordering system charging me $12 for shipping on a $32 order when it should have been free. I tried removing items to make it under $20 so then at least I would be charged their flat rate of $2, but the shipping charge then went up to $33 for an order of less than $20! Customer Service was useless. He didn't even have access to my order page to see what was up. I tried a few hours later and could finally place the order without shipping charges, per their policy. Then, four days later I received an email stating that my order had been cancelled! WHAT? Customer Service was again useless. The guys said to send an email. I did. No answer yet except for an automated response saying they are receiving more emails than usual - with service like this, I'll bet they are! This isn't my first time ordering from iHerb, but it is certainly going to be my last.”

Helpful Report

Posted 4 years ago

“Always happy with purchase. Never have problem , I am customer with them for 2 years. Saving code AFE8048. Delivery to Uk takes up to 5 days.”

Helpful Report

Posted 4 years ago

“iHerb has a good selection of things we need or want. Rheir service is very fast. We highly recommend IHerb”

Helpful Report

Posted 4 years ago

“Second time during Coronavirus times hay the order cane damaged - this second time came all filthy the bags were sticky and there was used paper title too. I want to post the pics but I can’t”

Helpful Report

Posted 4 years ago

“I ce been buying from them since 2014 and I’m always happy. Fast shipping to australia”

Helpful Report

Posted 4 years ago

“I placed my first order, in the middle of the Covid shutdown on April 14. Nine days later, my parcel arrived safe and sound in Australia. I always knew what was happening and am thrilled at the efficient service, great prices and huge product range. You have a new fan, thanks iherb!”

Helpful Report

Posted 4 years ago

“I highly recommend iherb.com. First let me start out by saying that you may find supplements at some other store for cheaper, however iherb offers free shipping on orders over $20. which helps and they always have everything my family needs in stock. Quick turn around after ordering, this morning I ordered products and within the hour I received tracking information that my order is shipping. I love iherb!”

Helpful Report

Posted 4 years ago

“This is the worst company I’ve ever dealt with. It was my first order and they sent me the wrong item. They provided no solutions and continue to ask for details. I provided them with steps to take to a sure that this doesn’t happen again. They just wanted to get me off the chat and not deal with it. I kept asking can you please check with someone in inventory or your warehouse but got no response related to this. They just kept saying I’ll make a note. They have no order phone number to clear communication, and the representatives continue to ask you for detail and don’t understand your concern”

Helpful Report

Posted 4 years ago

“Happy returning customer. Always without any problems. If you order out from US choose delivery with duties and tax . To avoid extra charge. Use AFE8048 for cheaper shopping”

Helpful Report

Posted 4 years ago

“Ordered olive leaf and still haven't received the product or confirmation that I ever ordered it. This company use to be reliable but I would not order anything from them now or in the future. Rip offs”

Helpful Report

Posted 4 years ago

“BUYER BEWARE. Even if you live in Australia, and have placed 30+ orders in the past, iHerb LOVES to re-direct you to their American website. When this happens, the prices you see are AMERICAN instead of AUSTRALIAN, and they WILL CHARGE YOU in USD rather than AUD. This has happened to me three separate times and I've been a customer for three years. iHerb will gauge you on the conversion rate and charge you an additional shipping fee. I've written to them about my frustration, and all they ever say is, 'that's the way it is.' They never apologise, never offer a coupon, and then they want to hear feedback. Well, this is my feedback. I don't appreciate being charged almost DOUBLE for my order with no sympathy from their customer success team. I will now take my business elsewhere.”

Helpful Report

Posted 4 years ago

“I ordered evoo. They sent me a different brand than I ordered and said that I ordered brand that they sent me. I also pointed out that expiration date of product is 12/20. That they chose to ignore. Very dissatisfied w. Iherb.”

Helpful Report

Posted 5 years ago

“I Ordered Ordered Chloroxygen Chlorophyll and Amazing Herb Black Seed Oil on Wednesday and They delivered it today (Friday.... It came packaged great....”

Helpful Report

Posted 5 years ago

“Absolutely the worst company I've ever dealt with. You literally can't throw your money at them. I was consistently getting an error message at checkout saying 'We are experiencing technical difficulties right now, please try again in a few seconds.' This went on for 10 days. I kept getting told they'd sort it but nobody ever got back to me. I wasted time with two online chats, having to send screenshots etc and still nobody resolved it. It's almost like this company doesn't want business. Their customer service reps are probably the worst I've had the misfortune to deal with. Avoid this company if you want to keep your sanity.”

Helpful Report

Posted 5 years ago

“Great company. I ordered years ago with no problem and placed an order a few days ago, and it arrived in just a few days. Packed beautifully, and everything in the box was as it should be. I have found some items on their website that no one else carries. iHerb is good! And other than that it was a seamless transaction. You can also get 5% off every purchase, use this non-expiring code AFE8048”

Helpful Report

Posted 5 years ago

“MISLEADING ADVERTISING!!! Delivery date shown on website said expedited shipping, that my package would arrive in 1 day from the date I ordered with free shipping. After I submitted order, received an email that products would arrive 7-8 days later so expedited shipping was a complete lie. Had been sick with COVID-19 symptoms, all except for the fever, and wanted medicine and vitamins to help me get better as soon as possible. The main reason I ordered from iHerb versus Amazon/other was the expedited shipping so I could get my medicine and vitamins as soon as possible. I placed my order 7 days ago and it still has not arrived. Good thing the cold or whatever I had didn't kill me; I'd be dead and my medicine and vitamins would still have not arrived. I will never order from this company again.”

Helpful Report

Posted 5 years ago

“Buyer beware - the products you receive may not be new or what you think you are getting! All of the items in my order came without the proper outer packaging and with some damage to the containers themselves. I contacted customer service who said “beauty” products don’t come sealed. I have ordered these products elsewhere and know how these products are packaged to ensure they are not tampered with. Never ordering from here again!”

Helpful Report

Posted 5 years ago

“Repeat customer. I've had nothing but an excellent experience with this company. Website is easy to navigate. No price gouging. Updated emails from point of ordering to point of delivery. Every order I've placed I've received exactly what I ordered and I received it in a very reasonable time frame. Repeat AND returning customer!!”

Helpful Report

Posted 5 years ago

“Placed my order, order arrived on time. When I opened my order I realised half the order was missing. I've sent several Emails, then they themselves put a refund request in yet I didn't ask for one then it was denied? All I want is the rest of my order which I feel im within my rights to have? Yet it feels like the more they fob me off with emails whilst not actually addressing the issue they're hoping I'll go away. Really disappointed and disgusting that they take people's money then ignore you when you ask for your full order. !!!”

Helpful Report

Posted 5 years ago

Iherb is rated 2.8 based on 364 reviews